lucapesci

Thank you Steve, I’m going to contact them and then I’ll write you here their solution or my doubts. Thank you for your help

Thank you Steve Stern for your interest. Here the link to 2 pages where you can see the issue:

https://www.insidescience.net/inside-blog/
https://www.insidescience.net/academy/

Dear dtynan,

it took such a long time and trials but finally my issue is solved.
As you expected, the problem was the WP_DEBUG. My hosting company support turned off the WP_DEBUG and now it’s not showing the error message but it display the download link. I’m so happy for that and I thank you a lot for your precious help. Their message is the following:

I have found that, disabling WP_DEBUG (or enabling it but setting WP_DEBUG_DISPLAY to false), the form is submitted successfully and the download link is displayed.

Goodbye dtynan and thank you again.

Hi dtynan. Thank you again for your support. Next week I’m going to try what you told me.

Hello Ivan Yordanov, I have already opened a ticket (ID: 2017082). Thanks for your interest!

Ok I can’t contact the EBD developpers because I can’t start a new topic in the support forum and I’m not able to send them a message from their company website. I’m quite lost as I lost a lot of time on this problem which isn’t still solved.

Finally, I’ll set the EBD on the send-email option and I’ll put in the contact form page a text like this: “don’t worry if you see the spinning arrow in loop, just check your e-mail (also in the spam) to find your file”. That is a sad solution but I don’t know a better way…

[SOME UPDATE ON MY PROBLEM]

Hi dtynan,
I talked with my hosting company support and they tried all they could do to leave the error warning (notably they turned off the Debug as you can see here). Unfortunately, the error is still shown. Thus, I’m going to contact the email-before-download developpers and I will see if they can help me.

Right now, by setting EBD in the Both option it correctly sends the e-mail with the file link but it doesn’t run the download.

As you can see, it still doesn’t work. But maybe something has changed: it shows two warnings:

(index):262 The specified value “Indirizzo email*” is not a valid email address.
But the email adress I wrote is ok.

jquery.js:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.send @ jquery.js:4
For this I really don’t know…

Anyway, I’m going to contact my hosting company as you suggest and then I’ll write here their solution. I thank you so much dtynan for all your efforts ??

Hi Dtynan,
thank you for your answer. Unfortunately, even with your last recommendations It doesn’t work.

As you recommended, I tried to add the define( ‘WP_DEBUG’, false ); firstly alone and then followed by ini_set(‘display_errors’, ‘0’); but (guess…) it doesn’t work and the html warning code continues to interfere with the file download.

It says: “Undefined index: ebd_downloads in /home/insidesc/public_html/wp-content/plugins/email-before-download/email-before-download.php on line 432” thus I checked the line 432 but it’s empty :/

I’m really confused, I don’t know what to do and I don’t find any php.ini
Any other idea?

Thank you in advance,
Luca

Hi Dtynan,

I’m sorry for the delay between our answers. I finally spoken with the old webmaster who gave me the password to have access to the server and to the wp directory.
Thus, I found the wp-config.php file (I also checked the index.php but I didn’t find any debug code in it) and I tried to change it, trying both the strategies:

A) I tried to turn off the wp debug by modifying the existing code:

define( ‘WP_DEBUG’, false );

B) I tried to add the debug display and log as you reccommended:

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

Then I uploaded the modified wp-config.php file on the server but in both the cases nothing have changed and I continue to see the loading arrows without file download as you can see here (in this moment the wp-config is set like in the strategy A, with the WP_DEBUG turned off).
Could you check it again and see if the problem is the same?

Thank you for all your help,
Luca

Hi Dtynan,
thank you for your thorough answer. I really appreciated it.

I started to check the simpliest issue you reccomend by checking my version of Download Monitor and I think I already have the last plugin version (1.9.5, right?).

Then, about PHP-land, I’m quite confused about what do you mean with warnings spitted out into the file. I don’t see any warning in my screens. Neither in the published pages nor in the setting pages. The only exception is Contact Form 7 which says
“One configuration error found” –> “Multiple form checks are located in a single label”
It probably refers to my checkbox shortcode: [checkbox* newsletter exclusive “Subscrive” “No, thanks”] but I found this code in the CF7 tutorial and it works well if I don’t use EBD.
But I don’t think we are speaking about the same “warnings”.

Finally, in WordPress-land the fact is that I don’t have the WP directory in my computer. It probably is in the old webmaster’s computer. I found really clear your explanation and the one in the link you shared but right now I can’t do nothing in this direction.

Right now, I’m trying to contact the old webmaster and sharing with him my problem and your solutions. Meanwhile, I share with you my plugins and WP versions and a url of a trial page with the EBD shortcode.

WP version: 4.6.1
Download Monitor version: 1.9.5
Contact Form 7 version: 4.5.1
Email Before Download version: 3.4.2

Trial page with the form (in Italian but you can understand)

Thank you again for your precious help.