Lucy Eind

Thanks Brajesh for this quick response and explanation!

Kind regards,
Lucy

Hi @kunalnc17,
There is a role called “webinar moderator” within WP WebinarSystem. You can give this role the rights you wish. You can find this settings on the settingspage, on the “advanced” tab.
Please let us know if that works for you!

Regards,
Lucy

Hi @giosafat,

In the meantime we have adjusted this functionality within the plugin. Is this working for you now or are you still experiencing issues? If so, please open a support ticket on our website so we can help you with this.

Thanks in advance!

Regards,
Lucy

Hi @klemenms3,

This issue has been fixed in version 1.10.1, please update to the latest release.
Thank you for using WP WebinarSystem!

Regards,
Lucy

Thank you for bringing this to our attention, and for taking the time to create a thread on the forum @klemenms3 !!

We will work on this and push out a fix as soon as possible.
Regards,
Lucy

Hi Maria,

Of course it’s possible to adjust the picture. You can find that functionality within the ‘registration page’ tab, and then in the ‘general’ section. You will have to adjust the ‘content type’ to ‘image’ first. Then you will be able to upload or select an image from your media library.

Please let us know if you have any further questions!

Regards,
Lucy

Hi Imke,

Sorry to hear that you are experiencing issues! Can you create an admin account on your website for us, so we can take a closer look?
You can send the login credentials and link to [email protected]

Thanks in advance!

Regards,
Lucy

Like I said: there is a conflict on your environment and “It looks like” your theme was conflicting. Since you finally tested it, (thanks!) it turns out isn’t your theme but another conflicting plugin. There are also 2 specific questions in the respons I sent you on October 7th. Please answer them by mail, so we can pick up this conversation to assist you further. It would be nice if you would give us the chance to fix it for you.

Taking action on your issues (troubleshooting and creating a fix) is a separate support ticket, then the feature request you made regarding the player. You are mixing those two things up. We couldn’t continu troubleshooting without your response.
The improved player is a new functionality which will be released soon with our next big update (which we never mentioned a specific date for). So no, its not an “illusion”. Sorry you feel that way. We actually do a lot of tests to make sure it works on as much environments as it can and make it backwards compatible. That obviously takes time.

We have thousands of users who are using WP WebinarSystem without problems, so its not correct to say that we released a product that isn’t tested or that its a scam. It’s just unfortunate that there are issues on your environment. A plugin is always in development, and if there are any bugs or issues, we make sure to fix them. We are and will be releasing new features regularly (read our blog), because thats what you do when you are developing software. So indeed, this plugin is never fully developed, just like thousands other plugins which are continuously in development.

That being said, we are still ready to fix the issues you are having. You just have to respond to the open questions I mailed you so we can continue troubleshooting and create a fix. Then I hope you can experience our great support again, like you did before.

Love to see you back on the support department Horatiu!

Regards,
Lucy
Founder WP WebinarSystem

Thank you for taking the time to leave a review drgene113, but your review has nothing to do with the lite version which this forum is for. Leaving a 1 star review because you didn’t took the time to see if the Pro version fits your expectations, isn’t something to leave a 1 star for.

Horatiu,

I found it weird that you took the time to write us a bad review, but don’t took the time to respond on your support ticket to fix the issues you are having with the plugin.

A big part of the issues on your list (4,5,6) are the result of a conflict on your WordPress environment. It looks like your theme was conflicting, and you said that you would test that. Unfortunately you never responded to our last email about that query, and we still don’t know if your theme is conflicting so we can create a fix for that.

We go miles for our users (paid customers or not), so your story about us vanishing doesn’t really relate to the real world. I’m sure everyone who has reached out to our support department can confirm so. Why otherwise would I respond to your query so fast on a Saturday night? I really hope that you can just man up and respond to our email with the result of your test (instead of leaving a 1 star review here), so we can continu to assist you to make our plugin work on your environment.

Also, some things on your list are never addressed to us, so if we don’t know your wishes or issues, we can’t give you answers or release a fix for it.
You never asked/mentioned us something about the translation, nor did you mention you had problems with the player ratio. In version 2.8 the language files are updated, so it should be possible to add the Romanian translation to it. Did you read the changelog of 2.8, did you test it in 2.8? If you still have issues with that, then please refer to the support department, thats why we have a support department.

The thin CTA is in all probability also the result of the theme conflict which you are having. It shouldn’t be ‘thin with small text’.
Did you know it’s possible to show different kind of CTA’s? There is also a CTA field available, which you can configure to your own needs (for example insert your own button). For your convenience I have added the link with more information about the CTA for you here:
https://www.wpwebinarsystem.com/features/call-to-actions/

Like we mentioned earlier to you, our new version (with the adjusted media player) will be released soon. We are wrapping things up and are doing the latest tests.
For your convenience, I can also add a screenshot of our conversation on support to this thread to refresh your memory. No problem, just let me know!

Thank you for taking the time to write us, I’m looking forward to your response on the support ticket which is still open on our support department, waiting for you to answer. Of course I understand your frustration, but I would appreciate it if you can adjust your review, we are working hard to make this plugin better for our users, and the way you handled this review is a little bit disappointing since you didn’t give us the chance to assist you with all of your issues.

Thanks in advance, and enjoy your weekend!

Regards,

Lucy
Founder WP WebinarSystem

Hi maddie22,

Thank you for using WP WebinarSystem! It seems like you are already logged in for the webinar, thats why you are seeing the countdown timer.

Please see this link with more information about the testing process: https://www.wpwebinarsystem.com/doc/registration-process-for-the-attendee/

The issue with the accesspress plugin is fixed in our latest 1.6 release. Please update to the latest version and both plugins should work without any problems.

Please let us know if you have any further questions!

Regards,
Lucy
Founder WP WebinarSystem

Hi there Maurichieri,

Thank you for your message. This issue is fixed in our latest 1.6 release.

Have fun using WP WebinarSystem!

Regards,
Lucy

Hi guys,

Sorry to hear you are having problems with our plugin. Please send us a mesage here:
https://www.wpwebinarsystem.com/support/

Include you whole error message + system report so we can help you faster.
You can find the system report in the tab ‘system status’ in the plugin settingspage.

Thanks in advance!

Regards,
Lucy
WP WebinarSystem

Are you still having this problem gkovaleff?
Please check if you pasted the hangouts link in the setting of your live page, and let us know if that works for you!

Regards,
Lucy

Hi Jonah,

Thank you for your nice words!
At this moment it’s not possible to override or customize current templates. Which template/page in particular do you wish to customize?

We will introduce some shortcodes in our next release which gives you the ability to put the registration or login form for your webinar in your own page, using your own styling.

Let me know if you have any further questions!

Regards,
Lucy