Luminus Alabi

Hi @stavroch,

When asking questions like this, it helps to provide context for what you’re trying to do. It also helps to provide a link to the actual documentation that you’re referring to, which is this one – https://woocommerce.com/document/digital-downloadable-product-handling/#protecting-your-uploads-directory

The code you’ve highlighted is only to be used if you are running NGINX as your webserver instead of Apache (which is the most common option)

Apache servers have and understand .htaccess files. NGINX servers do not.

If you have a .htaccess file, you are running Apache and therefore do not have any use for that code.

Hi @merida90,

In this situation, you can use the Loco Translate plugin to change the text as you please.

You can also contribute your translation to the project so that the whole of the German community can benefit from it by joining in here – https://translate.www.ads-software.com/locale/de/default/wp-plugins/woocommerce/

Hi @smith64fx,

This is an indication that the customers who are trying to pay are not providing the required code to pass the 3DS authentication which would prove that they are the owner of the card and therefore allowed to make purchases with said card.

While it’s possible that these are just distracted users, having a high amount of such transactions is most likely an indication that someone or some group of people are using your site to run a card testing operation.

Stripe does a good job of explaining what card testing is and how to spot when it is going on in their documentation here – https://stripe.com/docs/card-testing.

They also provide some suggestions with regards to preventing card testing on your site.

You can find some additional information here – https://woocommerce.com/document/payments/faq/card-testing/#section-1. Even though the documentation concerns WooCommerce Payments, the advice there can be applied in your case as well

Hi @alortiz3,

The WooCommerce REST API is self-contained within each installation so in order to have something happen on one site and then have that cause a reaction on the other, you’re looking at custom code.

This sounds like the kind of thing that you’ll want to get your developer involved in.

Hi @kruddock,

The product link you supplied does not work. I get a 404 error when try to use it.

Looks like you’ve changed the permalinks from whatever you had it set to when I was viewing your site, so it isn’t surprising that the link isn’t working after that change

Here’s a snipboard link permalinks

Full Size: https://d.pr/i/fXETi9

It looks like this is what you had on when I looked at the site previously, which is why the URL I provided worked. That doesn’t seem to be what you have on now.

And on my new site it shows:
[29-Jun-2022 19:01:33 UTC] Mycode archive-product.php
[29-Jun-2022 19:01:33 UTC] Mycode woocommerce.phparchive-product.php
[29-Jun-2022 19:01:33 UTC] Mycode /chroot/home/aa80be2e/6c3e1377e3.nxcli.net/html/wp-content/themes/martfury-child/woocommerce/archive-product.php

Proving without a doubt that the wrong template is beging loaded for single product page, but I would really like to understand why this is occuring.

This tells the same story as the System Status Report you provided earlier.

You have a child theme “Martfury Child” within which you’ve overridden a bunch to templates including the /woocommerce/archive-product.php one, which overrides all other product-related templates

You can learn more about template hierarchy in WordPress themes here – https://developer.www.ads-software.com/themes/basics/template-hierarchy/. You can zoom in to this section on Custom Post Types that specifically highlights how this template file you have behaves – https://developer.www.ads-software.com/themes/basics/template-hierarchy/#custom-post-types

Here’s a copy of the relevant section from the System Status Report for you to look at. You may want to do a line-by-line comparison with the site where you mention that everything is working.

### Theme ###

Name: Martfury Child
Version: 1.0
Author URL: https://drfuri.com
Child Theme: ?
Parent Theme Name: Martfury
Parent Theme Version: 2.5.0
Parent Theme Author URL: https://demo2.drfuri.com
WooCommerce Support: ?

### Templates ###

Overrides: martfury-child/woocommerce/archive-product.php
martfury/woocommerce/cart/cart-shipping.php
martfury/woocommerce/cart/cart-totals.php
martfury/woocommerce/cart/cart.php
martfury/woocommerce/cart/mini-cart.php
martfury/woocommerce/checkout/form-checkout.php
martfury/woocommerce/checkout/form-coupon.php
martfury/woocommerce/checkout/form-login.php
martfury/woocommerce/checkout/terms.php
martfury/woocommerce/content-product.php
martfury/woocommerce/content-single-product.php
martfury/woocommerce/content-widget-product.php
martfury/woocommerce/global/form-login.php
martfury/woocommerce/global/quantity-input.php
martfury/woocommerce/global/wrapper-end.php
martfury/woocommerce/global/wrapper-start.php
martfury/woocommerce/loop/add-to-cart.php
martfury/woocommerce/loop/orderby.php
martfury/woocommerce/loop/pagination.php
martfury/woocommerce/myaccount/form-login.php
martfury/woocommerce/myaccount/form-lost-password.php
martfury/woocommerce/myaccount/my-address.php
martfury/woocommerce/single-product/add-to-cart/external.php
martfury/woocommerce/single-product/add-to-cart/simple.php
martfury/woocommerce/single-product/add-to-cart/variable.php version 3.6.1 is out of date. The core version is 6.1.0
martfury/woocommerce/single-product/meta.php
martfury/woocommerce/single-product/product-image.php
martfury/woocommerce/single-product/product-thumbnails.php
martfury/woocommerce/single-product/rating.php
martfury/woocommerce/single-product/related.php
martfury/woocommerce/single-product/review-meta.php
martfury-child/woocommerce/single-product/stock.php
martfury/woocommerce/single-product/tabs/tabs.php
martfury/woocommerce/single-product/up-sells.php
martfury/woocommerce/single-product-reviews.php

Hi @kruddock,

Please send over a screenshot of your permalink settings, that should help explain what’s going on here and what you may be doing wrong.

