lupiloon

Sorry to bother you again – I am trying to find out, but no joy – how do I submit a bug report?

L ??

Hi Cais,

I understand what it says but I can’t find that folder – I have looked in all my local folders related to wordpress… I will try the second thing…

Thanks,

Lucy

Hi Cais, thanks for your help and sorry I am such a dope when it comes to wp! I’m not sure how to submit a bug report…

As for the meta data – I figured that one out – it was to do with using a template. I was trying all the different settings out to see what would work. I have had the gallery and lightbox effect working sporadically on both my own customised 2011 theme and the default 2014 theme – but it has been very inconsistent. As in, works one minute and then not the next – even works for some images in one gallery and not for others. REALLY odd. And frustrating. I am considering buying the NextGEN pro version – would you recommend this? Will I be able to get it working with technical support?

Thanks again,
Lucy.

One more thing!

How do I get rid of the “meta data” (all the info about the camera that took the photo, date, aperture etc… I don’t need this!!)

I have also tried changing to 2014 theme – still not lightbox feature. Also, new galleries that I have created with new images are not appearing. It’s all a complete mess ??

Can anyone help?

Lu.

I have resolved some issues with my hosting security settings, which i think was part of the problem; I have deactivated all plugins other than NextGEN; the lightbox effect is still not working but I am now able to tweak some settings. I am now getting a message on my plugin page saying –

WARNING: NextGEN Gallery Stylesheet NOT Upgrade-safe

nggallery.css is currently stored in /home/www/lupiart.com/wp-content/themes/twentyeleven_lupiart/nggallery.css, which isn’t upgrade-safe. Please move the stylesheet to /home/www/lupiart.com/wp-content/ngg_styles to ensure that your customizations persist after updates.

This seems like it might be the key to the problem – only I have no idea how to move files, or where they are!! I am assuming they are not local to my computer (because I can’t find them in my wordpress folder locally), so there must be somewhere on the wordpress dashboard – but I’m not sure – help!!??

Having exactly the same issue – would be wonderful to find out what to do to resolve it!!

It is now giving me a warning that my NextGEN Gallery style sheet is not upgrade-safe, because is it saved in the wrong place – but I have no idea how to move it… you may be experiencing the same issue – any ideas?

Hi again,

I am not sure as to how to check whether any of the other plugins are causing the problem – do I disable them all and see what happens?

I’ll try that and then I will submit a bug report if I get no further: I have opened a ticket with my host too. Can you please also clarify what you mean by FTP credentials?

Thanks again!

Lucy

Hi Cais,

Thanks for your prompt reply – I’m not sure I understand what you mean though – maybe I didn’t explain myself – previously in my gallery, for example, when an thumbnail was opened, a lightbox-type gallery opened where you could flick through the images one by one, and each image had titles and info displayed in the border of the image. Now, when a thumbnail is opened, it simply opens the individual image in a separate page, with no options to browse through the images and no info displayed (title etc). I am not sure which “other options” controls any of these settings (the new version of the gallery plugin and the new version of WP being all unfamiliar to me!!), but when I try to tweak things to see if I can discover how to reset the gallery settings, it gives me the error page.