madeincosmos

Hi @judgin,

Thank you for your patience. I see what you mean now. If you’d like to choose specific images for each category, there’s only an option to add each image manually in the category settings.

If you’d prefer to do this in bulk, we’ll need a plugin that allows to specifically import product categories (rather than just products like the built-in product importer & exporter does).

Even though we don’t have an official plugin like this, I found a tutorial on the WebToffee website explaining how to do this with their premium extension:

https://www.webtoffee.com/woocommerce-import-product-categories/

We’re not associated with WebToffee, so if you’re interested in how this plugin works, I’d recommend reaching out to them directly.

Cheers!

Hi @diakopter,

We’ve seen this error before on sites where the Square account got suddenly disconnected. There’s a fix included in the plugin version 2.0.5 that will prevent this from happening in the future, but you may need to disconnect & reconnect your account for the changes to take place.

To do this, can you please go to WooCommerce > Settings > Square and connect your account there one more time?

If this doesn’t help, please send the System Status Report so that we can check this. You can find it under WooCommerce > Status in WP Admin.

Thanks!

Hi @mj3313,

I can accept payments just fine even with the 400 responses showing in the console, so the problem here is likely caused by something else. To let us check what this could be, can you please send the System Status Report? You can find it under WooCommerce > Status in WP Admin.

Thanks!

Hi @gar1,

Thank you for your explanation. The bug I mentioned only affects product category and description. Updating product name or price in Square should automatically update them in WooCommerce too after 1 hour at most. If this is not what happens, we’ll need to check this in details, as we’re unable to reproduce the same problem anywhere else.

If that’s the case, can you please create an administrator account for [email protected] on your site, and then submit a support ticket at https://woocommerce.com/my-account/create-a-ticket/ so we can check this?

Please also include a link to this conversation as a reference: https://www.ads-software.com/support/topic/sync-from-square-not-working/

Thank you so much in advance! I’m marking this thread as resolved so that we can continue the conversation in our ticket system.

Cheers!

Hi there @piiggybank,

I just opened the shop page at https://retailopolis.com/shop/ and the products are loading fine for me so far:

Screenshot: https://cld.wthms.co/pUYinm

If you’re having troubles with the Slider Revolution not working correctly, I’d recommend checking this with the plugin authors. Here you can find their support contact form:

https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/support

Cheers!

Hi @dylanpetrohilosgmailcom,

Just like @mailmechanic, I’m seeing all sorts of caching problems related to cart and checkout pages. I’d recommend checking this with your hosting company or any CDN services you might use to make sure WooCommerce cart, checkout, or my account pages aren’t cached at all.

Here is a document you can pass over to them as a reference:

https://docs.woocommerce.com/document/configuring-caching-plugins/

Cheers!

Thank you @lorro, this is a fantastic catch again! I checked the checkout page at https://emmanuelle-ojeda.com/validation-de-commande and indeed there’s an odd <pre> tag in the page code breaking the whole layout:

Screenshot: https://cld.wthms.co/86nCBN

Here is how the same page looks like without this tag:

Screenshot: https://cld.wthms.co/QeKxZC

If you’re not seeing the Text tab in your editor, you can try to click the three dots button in the editor and choose Edit as HTML:

Screenshot: https://cld.wthms.co/mke5Cf

Then make sure that the only code in there is:

[woocommerce_checkout]

Hope that helps!

Hi @judgin,

Even though WooCommerce doesn’t have an option to automatically generate category thumbnails in bulk, I found a free plugin that seems to have this feature:

https://www.ads-software.com/plugins/gazchaps-woocommerce-auto-category-product-thumbnails/

We’re not the authors of this plugin or associated with them, so if you have questions about how it works, I’d recommend to check it with them directly on their support forum.

Cheers!

I agree with @lorro, switching to English(UK) is definitely the easiest way.

If you need to make any further changes in the text, I find editing the translation (i.e. using the Loco Translate plugin) much easier than alternatives.

Hi @vmj13,

Looking at the screenshots you’ve sent, I can see an error message saying SqPaymentForm can only be embedded on sites that use HTTPS. Long story short, this error means that the site is not currently using secure connection to protect credit card data. When I check the site https://subversivetextiles.com/ in Chrome, it’s saying the same thing:

Screenshot: https://cld.wthms.co/zgMDOA

To get this fixed, I’d recommend getting in touch with your hosting company and asking them what’s the best way to get an SSL certificate for your site. Here you can find more information about how this works:

https://docs.woocommerce.com/document/ssl-and-https/

Hope that helps!

Hi everyone,

Thank you for your explanations, and for all the troubleshooting you’ve done so far. I reproduced the errors in search console on a clean installation, so this is a different problem than we thought at first. I’ve reopened the GitHub issue so that our developers can check this again. You can keep track of the progress here:

https://github.com/woocommerce/woocommerce/issues/24862

Thanks!

