lynnhcm17

Ok – so:

I actually found the solution for this – even if just temporary. Go to WooCommerce and remove the lost-password endpoint. It will force Woocommerce to use the default WordPress core password reset functionality. Just go customize your default login page to look like your website and not the back-end.

This was the advice from a colleague of mine – and it worked. It appears the issue is either with the Divi + WooCommerce combination or it’s a Woocommerce problem because i have gone through the whole disable plugins etc drama and that didn’t fix anything.

Hey @bilalzhd – i have a similar problem. It’s actually affecting all the woocommerce websites i maintain. https://www.ads-software.com/support/topic/password-reset-problem-11/

So i’m going to follow this thread as well as i’m desparate for a solution before black friday.

Hi there , @beautyofcode, thanks for the reply.

As i have stated before – i have done woocommerce pages recreate, i looked for the shortcode online (which appears to be redundant/legacy now). Installed an set-up a profile plugin – which didn’t work, took the website into troubleshoot mode and which i couldn’t test properly, i’ve deactived all the plugins one-by-one and still no change. I’ve de-actived wordfence, removed wp-clean and switched off caching.

Screenshot of the endpoints (which i have checked, recreated using the tools in woocommerce) – https://snipboard.io/F0ErHx.jpg

A fatal error log can be seen here: https://snipboard.io/ZbcOJB.jpg

Please see below the system report:

` WordPress Environment

WordPress address (URL): https://simplybee.co.za<br>Site address (URL): https://simplybee.co.za<br>WC Version: 8.2.2<br>REST API Version: ? 8.2.2<br>WC Blocks Version: ? 11.1.3<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: 6.4.1<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment

Server Info: Apache<br>PHP Version: 8.0.30<br>PHP Post Max Size: 64 MB<br>PHP Time Limit: 90<br>PHP Max Input Vars: 3500<br>cURL Version: 7.64.0<br>OpenSSL/1.1.1n

SUHOSIN Installed: –<br>MySQL Version: 10.5.22-MariaDB-1:10.5.22+maria~deb10<br>Max Upload Size: 64 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.2.2<br>WC Database Prefix: wp_<br>Total Database Size: 287.80MB<br>Database Data Size: 199.27MB<br>Database Index Size: 88.53MB<br>wp_woocommerce_sessions: Data: 13.02MB + Index: 0.27MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 25.55MB + Index: 19.08MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine 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0.05MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfblockediplog: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB<br>wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wffilemods: Data: 23.56MB + Index: 0.00MB + Engine InnoDB<br>wp_wfhits: Data: 1.52MB + Index: 0.22MB + Engine InnoDB<br>wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wfknownfilelist: Data: 16.52MB + Index: 0.00MB + Engine InnoDB<br>wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wflogins: Data: 0.41MB + Index: 0.13MB + Engine InnoDB<br>wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfsecurityevents: Data: 0.16MB + Index: 0.00MB + Engine InnoDB<br>wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB<br>wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_indexable: Data: 0.38MB + Index: 0.30MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 0.09MB + Index: 0.06MB + Engine InnoDB Post Type Counts

acf-field: 3<br>acf-field-group: 1<br>attachment: 1301<br>custom_css: 3<br>et_body_layout: 6<br>et_pb_layout: 48<br>et_template: 7<br>et_theme_builder: 1<br>flagallery: 1<br>foogallery: 107<br>foogallery-album: 16<br>gallery: 3<br>gift_card: 1<br>lightbox-slider: 1<br>mailpoet_page: 1<br>nav_menu_item: 94<br>oembed_cache: 4<br>page: 39<br>pnd: 4<br>post: 356<br>pretty-link: 1<br>product: 214<br>product_variation: 19<br>pt_view: 1<br>revision: 26<br>safecss: 1<br>shop_coupon: 54<br>shop_order: 7327<br>sidebar_instance: 2<br>snl_insta: 1<br>testimonial: 15<br>user_request: 1<br>vtmam-rule: 1<br>wacv_email_template: 3<br>wcps: 1<br>wmpc-trash: 701<br>wp_global_styles: 1<br>wysijap: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (26)

ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner<br>ViktorFroberg<br>marol87<br>pekz0r<br>angrycreative<br>Team Yoast – 3.1

