luanluta

Hey there,

I see you have a client that wants to add fees when a credit card is used to purchase, however, when they pay via invoice, then the prices don’t auto-update based on the payment method selected.

Could you please let me know how you are sending the invoice that the customers have to pay?

I need to know more about how exactly this workflow works to see what I can do to help.

Sharing your site’s system status would also help. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Once I have this and know more about the invoice payment process, I can review and see what the next steps are.

Kind regards,

Hey there,

Glad to hear that the issue is resolved.

Could you please share how you resolved this here in case anyone else wants to achieve this and can see how you did it?

Thank you!

Hey there,

Glad that you were able to figure this out.

Please let us know if you need further help with this.

Hey there,

I see that you want to delete some products from your store, but are wondering if this would affect the analytics.

If you’re using the core WooCommerce Analytics, then the data will not be deleted, and the products would still show but would have a “(Deleted)” added to them to show that the product no longer exists. You can see how this looks here:

https://d.pr/i/HeCey0

Please let me know if you have any other questions about this.

Hey there,

I’m glad you were able to find the cause of the issue and that everything works fine now.

I understand that you weren’t aware of the minimum amount. That’s perfectly understandable, as payment gateways can be complex, and keeping track of everything can be hard. Props to you for being able to figure this out.

That being said, we have documented the minimum amount in our docs here:

https://woocommerce.com/document/stripe/#section-31

And there is a Stripe page for this and the different currencies here:

https://stripe.com/docs/currencies#minimum-and-maximum-charge-amounts

Have a great day!

Hey there,

There’s no in-built way of setting these orders to delete automatically. On top of that, I wouldn’t recommend that you delete failed orders immediately since that can lead to issues further on, like for example a customer having proof of payment, but the order failed on the website for some reason, and you will not have any way of figuring out what went wrong.

What I recommend you do is every so often manually delete the failed orders. You can filter to show only failed orders on the order page, and then select them all to bulk delete. You can see a video of this here:

https://d.pr/v/nkUpjw

I did a search for any available plugins that might do this for you, however, I couldn’t find any. This means that this would probably have to be a custom solution. I found this StackOverflow thread that is discussing this exact functionality:

https://stackoverflow.com/questions/47477181/woocommerce-auto-delete-failed-orders

Please be aware that since this is a customization, we can’t offer support if anything doesn’t work as expected.

I hope this helps point you in the right direction.

Hey there,

I see you’re interested in the WooCommerce Advanced Shipping Packages plugin, where you would use it to split the shipping of an order based on the product category (in your case, cheese and sweets).

Looking at the plugin documentation, I can see that this is indeed possible with the plugin, and it has a rule in it that selects the products in a category. You can see a screenshot of how this would look for the category of “Clothes” here:

https://d.pr/i/nq1kVV

In your case, you would select the categories that are applicable in your case.

You can also read more about how to set it up here:

https://woocommerce.com/document/woocommerce-advanced-shipping-packages/#section-5

Also, please note we have a 30-day refund policy, so I urge you to purchase and test out the plugin.

If the plugin doesn’t work the way you need or you think another plugin would work better, we are more than happy to offer a full refund. You can read more about our refund policy on our website here: https://woocommerce.com/refund-policy/

If you have any further quesitons about this, then please use our pre-sales form here, and reference this thread so we know where we’re at with your questions:

https://woocommerce.com/contact-us/#sales-form

I hope this helps point you in the right direction.

Kind regards,

Hey there,

I see that you’re having trouble assigning a product set with one category.

You mentioned that the category field is missing. We have a guide for creating product sects here:

• https://woocommerce.com/document/facebook-for-woocommerce/#how-to-create-a-collection-product-set

Did you follow this guide and found that the WC Product Categories field is missing?

Image here: https://d.pr/i/FKreqJ

If so, could you please send us a screenshot of the page so we can see how it looks?

Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Once we have this we can move on to the next steps of figuring out the issue here.

Hey @rwd258,

I see a payment that went through WooCommerce Payments failed on your shop. This certainly isn’t ideal. Let’s see what we can do to get this sorted out for you.

Thank you so much for sending over that information and the log.

Support for WooCommerce Payments transactions is actually handled via e-mail due to the nature of the information we’ll need to check this and resolve it.

Could you please contact us from your WooCommerce.com account:

https://woocommerce.com/my-account/create-a-ticket/

Please mention this thread in your e-mail so that we can keep track of the issue.

Kind regards.

Hey @kukiman,

This might still be an issue with the bug mentioned above since it is an authentication issue.

Some user’s have reported that this has solved their issue:

1. From Facebook Business Manager, navigate to More Tools → Business Settings → Brand Safety → Domains (alternatively, go to Commerce > All Tools > Business Settings > Brand Safety > Domains)
2. Use one of 3 options to Verify your domain.
3. Reinstall plugin/reinitialize the “Get Started” wizard

Could you please try this and let us know if it’s working now?

Hey @terals2003,

Sorry to hear you’re experiencing this issue with the plugin.

Are there any errors that appear at this point? If so can you please take a screenshot of it and link it here so we can take a look? You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your response.

Next, could you please go to WooCommerce > Status > Logs and see if there are any logs for Facebook there? If so, can you please share them here?

Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. This will help us better understand how your site is set up and spot any potential issues.

Once we have this information we can determine the next steps and help you get this resolved.

Hey there,

Can you please let us know why you think this plugin isn’t PCI compliant? We’d love to see what issues you were having with this and help you through them.

We have some more information about PCI-DSS compliance and WooCommerce here:

https://woocommerce.com/document/pci-dss-compliance-and-woocommerce/

Hey @xisong,

Thank you for including the sub-account ID. I’ve gone ahead and deleted your account on our end.

Please let us know if you need anything else on our end.

Kind regards,

Hey @electronee,

We’re sorry to hear that you had issues with the Goole Listings & Ads plugin.

I was able to find a previous issue you reported and saw that it was fixed here:

* https://github.com/woocommerce/google-listings-and-ads/issues/784

Can you please let us know if you are facing any other issues with it that are causing you headaches? We’d love to help you work through them.

Hey @sirrah,

Seems like you’re facing an issue where the product info that is pulled through to Facebook from WooCommerce isn’t correct.

This certainly isn’t ideal, especially for a plugin that’s supposed to generate an automated feed. Let’s see what we can do to help you fix this issue.

Firstly, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response. This will help us better understand how your site is set up and makes it easier for us to determine the next steps.