Hi @vishalb,

Thank you for your explanation! I see what you mean. woocommerce_new_order is only fired for orders created at the checkout, so if the admin is creating the order manually in WP Admin, this hook will never be fired for that order.

One way to solve this will be hooking into woocommerce_after_order_object_save that is fired even for manually created orders, for example:

add_action( 'woocommerce_after_order_object_save', 'custom_export_pending_order_data', 10, 2 );

function custom_export_pending_order_data( $order_id, $data_store ) {
	$order = wc_get_order( $order_id );
	if( 'pending' === $order->get_status() ) {
		//add your code here

	}		
}

Please note however that this hook is fired several times on each order update, so you’ll probably need a flag to indicate if the order has already been processed or not.

Hope that helps!

Hi @roberto22,

I understand you did the following:

– Set custom field value for one product;
– Exported this product to CSV and added 100 more rows using the same schema;
– Imported the whole file containing all 100 rows back again;

Now that you did this, you can see the custom fields working correctly on the original product, but not on the imported ones. However, when you export these products back again, the meta values are still there.

Is everything correct so far or did I misunderstand you at some point?

I’m not sure what kind of custom meta fields you are trying to import, but the CSV importer/exporter included with WooCommerce only supports simple meta fields. This means that if you’re trying to import some serialized metadata like this:

a:2:{i:0;a:16:{s:4:"name";s:5:"Color";s:12:"title_format";s:5:"label";s:18:"description_enable";i:0;s:11:"description";s:0:"";s:4:"type";s:15:"multiple_choice";s:7:"display";s:6:"select";s:8:"position";i:3;s:8:"required";i:0;s:12:"restrictions";i:0;s:17:"restrictions_type";s:8:"any_text";s:12:"adjust_price";i:0;s:10:"price_type";s:8:"flat_fee";s:5:"price";s:0:"";s:3:"min";d:0;s:3:"max";d:0;s:7:"options";a:2:{i:0;a:4:{s:5:"label";s:5:"Blank";s:5:"price";s:2:"10";s:5:"image";s:0:"";s:10:"price_type";s:8:"flat_fee";}i:1;a:4:{s:5:"label";s:4:"Pink";s:5:"price";s:2:"11";s:5:"image";s:0:"";s:10:"price_type";s:8:"flat_fee";}}}i:1;a:16:{s:4:"name";s:3:"Woo";s:12:"title_format";s:5:"label";s:18:"description_enable";i:0;s:11:"description";s:0:"";s:4:"type";s:15:"custom_textarea";s:7:"display";s:6:"select";s:8:"position";i:5;s:8:"required";i:0;s:12:"restrictions";i:0;s:17:"restrictions_type";s:8:"any_text";s:12:"adjust_price";i:0;s:10:"price_type";s:8:"flat_fee";s:5:"price";s:0:"";s:3:"min";d:0;s:3:"max";d:0;s:7:"options";a:1:{i:0;a:4:{s:5:"label";s:0:"";s:5:"price";s:0:"";s:5:"image";s:0:"";s:10:"price_type";s:8:"flat_fee";}}}}

The import won’t work correctly.

Alternatively if all your meta fields are custom ones, you can send us a CSV file including the original product and one of the imported ones so that we can take a look. The easiest way will be to upload it to Dropbox or Google Drive and share the link here.

Thanks!

Hi @teresasumisu,

I understand you’d like to send the Order Completed email immediately to the customer as soon as they pay for the order, is that correct?

If that’s the case, have you considered making the product both Virtual and Downloadable?

You can make a product Downloadable without attaching any downloadable files to it, and when you do this, the order will skip the Processing status and automatically go to Completed as soon as the order is paid. This way, the custom code won’t be necessary.

Do you think this could work for you?

Added a new product in Square, with SKU and stock levels:

Screenshot: https://cld.wthms.co/WAu7sv

Imported the product from WooCommerce > Settings > Square page:

Screenshot: https://cld.wthms.co/NZ0YBE

Now that I did that, I can see all product details, including stock, are imported in Woo:

Screenshot: https://cld.wthms.co/DcUAkh

I saw you mention in the other thread that there are no business locations showing on the settings page–did you have a chance to resolve this already?

Product stock levels can only be imported from a certain location, so if there’s no location currently showing in plugin settings, we’ll need to take care of that first. Just in case, here are the next steps I’ve suggested in https://www.ads-software.com/support/topic/square-sor-inventory-not-synching/

Can you please open the Setup Guide in your Square dashboard, and make sure to check all items off the Get Paid list, especially Verify Your Identity:

Screenshot: https://cld.wthms.co/uyigmn

Please also go to Settings > Accounts > Bank Accounts and make sure each location has a bank account set up and verified:

Screenshot: https://cld.wthms.co/Lrxx30

If this doesn’t help, I’d recommend getting in touch with Square support to see what else is needed for your store to accept payments.

As the other thread was originally created by another user with a different problem, let’s continue this conversation here.

Thanks!