lubo2019

Thank you very much for your support.

It turns out the problem is the new Facebook rules for Europe…my shop is missing from the Facebook page …??

• This reply was modified 1 year, 2 months ago by lubo2019.

This is the latest log:

01-23-2024 @ 13:33:50 – Request method: GET uri: https://graph.facebook.com/v17.0/catalog:3591400727763474:d2NfcG9zdF9pZF8xNTk0Ng==/?fields=id,product_group{id} user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: duration: 0.356s 01-23-2024 @ 13:33:50 – Response code: 400 message: Bad Request body: {“error”:{“message”:”Unsupported get request. Object with ID ‘catalog:3591400727763474:d2NfcG9zdF9pZF8xNTk0Ng==’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”AXfbfjkkh7hmCnXuylJXhkE”}} 01-23-2024 @ 13:33:51 – Request method: POST uri: https://graph.facebook.com/v17.0/3591400727763474/product_groups user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: {“retailer_id”:”wc_post_id_15946″} duration: 0.33997s 01-23-2024 @ 13:33:51 – Response code: 400 message: Bad Request body: {“error”:{“message”:”(#10800) Duplicate retailer_id when attempting to create a product group.”,”type”:”OAuthException”,”code”:10800,”error_data”:{“product_group_id”:7072946352760619},”fbtrace_id”:”A6AiFGzeVhMu_wAWJVeJy3t”}} 01-23-2024 @ 13:33:52 – Request method: GET uri: https://graph.facebook.com/v17.0/catalog:3591400727763474:d2NfcG9zdF9pZF8xNTk0Ng==/?fields=id,product_group{id} user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: duration: 0.31954s 01-23-2024 @ 13:33:52 – Response code: 400 message: Bad Request body: {“error”:{“message”:”Unsupported get request. Object with ID ‘catalog:3591400727763474:d2NfcG9zdF9pZF8xNTk0Ng==’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”AaFeV0JP68tPRbYyVY0zyOX”}} 01-23-2024 @ 13:33:53 – Request method: GET uri: https://graph.facebook.com/v17.0/catalog:3591400727763474:d2NfcG9zdF9pZF8xNTk0Ng==/?fields=id,product_group{id} user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: duration: 0.31048s 01-23-2024 @ 13:33:53 – Response code: 400 message: Bad Request body: {“error”:{“message”:”Unsupported get request. Object with ID ‘catalog:3591400727763474:d2NfcG9zdF9pZF8xNTk0Ng==’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api”,”type”:”GraphMethodException”,”code”:100,”error_subcode”:33,”fbtrace_id”:”ALFxywspgCOpvPzLNqRwYW-“}}

It doesnt work…. I spend like 6 hours with this….and no results…

https://snipboard.io/QD1Zcq.jpg

Hi disabled : Facebook for WooCommerce – settings tools: by SkyVerge – 1.0.0… but still it doesnt sync…

In WooCommerce integration – data source – handels in meta… I got -> unknown error…something went wrong….:

Handles

23.01.2024 г., 13:47 ч.

ID: Acxd8wR5oIwX1pL6HUGRN_CtqLcqRxz5oCddxP-NAUh4sNlIxSojibQGO6YoBe0KFKrx_ulDORVW9UjEJ-3XgAqB

I have disconnected and reconnected the store but still doesn’t sync…

This is the WooCommerce status log with debug enabled:

