luk4

Hi @nomadandinlove

This has been fixed in WordPress 5.9.1. See https://www.ads-software.com/documentation/wordpress-version/version-5-9-1/ and https://github.com/WordPress/gutenberg/pull/38780

So basically, you have three options:

• Either update to last WordPress 6.4.2 version
• or, if you cannot upgrade to 6.4 branch, upgrade to WordPress 5.9 branch at least (current version is 5.9.8), which is the first branch including the patch
• or, stay on WordPress 5.7 branch if you have to, and try to install Gutenberg as a standalone plugin. This will bring the very last version of Gutenberg to your current WordPress installation. Be careful however: there’s no guarantee that WP 5.7 and Gutenberg 17.5 will work well together. Try it at your very own risk.

In any case, prior updating WordPress or installing a plugin, make sure you back up your website and you’re able to access its files and database by means other than the WordPress dashboard.

Finally, please note that WordPress 5.7.1 is not secure. Under no circumstances should you use it. If you must stay on the 5.7 branch for any reason, be sure to upgrade to minor version 5.7.10, which includes all security patches. Really.

Best of luck!

Awesome, thank you!

Having a screenshot of what you see helps a lot because your request make sense only for your screen size.

For example, please note this is what I see:

This is what an iPad user would see:

And this is what a mobile user would see:

So you understand that it’s not really possible to align the bottom paragraph with the left edge of the photo without modifying your layout.

As a workaround, a solution would be to put all the elements (the photo and all the paragraphs) into a Group block. This will allow the text to wrap around the image better. Give it a try!

The issue is with all the three sliders. All the three don’t work during the issue.

Alright, good to know. Thank you!

By temporarily disable do you mean deactivate the jetpack plugins?

Yes, please. “Deactivate” all Jetpack plugins (in Plugins ? Installed Plugins) without deleting them. In fact, disable the WP Fastest Cache plugin in addition to the Jetpack plugins. Then see if the issue persists. If it does, reactivate all the plugins. If not, activate the plugins one by one (WP Fastest Cache last) and after each plugin activation, check whether the issue persists until you’ve identified the plugin causing it.

Then I’m afraid I may not fully understand your exact needs unfortunately. Could you please elaborate on your needs? What exactly are you trying to achieve? If possible, could you share the URL(s) of your website(s)? This would provide valuable context to better understand your challenge.

Awesome! Yes, it was a server error, so more of a hosting issue than a WordPress issue at first glance.

Yes, please let us know how the problem was solved if you can, so that the community can benefit.

In the meantime, please mark your post as solved. Thank you!

And of course, feel free to reopen it if the issue happens again and your host isn’t able to help.

Um, OK. The 503 error doesn’t seem to me to be a plugin/theme issue, but you were right to try.

For now, the website seems to be working perfectly (no more 503 errors). I suspect the problem will return at some point, unless you’ve just fixed it.

If it comes back, we’ll try other things.

OK, thank you for the details!

Could you try to temporarily disable all the Jetpack plugins? While they are disabled, is your manager still facing the issue?

Also, are the other sliders on the page working when the first one are not?

Yes, there are still many HTTP 503 Service Unavailable errors:

Service Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

See: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/503

I recommend you to contact your hosting provider.

• This reply was modified 1 year, 1 month ago by luk4.

Hi @traudel

I’m affraid your issue is more serious than that. You’re facing a HTTP 500 Internal Server Error. Please, follow this guide to try to fix it: https://developer.www.ads-software.com/advanced-administration/wordpress/common-errors/#internal-server-error

If you can’t, contact your host.

Best of luck!

Edit: Sorry, now your website is responding and indeed, it looks like CSS isn’t loading correctly. There is also many HTTP 503 Service Unavailable errors though. Try deactivating all of your plugins and then reactivating them one by one.

• This reply was modified 1 year, 1 month ago by luk4.

Hi @monalisa1991

Unfortunately, this kind of error is difficult to sort out. But let’s try!

Are you able to reproduce the issue on demand? I know you said “sometimes” and “some users”, but does that mean that some users encounter the issue all the time or that all users are likely to encounter the issue from time to time? It would be useful to know if some users encounter the issue all the time, as this would mean that there is something specific causing the problem (for example a specific device or browser).

When the issue occurs, do the other sliders on the page not work as well, or just the first one?

Otherwise, try to disable Minify Css and Minify Js options of WP Fastest Cache. Is that helps?

You’re welcome!

The Network Monitor of Firefox DevTools allows to block specific HTTP requests. I used it to isolate the JS file responsible of the redirect.

Hi @jacquesntc

You’re right, the page is loaded twice and the second time without the anchor tag, moving back to the top.

This is coming from the following JS script: https://help.netcash.co.za/wp-content/plugins/wedocs/assets/js/frontend.js There is a function (lines 415-418) for this purpose for an unknow reason:

// Handle hash router.
 if ( window.location.hash ) {
   window.location = window.location.pathname;
 }

This JS file belongs to weDocs plugin.

I recommend you to browse the documentation of the plugin available here to see if it’s something configurable: https://wedocs.co/docs/wedocs/ (the same issue is happening on their side as well by the way). Otherwise, you should probably open a ticket on the support forum dedicated to the plugin.

Best of luck!

I have tried to change URL site settings in WP , it works exept the font-awesome icons are not more visible . Any idea?

Oh, if you changed the Site Address and WordPress Address in the settings, and you don’t want to display the original URL in the address bar anymore, in that case, be sure you’ve followed the Migrating WordPress handbook first, especially the Changing The Site URL part.

If I understand correctly, you already did that successuflly. If so, having remaining errors such as font issue is normal: to finish updating your website URL, you need to use a plugin such as Better Search Replace to replace in the database your old url by the new one.

Of course, be sure to make a full backup of your website first.

Hi @geckocrafts

Have a look at the following tutorial:

• WooCommerce: How to Translate / Rename Any String
  https://www.businessbloomer.com/translate-single-string-woocommerce-wordpress/

Don’t hesitate if you need any further help with that.

• This reply was modified 1 year, 1 month ago by luk4.

Go to https://snipboard.io/ and drag and drop image files onto this page, or pick a file from your computer as explained.