Advanced Custom Fields PRO: by WP Engine – 6.2.2<br>FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.26.1<br>Classic Widgets: by WordPress Contributors – 0.3<br>FooBox Image Lightbox: by FooPlugins – 2.7.27<br>FooGallery: by FooPlugins – 2.3.3<br>Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.0<br>Menu Icons: by ThemeIsle – 0.13.7<br>Monarch Plugin: by Elegant Themes – 1.4.14<br>Newsletter - Autoresponder: by The Newsletter Team – 1.4.4<br>Newsletter - Extended Composer Blocks: by The Newsletter Team – 1.4.9<br>Newsletter - Bounce Management: by The Newsletter Team – 1.2.4<br>Newsletter - Addons Manager: by The Newsletter Team – 1.2.0<br>Newsletter - Forms: by The Newsletter Team – 1.1.0<br>Newsletter - Reports and Retargeting: by The Newsletter Team – 4.5.2<br>Newsletter - SMTP Addon: by The Newsletter Team – 1.0.9<br>Newsletter - WooCommerce: by The Newsletter Team – 1.8.4<br>Newsletter: by Stefano Lissa & The Newsletter Team – 8.0.3<br>PW WooCommerce Gift Cards: by Pimwick<br>LLC – 1.249

Really Simple SSL: by Really Simple Plugins – 7.1.3<br>User Switching: by John Blackbourn & contributors – 1.7.0<br>Abandoned Cart Recovery for WooCommerce: by VillaTheme – 1.1.0<br>WooCommerce Payfast Gateway: by WooCommerce – 1.5.9<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.2<br>WooCommerce: by Automattic – 8.2.2<br>Yoast SEO: by Team Yoast – 21.5 Inactive Plugins (5)

Profile Builder: by Cozmoslabs – 3.10.4<br>Wordfence Security: by Wordfence – 7.10.7<br>WP-Optimize - Clean, Compress, Cache: by David Anderson<br>Ruhani Rabin<br>Team Updraft – 3.2.21

WP Downgrade | Specific Core Version: by Reisetiger – 1.2.6<br>WP Rollback: by GiveWP.com – 1.7.3 Must Use Plugins (1)

Health Check Troubleshooting Mode: by – 1.9.1 Settings

API Enabled: ?<br>Force SSL: –<br>Currency: ZAR (R)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>gift-card (gift-card)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: #18 - /shop/<br>Cart: #17552 - /cart/<br>Checkout: #20 - /checkout/<br>My account: #1209484 - /my-account/<br>Terms and conditions: #1536 - /terms-conditions/ Theme

Name: Simplybee<br>Version: 1.0<br>Author URL: https://hotcoffee-media.co.za<br>Child Theme: ?<br>Parent Theme Name: Divi<br>Parent Theme Version: 4.23.1<br>Parent Theme Author URL: https://www.elegantthemes.com<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-13 13:32:41 +02:00<br>Options: ?<br>Notes: 195<br>Onboarding: completed Action Scheduler

Complete: 215<br>Oldest: 2023-10-13 10:06:46 +0200<br>Newest: 2023-11-13 08:24:21 +0200

Failed: 1,478<br>Oldest: 2023-02-14 23:28:09 +0200<br>Newest: 2023-11-08 10:54:10 +0200

Pending: 2<br>Oldest: 2023-11-14 02:35:48 +0200<br>Newest: 2023-11-14 14:46:02 +0200 Status report information

Generated at: 2023-11-13 08:28:07 +02:00<br>`

HI @aguinaldodarla – the issue is the lost-password reroutes to the login/register page for woo. So when clients click to recover their passwords (often they don’t change it after they created an account on checkout) it just takes them to the default login/register page. No option to password reset at all! And i’ve been looking into this all morning today. I’ve de-activated recently installed plugins, removed the security and cache plugins, tested it in various browsers and from a mobile device. Nothing works at all! It’s as if the lost password recovery process hook is gone and i’m still a noob with regards to stuff like that.

I have tested this password reset on my other ecommerce websites im’ managing and they seem to have the same problem – the login/register screen shows up.

What is happening?

Hi – this plugin is still not working, even after downgrading it – it broke my website spectacularly! Help please!!