01-23-2024 @ 11:20:28 – Request method: GET uri: https://graph.facebook.com/v17.0/3591400727763474?fields=name user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: duration: 0.394s 01-23-2024 @ 11:20:28 – Response code: 200 message: OK body: {“name”:”NIK AUTO – Catalog”,”id”:”3591400727763474″} 01-23-2024 @ 11:20:38 – Request method: POST uri: https://graph.facebook.com/v17.0/755943569655783/events user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: {“data”:[{“action_source”:”website”,”event_time”:1706008838,”event_id”:”73535a22-8ce1-4f39-b4ca-19c65f08d3d6″,”event_source_url”:”https:\/\/nik-autoparts.com\/product\/ztp-ty-059a\/?add-to-cart=1341″,”custom_data”:{“content_ids”:”[\”wc_post_id_1341\”]”,”content_name”:”\u041a\u041e\u041b\u0415\u0421\u0415\u041d \u0411\u041e\u041b\u0422, CHRYSLER COMPASS \/ PATRIOT 06-10, DODGE CALIBER 06-, MITSUBISHI CARISMA 95-03, MITSUBISHI COLT 02-, MITSUBISHI LANCER 91-“,”content_type”:”product”,”contents”:”[{\”id\”:\”wc_post_id_1341\”,\”quantity\”:1}]”,”value”:4.5,”currency”:”BGN”},”user_data”:{“client_ip_address”:”217.113.194.166″,”client_user_agent”:”Mozilla\/5.0 (compatible; Barkrowler\/0.9; +https:\/\/babbar.tech\/crawler)”,”fbc”:””,”fbp”:””},”event_name”:”AddToCart”}],”partner_agent”:”woocommerce-8.5.1-3.1.9″} duration: 0.41727s 01-23-2024 @ 11:20:38 – Response code: 200 message: OK body: {“events_received”:1,”messages”:[],”fbtrace_id”:”AFI7rqKs0Kl4eCVS5tFoZ1H”} 01-23-2024 @ 11:20:51 – Request method: POST uri: https://graph.facebook.com/v17.0/755943569655783/events user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: {“data”:[{“action_source”:”website”,”event_time”:1706008851,”event_id”:”5e2ffae6-250b-4432-8aa6-df5002ea536d”,”event_source_url”:”https:\/\/nik-autoparts.com\/product\/ztp-ty-042a\/?add-to-cart=1345″,”custom_data”:{“content_ids”:”[\”wc_post_id_1345\”]”,”content_name”:”\u041a\u041e\u041b\u0415\u0421\u0415\u041d \u0411\u041e\u041b\u0422, CHRYSLER 300C 04-“,”content_type”:”product”,”contents”:”[{\”id\”:\”wc_post_id_1345\”,\”quantity\”:1}]”,”value”:4.5,”currency”:”BGN”},”user_data”:{“client_ip_address”:”217.113.194.159″,”client_user_agent”:”Mozilla\/5.0 (compatible; Barkrowler\/0.9; +https:\/\/babbar.tech\/crawler)”,”fbc”:””,”fbp”:””},”event_name”:”AddToCart”}],”partner_agent”:”woocommerce-8.5.1-3.1.9″} duration: 0.40667s 01-23-2024 @ 11:20:51 – Response code: 200 message: OK body: {“events_received”:1,”messages”:[],”fbtrace_id”:”A729QnoqRic6B174jNPN2_h”} 01-23-2024 @ 11:21:04 – Request method: POST uri: https://graph.facebook.com/v17.0/755943569655783/events user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: {“data”:[{“action_source”:”website”,”event_time”:1706008864,”event_id”:”7f7cdfc7-f130-42ab-920d-4c0f77335ef5″,”event_source_url”:”https:\/\/nik-autoparts.com\/product\/ztp-ty-061a\/?add-to-cart=1361″,”custom_data”:{“content_ids”:”[\”wc_post_id_1361\”]”,”content_name”:”\u041a\u041e\u041b\u0415\u0421\u0415\u041d \u0411\u041e\u041b\u0422, HYUNDAI ATOS 97-, LANTRA \/ ELANTRA 95-06, GETZ \/ MATRIX 02-, SONATA 01-, ACCENT 99-“,”content_type”:”product”,”contents”:”[{\”id\”:\”wc_post_id_1361\”,\”quantity\”:1}]”,”value”:2.97,”currency”:”BGN”},”user_data”:{“client_ip_address”:”217.113.194.176″,”client_user_agent”:”Mozilla\/5.0 (compatible; Barkrowler\/0.9; +https:\/\/babbar.tech\/crawler)”,”fbc”:””,”fbp”:””},”event_name”:”AddToCart”}],”partner_agent”:”woocommerce-8.5.1-3.1.9″} duration: 0.41352s 01-23-2024 @ 11:21:04 – Response code: 200 message: OK body: {“events_received”:1,”messages”:[],”fbtrace_id”:”AvRchRDaUtoWJseqRR4zLmk”} 01-23-2024 @ 11:21:18 – Request method: POST uri: https://graph.facebook.com/v17.0/755943569655783/events user-agent: Facebook-for-WooCommerce/3.1.9 (WooCommerce/8.5.1; WordPress/6.4.2) body: {“data”:[{“action_source”:”website”,”event_time”:1706008877,”event_id”:”a41d38b3-6824-492d-bfbb-237facc302ec”,”event_source_url”:”https:\/\/nik-autoparts.com\/product\/ztp-ty-058a\/?add-to-cart=1338″,”custom_data”:{“content_ids”:”[\”wc_post_id_1338\”]”,”content_name”:”\u041a\u041e\u041b\u0415\u0421\u0415\u041d \u0411\u041e\u041b\u0422, CHRYSLER COMPASS \/ PATRIOT 06-10, DODGE CALIBER 06-, MITSUBISHI CARISMA 95-03, MITSUBISHI COLT 02-, MITSUBISHI LANCER 91-“,”content_type”:”product”,”contents”:”[{\”id\”:\”wc_post_id_1338\”,\”quantity\”:1}]”,”value”:2.75,”currency”:”BGN”},”user_data”:{“client_ip_address”:”217.113.194.136″,”client_user_agent”:”Mozilla\/5.0 (compatible; Barkrowler\/0.9; +https:\/\/babbar.tech\/crawler)”,”fbc”:””,”fbp”:””},”event_name”:”AddToCart”}],”partner_agent”:”woocommerce-8.5.1-3.1.9″} duration: 0.42736s 01-23-2024 @ 11:21:18 – Response code: 200 message: OK body: {“events_received”:1,”messages”:[],”fbtrace_id”:”AggXKPtvnhPOljNMa2T0i1s”}

