lucas410

Hi Jmele,

Thanks for your email.

Well, I don’t know for others customers but in our case our header, menu dropdown, currency selector, language selector are completely broken since the update so we need some help to fix this.

We don’t have access to the BB website, our previous developer purchased the plugins and we are not working with him anymore so we can’t open a ticket there.

Please provide a solution as this situation is really not acceptable, we paid for those plugins and it’s the second time something like this happens after an update.

Thanks and regards,

Lucas

Hi Gregory,

Thanks for your reply, support got back to us yesterday and asked for additional info, hope we’ll sort it out!

Thanks!

Lucas

Hi any updates on this issue?

Is this plugin completely abandoned with no support?

Hi,

Still can’t delete IP from Lockout tab.

Anyone here who can help?

Thank you very much

OK found a way to delete locked out IP by using the using “delete cerber blocks” table from Tools > Diagnostic > Database Info > Table cerber_acl > delete all rows”

Now let’s see what happens when another IP is locked out, if we can individually delete IP from the Lockout Tab or if we have to entirely delete the table.

Btw, if anyone from WP Cerber reads this and if your plugin is still active, you guys should really consider hiring someone for support because even if your plugin is good, the customer service is a terrible experience.

• This reply was modified 2 years, 6 months ago by lucas410.