Macho Themes

Hi @rosabifulco23,

could you please send us an email over at: [email protected] with this issue?

Thank you,
Cristian.

Hi @rosabifulco23,

could you please send us an email over at: [email protected] with this issue?

Thank you,
Cristian.

Hi @greentech77 & @afox22

could you please send us an email over at: [email protected] with this issue?

Thank you,
Cristian.

• This reply was modified 8 years, 1 month ago by Macho Themes.

Hi @rosabifulco23,

this has been already fixed in a future update (not yet released). Once that update will be released, you will get a notice in your dashboard.

Thank you,
Cristian.

Hi @jasjichopra,

I’ve opened up a support ticket with our development team so we could address this in a future update. Really sorry for the inconvenience.

If you want to track the ticket, here’s a link to it: https://github.com/MachoThemes/decode-lite/issues/123

Hi @daniku,

first of all – I’m really sorry for the experience you’ve had with our products and/or support team.

The technical aspects:

While we’ve never had this problem before – of locking up a site with any of our products – the web development world is so vast that I can’t simply ignore the possibility of this actually being caused by one of our products. Nonetheless, we’re testing every release we’re making on multiple versions of PHP however we can’t exclude that something somewhere could happen. I’ve tried on the following PHP versions: 5.6 & 7.1, that was running on a Digital Ocean Droplet, running Ubuntu 16.04 – basically, the usual LAMP stack.

Note: WordPress recommends PHP 7.x+ as a minimum requirement – something that not a lot of hosting companies take into account. While our themes are built for as much backwards compatibility as possible, you can imagine how difficult it would be for us – if not, impossible – to test all of our themes on all available PHP versions from 5.x and upwards to the latest one.

The refund aspects:

I’ve managed to locate your support ticket within our support system. Cross-referencing tickets from w.org with our support system isn’t an easy task – sorry I took so long to reply here.

Here’s a snippet taken directly from our Refund Policy Page:

We normally do not issue refunds, for the reason that no way to return a digital product. If you are experiencing any difficulty with our theme, we will be more than happy to offer support and resolve the situation.

We will generally only offer refunds where the item you purchased is broken, malfunctioning or corrupt, or doesn’t work as described.

1. While I can personally understand your frustration with the situation, you never allowed us to help you / fix the problem / see if it’s actually caused by us.

We have this rule in place, because, from our own experience, most of the times, the problem isn’t caused by our products but rather by a 3rd party plugin / server configuration.

This is a real life story as (up until recently) plugin guidelines – that is, for having one approved & hosted on w.org – weren’t so strict as they’ve always been for themes. More so, plugin developers have been enjoying a bit more freedom in their coding practices – thus, creating scenarios where a certain plugin’s code was literally breaking our theme. Themes have to adhere to a very comprehensive set of rules & regulations (not saying plugins don’t) or otherwise they won’t be accepted.

2. Even in the support ticket you said that you understand our point about not being able to honor this refund request. It’s clear now that you didn’t want to understand, you just wanted your money back – although you had already gotten not only the PRO version of Newsmag but also 3 more PRO products so a total worth of $240.

3. While I stand by all of the above, there are situations where there simply is no chemistry – between the owner of a product and the user. I believe this one of those cases. If you could, please, send a refund request over to: [email protected] and I assure you, it will be dealt with in the shortest possible time.

Thank you,
Cristian.

• This reply was modified 8 years, 1 month ago by Macho Themes.
• This reply was modified 8 years, 1 month ago by Macho Themes.

Hi @saluda,

I’ve opened up a ticket for our development team to check-out. The ticket is located here: https://github.com/MachoThemes/newsmag-lite/issues/261.

We will most likely address this problem via a future update.

Thank you,
Cristian.

Hi @saluda,

correct me if I’m wrong, but your problem is actually about single blog posts/pages, right?

Let me know so I can help you with a solution.

Thank you,
Cristian Raiber

Hi @mikeleins2,

thank you for reaching out!

1. That’s (currently) not possible, although we are working on making Newsmag as flexible as possible.
2. You could set a page template for your static page (the one you want displayed as your front-page). Currently, NewsMag comes, by default, with several page templates. One of them is a full-width page layout – no sidebar.

Thank you,
Cristian Raiber

Hi @j1mm1nycr1cket,

we’ll actually be releasing an update to address this issue.

Thank you,
Cristian Raiber

Hi @ahkhai,

I’m afraid that’s not possible in the free version of Newsmag.

Hi @natpoit,

starting with version 1.0.9 this them will have demo content importing capabilities.

@cassm – “Icons and titles are still not responding to mouse rollover” – could you please elaborate a little on this?

Thanks,
Cristian.

A ticket has been created here: https://github.com/MachoThemes/decode-lite/issues/122

You can track it’s status there.

• This reply was modified 8 years, 4 months ago by Macho Themes.

@christopherscott – thank you for this. A ticket (copy of this) has been created, here: https://github.com/MachoThemes/decode-lite/issues/121

You can track it’s status on GitHub.