Hi,

Unfortunately the issue is still here…presumably its in connection with the currency….

Thank you very much for your support.

Best Regards,

Hi,

For future reference…This is the procedure:

• Facebook: Reset connection settings will clear your Facebook settings to reset them, allowing you to rebuild your connection.
• Facebook: Delete Background Sync Jobs will clear background sync jobs (wc_facebook_background_product_sync) from the options table.
• Facebook: Reset all products will reset Facebook metadata for all products on your WooCommerce store.
• Facebook: Delete all products from your Facebook Catalog will delete all products from your Facebook Catalog.

To enable these tools, you will need to enable?Debug mode?by navigating to Facebook plugin settings in wp-admin??Marketing > Facebook?and stay on the Connection tab, then scroll to the bottom to the?Debug?section.

Best Regards,

hi,

WooCommerce version:7.8.2

all of my plugins are up to date …

I was trying to avoid creating a new catalog if you could suggest something that is compatible with the latest version of WooCommerce…

Best Regards,

Hi,

I was looking to resolve this but there is no option to reset facebook products with the latest WooCommerce version. Could you suggest something else.

Best Regards,

Hi ,

I dont have these options I have only this one:

Reset Facebook for WooCommerce settings

This tool will clear your Facebook settings to reset them, allowing you to rebuild your connection.

But when I press it I got:

Nothing to Reset

https://gist.github.com/aidebe1/b4ec0524b6c7fbca95e89e6551df55fb

Hi,

There it is:

7-06-2023 @ 13:21:03 - Request
method: GET
uri: https://graph.facebook.com/v16.0/3591400727763474?fields=name
user-agent: Facebook-for-WooCommerce/3.0.27 (WooCommerce/7.8.2; WordPress/6.2.2)
body:
duration: 0.4789s

07-06-2023 @ 13:21:03 - Response
code: 200
message: OK
body: {"name":"NIK AUTO - Catalog","id":"3591400727763474"}

