luismotv77

Hello,

I’m using the posts table order. I got another subscription with the same error. The only field in the database is one related with the parent order, the ‘ppcp_previous_transaction_reference’.

Could I use this to fix the error, or to recover the agreement ID?

If the customer pay the failed renewal order, would that update the Billing Agreement ID of PayPal?

Kind regards

• This reply was modified 1 month, 1 week ago by luismotv77.

Hello,

Thank you for your answer.

I tried to search for the meta keys using these MySQL commands:

SELECT * FROM wp_postmeta WHERE post_id = 121135 AND meta_key = '_paypal_subscription_id';

SELECT * FROM wp_postmeta WHERE post_id = 121135 AND meta_key = 'payment_token_id';

Unfortunately, the searches did not return any results. There are other subscriptions that have the ‘_paypal_subscription_id’, but not the one that failed.

Sorry to bother you again, is there anything else it can be done to solve the issue? Could I search for the value I need in the business PayPal account?

Kind regards.

Hello,

Thank you for your answer.

The subscription was created using another plugin (WooCommerce PayPal Payments). Is there anything I can do to solve this error?

It seems that more subscriptions were paid using the other plugin. Is it possible that the other subscriptions will have the same issue?

Kind regards.

Hello,

The subscription is being managed by WooCommerce Subscriptions. Payment Plugins for PayPal WooCommerce is the only plugin I have installed for the moment.

II’m not sure if this is related to the charge without the membership discount., but I found that at the moment the customer canceled the subscription, the following error occurred:

https://snipboard.io/g5sVuq.jpg

Kind regards.

Hello,

I am using WooCommerce Subscriptions (https://woocommerce.com/products/woocommerce-subscriptions/)

The subscription I mentioned before was created by a customer.

Kind regards.

• This reply was modified 2 months, 3 weeks ago by luismotv77.

Hello,

I’m sorry to bother you again.

I deactivated every plugin on the site, except for WooCommerce. However, when I activate the plugins Autocomplete WooCommerce Orders, I see a lot of javascript errors in the browser console when I try to navigate to Jetpack -> Settings

https://snipboard.io/VFK3av.jpg

What else could I do to understand why the problem occurs?

Best regards.

Hello,

I have a multisite. The problem is that in the mainsite the option “Jetpack -> Settings” appears blank.

https://snipboard.io/rdUbv4.jpg

I’m using the free version of Autocomplete WooCommerce Orders, version 3.3.6.

Please let me know if you need more information. Thank you for your help.