lukeseager

It would be good to try just to confirm that isn’t the issue.

Is it also possible to test if updating with Yoast and/or Wordfence deactivated works? I haven’t had any other support requests that mention this combination of plugins issue for quite a long time now, I thought if this were the case more people would be in touch as they are very popular plugins, but it’s worth seeing if the combination of plugins is the issue here.

Thank you for confirming. Are you able to test slowing down the background user count of Persistent Login? There is a filter to reduce the number of users counted at one time.

It may be that Persistent Login, Yoast SEO and Wordfence are running a background task at similar times, maxing out your servers resources.

Here is a guide on how to filter the user count, please try counting 50 users at a time to see if this helps. https://persistentlogin.com/how-to-change-the-speed-of-the-user-count/

I would recommend adding the filter before reactivating the plugin.

Thank you for the information. And do you use the Login History feature? I’m just trying to narrow down the cause of the error.

Hi,

Thank you for the information, and can you tell me how many users you have on your site please? I’m wondering if this has something to do with the error.

Thank you for confirming. Are you able to share the URL of the website with me please? If you’re concerned about sharing the URL publicly, you can send it to [email protected] (if www.ads-software.com administrators are happy for me to request that).

I’m conscious that any information shared here that lets me assist you could potentially be used to gain administrator access to your website. Which we definitely want to avoid.

Hi, thank you for using Persistent Login.

Can I ask how many users you have on your site? What version of PHP and WordPress you have? Are you using the Login History feature? And finally, are you using the fee plugin or the premium version?

Thanks, Luke

Thank you. Is your website a WordPress Multi site installation?

Hi thank you for the information.

Can I ask if you’re website is a wordpress Multi site? You mention a super admin role, which isn’t a standard role on a single WordPress website.

Is it possible to share the website URL so I can test signing up as a subscriber to replicate the issue?

Hi, thanks for opening a support request.

you said at the start of your message that after uninstalling the plugin you still had the issue, but at the end of your message you said that the issue disappears. Can you clarify which is correct?

As I mentioned in your review, Persistent Login uses a hook that WordPress provides to keep users logged in. This hook gives us the user ID to update.

Can you provide me with an example of a user who has had this issue? An example of their login cookie, and also their session data from the database? The database data will be in the user_meta table, with a key of ‘session_tokens’ for the users ID. Please obscure their IP address and any other sensitive data.

• This reply was modified 3 weeks, 4 days ago by lukeseager.

Hi there,

Thank you for using Persistent Login. On install Persistent Login doesn’t change any sessions or session data, I can’t see how this could have been caused by Persistent Login.

Can you explain how you know that user sessions have been altered and users given incorrect permissions? Persistent login uses the default wordpress login session logic, it simply extends the expiry time of the session. We only alter session expiry times after a user has been authenticated with a WordPress hook that provides the authenticated users ID. This ensures we’re updating the correct users session.

You have left a review rather than a support request, are you looking for support with this issue? If so I would recommend posting in the appropriate place.

Thanks, Luke

Hi, I will close this thread as there hasn’t been a reply in a week. If you are still having issues, please open a new thread, thank you.

Hi Mark, thank you for using Persistent Login.

Do other people in the organisation also use Edge but don’t have the problem?

Can the users who have the problem test using Chrome or another browser for a period to see if the same thing happens?

Thanks, Luke

Thank you for that feedback, I’ll work on that to make it easier for people to find who are looking for the plugin with those phrases in mind!

Hi, Persistent Login should work with most social login plugins if they log users in with standard WordPress functions.

If this plugin does not seem to work for you, please let me know and I will take a look at adding support.

Hi, yes it is safe to comment out this cron job. The cron job simply counts the number of logged in users and provides that data in the Persistent Login dashboard.

Alternatively, you could try reducing the speed of the user count (count less users each time) to reduce the time of the query. Please see this guide to find out how to do that if it is of interest: https://persistentlogin.com/how-to-change-the-speed-of-the-user-count/