07-06-2023 @ 13:22:07 - Request
method: POST
uri: https://graph.facebook.com/v16.0/6340201806062324
user-agent: Facebook-for-WooCommerce/3.0.27 (WooCommerce/7.8.2; WordPress/6.2.2)
body: {"name":"\u0411\u0420\u0410\u0412\u0410 \u0417\u0410 \u0417\u0410\u0414\u041d\u0418 \u0418 \u0421\u0422\u0420\u0410\u041d\u0418\u0427\u041d\u0418 \u0412\u0420\u0410\u0422\u0418, CITOREN JUMPER 1994-,FIAT DUCATO 1994-,PEUGEOT BOXER 1994-,IVECO DAILY 1999-EZC-CT-029","description":"\u0421\u043e\u0431\u0441\u0442\u0432\u0435\u043d\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \nCITOREN JUMPER 1994-,FIAT DUCATO 1994-,PEUGEOT BOXER 1994-,IVECO DAILY 1999- \n \n \n\u0411\u0430\u0440\u043a\u043e\u0434 \n5902048199614","image_url":"https:\/\/nik-autoparts.com\/wp-content\/uploads\/2023\/07\/EZC-CT-029.jpg","additional_image_urls":"","url":"https:\/\/nik-autoparts.com\/product\/ezc-ct-029\/","category":"\u0412\u042a\u0422\u0420\u0415\u0428\u041d\u041e \u0418 \u0412\u042a\u041d\u0428\u041d\u041e \u041e\u0411\u041e\u0420\u0423\u0414\u0412\u0410\u041d\u0415","brand":"NIK AUTO","retailer_id":"wc_post_id_14314","price":2073,"currency":"BGN","availability":"in stock","visibility":"published","sale_price_start_date":"1970-01-29T00:00+00:00","sale_price_end_date":"2038-01-17T23:59+00:00","sale_price":0}
duration: 0.36824s

07-06-2023 @ 13:22:07 - Response
code: 400
message: Bad Request
body: {"error":{"message":"Unsupported post request. Object with ID '6340201806062324' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"AIcZjHlQucHWquAdcbnARh5"}}

07-06-2023 @ 13:22:07 - Updated product 6340201806062324 on Facebook has failed.
07-06-2023 @ 13:22:16 - Request
method: POST
uri: https://graph.facebook.com/v16.0/152320963653304/events
user-agent: Facebook-for-WooCommerce/3.0.27 (WooCommerce/7.8.2; WordPress/6.2.2)
body: {"data":[{"action_source":"website","event_time":1688649735,"event_id":"e12eda36-c724-4d9d-967f-c6512569c214","event_source_url":"https:\/\/nik-autoparts.com\/product\/ezc-ct-029\/?no_admin_bar=1&preview=true","custom_data":{"content_name":"\u0411\u0420\u0410\u0412\u0410 \u0417\u0410 \u0417\u0410\u0414\u041d\u0418 \u0418 \u0421\u0422\u0420\u0410\u041d\u0418\u0427\u041d\u0418 \u0412\u0420\u0410\u0422\u0418, CITOREN JUMPER 1994-,FIAT DUCATO 1994-,PEUGEOT BOXER 1994-,IVECO DAILY 1999-EZC-CT-029","content_ids":"[\"wc_post_id_14314\"]","content_type":"product","contents":"[{\"id\":\"wc_post_id_14314\",\"quantity\":1}]","content_category":"\u0412\u042a\u0422\u0420\u0415\u0428\u041d\u041e \u0418 \u0412\u042a\u041d\u0428\u041d\u041e \u041e\u0411\u041e\u0420\u0423\u0414\u0412\u0410\u041d\u0415","value":"20.73","currency":"BGN"},"user_data":{"client_ip_address":"96.127.186.50","client_user_agent":"WordPress\/6.2.2; https:\/\/nik-autoparts.com","fbc":"fb.1.1687772867932.IwAR1XtQysHtBdRFmhVHnLyTG7rSWioO7LQqr2OeQ2UYi68OtT0oU0EBh1CEE","fbp":"fb.1.1685448416790.1585052492"},"event_name":"ViewContent"}],"partner_agent":"woocommerce-7.8.2-3.0.27"}
duration: 0.38249s

07-06-2023 @ 13:22:16 - Response
code: 200
message: OK
body: {"events_received":1,"messages":[],"fbtrace_id":"AHv5Btq7RXxPoECxj97c7gu"}

Thank you for you fast response.

I already did that reinstalled the plug in cleaned the cache reconnected the store but the problem still exist. This problem started after the latest update….before that everything was working as it should….