Luke Nelson

I’ve managed to resolve the issue. I’ve written a full breakdown over on the Github issue. However, for anyone having the same issue, here’s how to resolve it.

According to this great article,

This is a common error that occurs whenever you attempt to use PHP’s cURL functions to connect to a HTTPS website. Essentially, your cURL client has not been configured to connect to SSL-enabled websites.

To resolve it, you need to download the cacert.pem certificate bundle from the official cURL website. You then need to find the [curl] section of your php.ini file and reference the file in the curl.cainfo option, then restart IIS. For example, mine now reads:
curl.cainfo = "C:\Program Files\PHP\v7.4\extras\ssl\cacert.pem"
Further information can be found on the cURL Installation page of the PHP Manual.

• This reply was modified 4 years, 9 months ago by Luke Nelson.

Hi @reneesoffice, I’ve followed up with some further server info on the Github issue. Is it better to continue the discussion over there? In the meantime, I’ll take a look at the cURL configuration.

• This reply was modified 4 years, 9 months ago by Luke Nelson.

I’d also like to add that I thought it could be a compatibility issue with PHP 7.4 so I tried downgrading to PHP 7.2 and had the same issue.

Hi @reneesoffice, thanks for the prompt reply. The website is hosted on a Google Cloud Platform Virtual Machine alongside multiple other sites I manage.

Here’s a link to the screenshots you requested: https://imgur.com/a/1lhnHob

My Site Health info is below:

### wp-core ###

version: 5.4.1
site_language: en_GB
user_language: en_GB
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: closed
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: C:\inetpub\wwwroot\lukenelson.co.uk\www
wordpress_size: 265.82 MB (278734593 bytes)
uploads_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/uploads
uploads_size: 88.28 MB (92565977 bytes)
themes_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes
themes_size: 24.28 MB (25462913 bytes)
plugins_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/plugins
plugins_size: 175.03 MB (183527484 bytes)
database_size: 7.19 MB (7536640 bytes)
total_size: 560.60 MB (587827607 bytes)

### wp-active-theme ###

name: Avada Child (Avada-Child-Theme)
version: 1.0.0
author: ThemeFusion
author_website: https://theme-fusion.com
parent_theme: Avada (Avada)
theme_features: fusion-builder-options, title-tag, automatic-feed-links, custom-header, custom-background, woocommerce, wc-product-gallery-slider, wc-product-gallery-lightbox, post-formats, post-thumbnails, fusion-builder-demos, menus, align-wide, wp-block-styles, editor-styles, dark-editor-style, editor-font-sizes, widgets
theme_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes/Avada-Child-Theme

### wp-parent-theme ###

name: Avada (Avada)
version: 6.2.3
author: ThemeFusion
author_website: https://themeforest.net/user/ThemeFusion
theme_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes/Avada

### wp-themes-inactive (1) ###

Twenty Twenty: version: 1.3, author: the WordPress team

### wp-plugins-active (13) ###

Classic Editor: version: 1.5, author: WordPress Contributors
Contact Form 7: version: 5.1.9, author: Takayuki Miyoshi
Duplicator Pro: version: 3.8.9, author: Snap Creek
Fusion Builder: version: 2.2.3, author: ThemeFusion
Fusion Core: version: 4.2.3, author: ThemeFusion
Health Check & Troubleshooting: version: 1.4.4, author: The www.ads-software.com community
Limit Login Attempts Reloaded: version: 2.13.0, author: WPChef
Remove Yoast SEO Comments: version: 3.1, author: Mitch
Site Kit by Google: version: 1.8.1, author: Google
Toolbar Publish Button: version: 1.6.2, author: wpUXsolutions
Under Construction: version: 3.75, author: WebFactory Ltd
WP Mail SMTP: version: 2.0.1, author: WPForms
WPS Hide Login: version: 1.5.6, author: WPServeur, NicolasKulka, tabrisrp

### wp-plugins-inactive (2) ###

Awesome Support: version: 5.8.2, author: Awesome Support Team
Awesome Support: Custom Status: version: 1.1.2, author: Awesome Support

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: not available

### wp-server ###

server_architecture: Windows NT 10.0 AMD64
httpd_software: Microsoft-IIS/10.0
php_version: 7.4.4 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 512M
max_input_time: 60
upload_max_size: 500M
php_post_max_size: 512M
curl_version: 7.68.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
server-headers: 
	date: Fri, 22 May 2020 19:20:40 GMT
	content-type: text/html; charset=UTF-8
	cache-control: no-cache, must-revalidate, max-age=0
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	vary: Accept-Encoding
	x-powered-by: Array
	link: Array
	x-frame-options: SAMEORIGIN
	x-xss-protection: 1; mode=block
	referrer-policy: no-referrer-when-downgrade
	x-content-type-options: nosniff
	cf-cache-status: DYNAMIC
	expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
	strict-transport-security: max-age=2592000; includeSubDomains
	server: cloudflare
	cf-ray: 5978e5493d080772-LHR
	content-encoding: gzip
	alt-svc: h3-27=":443"; ma=86400, h3-25=":443"; ma=86400, h3-24=":443"; ma=86400, h3-23=":443"; ma=86400
	cf-request-id: 02df6da1bf00000772a5ab1200000001

### wp-database ###

extension: mysqli
server_version: 5.7.25-google-log
client_version: mysqlnd 7.4.4

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content
WP_PLUGIN_DIR: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: ../logs/wordpress.log
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### google-site-kit ###

version: 1.8.1
php_version: 7.4.4
wp_version: 5.4.1
reference_url: https://www.lukenelson.uk
amp_mode: no
site_status: connected-site
user_status: not authenticated
active_modules: site-verification, search-console
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
search_console_property: none

### wp_mail_smtp ###

version: 2.0.1
license_key_type: lite
debug: No debug notices found.