Please ensure that the whole of that permalinks page is included in your screenshot.

I’d recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here

Also, the product you’re trying to access at that link can be found here – https://volkelstore.com/product/drr-1-8×28-jis-b4451-vs-a-round-die/

Hi @benelers,

What you’re looking for is covered in the Wiki here – https://github.com/woocommerce/woocommerce/wiki/How-Taxes-Work-in-WooCommerce#prices-including-tax—experimental-behavior

Hi @moneli1,

System Status Report

Please provide your site’s System Status Report? You can find it by going to “WooCommerce → Status” in your site’s WP-Admin.

Click on “Get system report” and then “Copy for support”. Once you’ve done that, paste it in a .txt file and upload that to Dropbox, Google Drive, or some other such service and then paste the link to that file here.

Potential Conflict

It is quite weird for your site to be throwing a critical error because you’re trying to set up a new shipping zone. So, I suspect that this issue is caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation of how to do a conflict test here.

Hi @xemita,

Seeing as the coupon field appears just fine when you’re using the Twenty Twenty-Two theme, it’s clear that the issue here is caused by the theme you’re currently using, which from the System Status Report seems to be Flatsome Child.

I also notice that the main Flatsome Theme that you’re running is a bit outdated per this changelog – https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319#item-description__change-log

The most recent version of the theme is version 3.15.6, which was released 10 days ago, but you’re running version 3.14.3 from back in September 2021.

You may want to update that and see if that changes anything.

Otherwise, you’ll want to reach out to the folks over at UX Themes (Flatsome) for assistance with the issue you’re facing.

Hi @fredsteetsel,

Google translate tells me that “In behandeling” is Dutch for “In treatment”, while
“Wachten op betaling” is Dutch for “waiting for payment”.

Based on my knowledge of WooCommerce order statuses, I’d say these map to “Processing” and “Pending payment”.

The most likely reasons here would include:

• You may be running outdated pieces of software between WordPress, WooCommerce, and any other plugins you have on the site. You’ll want to make sure that everything is up-to-date, and then you can test for conflicts again per the previously provided instructions here – https://docs.woocommerce.com/document/how-to-test-for-conflicts/
• You may be experiencing issues with the plugin that you’re using to power your Mollie payments, for which you’d want to reach out to its developers

Hi @rblythe,

It looks like you have a plugin or some custom code on your site that is accessing the product_type information incorrectly.

You are likely looking at a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our Self-Service Guide.

The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

System Status Report

Please provide your site’s System Status Report? You can find it by going to “WooCommerce → Status” in your site’s WP-Admin.

Click on “Get system report” and then “Copy for support”. Once you’ve done that, paste it in a .txt file and upload that to Dropbox, Google Drive, or some other such service and then paste the link to that file here.

Cheers

Hi @danieledqweb,

Happy to help.

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Hi @danieledqweb,

The Free Shipping method allows you to set a minimum order amount as a condition for Free shipping to be available. It does not allow you to set a minimum order quantity.

For example, the settings in the screenshot below will make free shipping available if the customer purchases products worth €50 or more, not when they have 50 items in the cart:

Full Size: https://d.pr/i/Ray7vm

It is not possible to configure this based on product quantity. However, you should be able to use the plugin suggested by @margaretwporg to provide free shipping based on the number of products in the cart.

Bear in mind that you will need to reach out to the developers of that plugin at the link she provided if you need any assistance with their plugin.

Cheers

Hi @westmantech,

A 401 error indicates that you’re dealing with an authorization issue.

Essentially, that means that the credentials you’ve supplied while trying to access the endpoint are wrong or invalid.

The most common reasons for this are:

• You have thew wrong API keys (Consumer Key & Consumer Secret)
• You have the wrong permissions set on the keys
• The user the keys are attached to has been deleted
• The permalink settings for the site are incorrect

I’d recommend taking a look at the WooCommerce REST API documentation here ad following the directions provided – https://woocommerce.com/document/woocommerce-rest-api/

The documentation here goes over how to properly work with the API, how to test it, and also provides some tips for sorting out 401 errors – https://github.com/woocommerce/woocommerce/wiki/Getting-started-with-the-REST-API#401-unauthorized

Hi @miziol,

Thanks for sending over those screenshots. Are both of these orders from the same customer?

If so, they very likely need to speak to their bank as the second screenshot shows a message saying that their card does not support this type of purchase

I’m not able to find a WooCommerce Payments account connected to the https://plasticendcaps.co.uk/ website, we’ll need a fair bit more information in order to look at this closer.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Please also include the following information so we can get things rolling quickly:

• The email address linked to your WooCommerce Payments account

• The Order numbers for the orders included in the screenshots above