Luis from Elementor

Hello,

Thank you for your feedback, and I’m truly sorry for the frustration caused by the recent updates. I understand how disappointing it is when performance issues disrupt a product you rely on.

With version 3.25, our aim was to enhance performance, but we recognize that it introduced some unexpected issues, including missing global widgets on the frontend. Our team immediately took action, and I’m happy to let you know that we launched version 3.25.3 to address these problems within 48 hours of the initial report.

We appreciate your patience as we worked to resolve this quickly, and we’re committed to ensuring smoother updates moving forward. If you have any questions or need assistance, please feel free to reach out—we’re here to help.

Thank you again for your understanding, and we value your continued trust in Elementor.

Hello Greg,

I’m sorry to hear about the difficulty with the header.

If you’re still seeing the header and can’t find the option to remove it, please reach out to our support team. They’ll guide you through the steps to adjust or remove it, so you can continue building your site without any issues.

https://elementor.com/help/how-to-submit-a-support-ticket/

Thank you for giving us the opportunity to help, and we’re here to assist however we can.

We are very glad to hear you are enjoying Elementor! Thanks for the review!

Hello,

Thank you for reaching out and sharing your feedback. I understand how changes in access to features can be confusing, so I’d like to clarify that motion effects have always been part of the Pro version of Elementor. It’s possible there might be a misunderstanding or mix-up with another feature.

We want to ensure you have the best experience possible with Elementor, so if there’s anything specific you’re encountering or if you have any other questions, please don’t hesitate to reach out. We’re here to help and make sure everything is working as expected.

Thanks again for your feedback, and we’re happy to assist however we can.

Best regards,

Hello tjg,

Thank you for reaching out, and I’m sorry to hear about your experience with our image optimization service. We understand the importance of accurate optimization and that credits are valuable to you, so I apologize if there was any delay in addressing your concerns.

If you’re still facing issues, or if the credits refill request hasn’t been fulfilled, please provide us with more details or your support case number. We’d be happy to investigate further and ensure this is resolved as quickly as possible. You can also send this information to [email protected]?

Thank you for your patience, and we’re committed to making things right.

Best regards,

Hello Joao,

Thank you for sharing your experience with the recent update. I’m sorry to hear it’s caused issues with your site—this is certainly not the outcome we want for our users.

With version 3.24, we made some significant performance improvements, particularly around CSS loading times. While we tried to notify third-party plugins about these changes in advance, some may not have adapted yet, which can lead to unexpected issues if they aren’t updated.

If you’re still experiencing problems, please reach out to our support team by following the steps here https://elementor.com/help/how-to-submit-a-support-ticket/.

We’d be happy to look into your setup and help find the best solution for restoring functionality.

Thank you again for your patience, and we’re here to assist however we can.

Best regards,

Thank you for sharing your experience with us!

Hello injector,

Thank you for your feedback! I understand your frustration with the layout for tags, categories, and search results, and I’d like to offer some clarification.

The Hello theme is designed specifically for users who want full control over customizing every part of their website using Elementor, including the header, footer, posts, archives, and more. Hello is intentionally kept lean and flexible so it doesn’t impose any pre-built layouts or styling, allowing you to customize everything exactly to your preferences.

If you’re looking for a theme that comes with these elements already pre-designed and laid out, you might prefer a different theme that offers those features built-in. Hello is ideal for users who want to build everything from the ground up with Elementor, but it might not be the best fit if you’re looking for a pre-designed layout.

We appreciate your feedback and are always working to improve, so if there’s anything else you’d like to share or need help with, please don’t hesitate to reach out!

Best regards,

Hello Mykola, thank you for the review!

Hello Ubud, thank you so much for sharing your opinion with us!

Hello,

I’m sorry to hear about your frustration with our support options. While we don’t offer phone support, I’d like to clarify that we do have a range of support channels available, including live chat, email support, and even personalized consultations via video call for more in-depth assistance (available for an additional charge).

You can find all the ways to contact our support team here: https://elementor.com/help/how-to-submit-a-support-ticket/. We strive to ensure that every customer has access to the help they need as quickly as possible.

I understand your decision to cancel, but if you’d like to give us another chance, we’d be happy to assist you through any of our available channels.

Thank you for your feedback, and please don’t hesitate to reach out if there’s anything we can help with in the meantime.

Best regards,

We are very glad to hear IO has been helpful. Thanks for the review!

Thanks for the review!

Hello and thank you so much for sharing your thoughts with us!

We are very happy to hear you are enjoying Elementor and we are grateful for the feedback that you’ve shared. Rest assured that we will pass this on to the relevant teams.

Thank you for the review and have a great day!

We are really glad to hear that, thank you so much for sharing your experience!