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@shameem Thanks for pointing out the solution, I’ll try to find a dev to help me implement it, thanks!

@saif Thank you for your response. However, it seems that this plugin is too heavy, and it doesn’t support the functionality I need, which is to allow customers to input their order number and email. In my store, many customers make purchases as guests without registering an account. ??

Hi Roxy,

Thanks for the quick reply and clarification. It made me realize that there might be a problem with one of my installed plugins.

I find that I had a fraud detection plugin installed, which had a setting that automatically set the status of the order to “processing” when it detected the order as low risk.

I have changed that setting, and the problem is solved.

Thank you very much. You have been a great help. ??

Hi @treibalen ,

Thank you for your quick reply. I don’t seem to have received your email. Could you please just delete the site heartsteeringwheel.com from my account?