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  • Thread Starter Luke Nelson

    (@luc122c)

    I’ve managed to resolve the issue. I’ve written a full breakdown over on the Github issue. However, for anyone having the same issue, here’s how to resolve it.

    According to this great article,

    This is a common error that occurs whenever you attempt to use PHP’s cURL functions to connect to a HTTPS website. Essentially, your cURL client has not been configured to connect to SSL-enabled websites.

    To resolve it, you need to download the cacert.pem certificate bundle from the official cURL website. You then need to find the [curl] section of your php.ini file and reference the file in the curl.cainfo option, then restart IIS. For example, mine now reads:
    curl.cainfo = "C:\Program Files\PHP\v7.4\extras\ssl\cacert.pem"
    Further information can be found on the cURL Installation page of the PHP Manual.

    • This reply was modified 4 years, 9 months ago by Luke Nelson.
    Thread Starter Luke Nelson

    (@luc122c)

    Hi @reneesoffice, I’ve followed up with some further server info on the Github issue. Is it better to continue the discussion over there? In the meantime, I’ll take a look at the cURL configuration.

    • This reply was modified 4 years, 9 months ago by Luke Nelson.
    Thread Starter Luke Nelson

    (@luc122c)

    I’d also like to add that I thought it could be a compatibility issue with PHP 7.4 so I tried downgrading to PHP 7.2 and had the same issue.

    Thread Starter Luke Nelson

    (@luc122c)

    Hi @reneesoffice, thanks for the prompt reply. The website is hosted on a Google Cloud Platform Virtual Machine alongside multiple other sites I manage.

    Here’s a link to the screenshots you requested: https://imgur.com/a/1lhnHob

    My Site Health info is below:

    
    ### wp-core ###
    
    version: 5.4.1
    site_language: en_GB
    user_language: en_GB
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: closed
    multisite: false
    user_count: 1
    dotorg_communication: true
    
    ### wp-paths-sizes ###
    
    wordpress_path: C:\inetpub\wwwroot\lukenelson.co.uk\www
    wordpress_size: 265.82 MB (278734593 bytes)
    uploads_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/uploads
    uploads_size: 88.28 MB (92565977 bytes)
    themes_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes
    themes_size: 24.28 MB (25462913 bytes)
    plugins_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/plugins
    plugins_size: 175.03 MB (183527484 bytes)
    database_size: 7.19 MB (7536640 bytes)
    total_size: 560.60 MB (587827607 bytes)
    
    ### wp-active-theme ###
    
    name: Avada Child (Avada-Child-Theme)
    version: 1.0.0
    author: ThemeFusion
    author_website: https://theme-fusion.com
    parent_theme: Avada (Avada)
    theme_features: fusion-builder-options, title-tag, automatic-feed-links, custom-header, custom-background, woocommerce, wc-product-gallery-slider, wc-product-gallery-lightbox, post-formats, post-thumbnails, fusion-builder-demos, menus, align-wide, wp-block-styles, editor-styles, dark-editor-style, editor-font-sizes, widgets
    theme_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes/Avada-Child-Theme
    
    ### wp-parent-theme ###
    
    name: Avada (Avada)
    version: 6.2.3
    author: ThemeFusion
    author_website: https://themeforest.net/user/ThemeFusion
    theme_path: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/themes/Avada
    
    ### wp-themes-inactive (1) ###
    
    Twenty Twenty: version: 1.3, author: the WordPress team
    
    ### wp-plugins-active (13) ###
    
    Classic Editor: version: 1.5, author: WordPress Contributors
    Contact Form 7: version: 5.1.9, author: Takayuki Miyoshi
    Duplicator Pro: version: 3.8.9, author: Snap Creek
    Fusion Builder: version: 2.2.3, author: ThemeFusion
    Fusion Core: version: 4.2.3, author: ThemeFusion
    Health Check & Troubleshooting: version: 1.4.4, author: The www.ads-software.com community
    Limit Login Attempts Reloaded: version: 2.13.0, author: WPChef
    Remove Yoast SEO Comments: version: 3.1, author: Mitch
    Site Kit by Google: version: 1.8.1, author: Google
    Toolbar Publish Button: version: 1.6.2, author: wpUXsolutions
    Under Construction: version: 3.75, author: WebFactory Ltd
    WP Mail SMTP: version: 2.0.1, author: WPForms
    WPS Hide Login: version: 1.5.6, author: WPServeur, NicolasKulka, tabrisrp
    
    ### wp-plugins-inactive (2) ###
    
    Awesome Support: version: 5.8.2, author: Awesome Support Team
    Awesome Support: Custom Status: version: 1.1.2, author: Awesome Support
    
    ### wp-media ###
    
    image_editor: WP_Image_Editor_GD
    imagick_module_version: Not available
    imagemagick_version: Not available
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: not available
    
    ### wp-server ###
    
    server_architecture: Windows NT 10.0 AMD64
    httpd_software: Microsoft-IIS/10.0
    php_version: 7.4.4 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 512M
    max_input_time: 60
    upload_max_size: 500M
    php_post_max_size: 512M
    curl_version: 7.68.0 OpenSSL/1.1.1d
    suhosin: false
    imagick_availability: false
    server-headers: 
    	date: Fri, 22 May 2020 19:20:40 GMT
    	content-type: text/html; charset=UTF-8
    	cache-control: no-cache, must-revalidate, max-age=0
    	expires: Wed, 11 Jan 1984 05:00:00 GMT
    	vary: Accept-Encoding
    	x-powered-by: Array
    	link: Array
    	x-frame-options: SAMEORIGIN
    	x-xss-protection: 1; mode=block
    	referrer-policy: no-referrer-when-downgrade
    	x-content-type-options: nosniff
    	cf-cache-status: DYNAMIC
    	expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
    	strict-transport-security: max-age=2592000; includeSubDomains
    	server: cloudflare
    	cf-ray: 5978e5493d080772-LHR
    	content-encoding: gzip
    	alt-svc: h3-27=":443"; ma=86400, h3-25=":443"; ma=86400, h3-24=":443"; ma=86400, h3-23=":443"; ma=86400
    	cf-request-id: 02df6da1bf00000772a5ab1200000001
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.25-google-log
    client_version: mysqlnd 7.4.4
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content
    WP_PLUGIN_DIR: C:\inetpub\wwwroot\lukenelson.co.uk\www/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 512M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: ../logs/wordpress.log
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    
    ### google-site-kit ###
    
    version: 1.8.1
    php_version: 7.4.4
    wp_version: 5.4.1
    reference_url: https://www.lukenelson.uk
    amp_mode: no
    site_status: connected-site
    user_status: not authenticated
    active_modules: site-verification, search-console
    required_scopes: 
    	openid: ?
    	https://www.googleapis.com/auth/userinfo.profile: ?
    	https://www.googleapis.com/auth/userinfo.email: ?
    	https://www.googleapis.com/auth/siteverification: ?
    	https://www.googleapis.com/auth/webmasters: ?
    search_console_property: none
    
    ### wp_mail_smtp ###
    
    version: 2.0.1
    license_key_type: lite
    debug: No debug notices found.
    
    
Viewing 4 replies - 1 through 4 (of 4 total)