Madison a11n

Hi there!

Thanks for the great suggestion! We are always looking for ways to improve the plugin so it would be great if you could add that to our feature requests page here where our developers look to implement new features.

Thank you!

Hi there!

Thanks for pointing that out! I’ve reported it to our team to add this feature to the docs. We are glad you found it though! I’ll go ahead and mark this thread as resolved for now ??

Hi @ante1974,

Feel free to reach out again if you have any other questions. I will mark this thread as resolved for now. ??

Hi @attd!

If you have any device with the Safari browser installed you could test this, it doesn’t only have to be on a mobile device.

Additionally, do you have logging turned on for WooCommerce Payments? If you don’t will you please enable logging in the settings and then please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi there!
Thank you for reporting this @tomcobbley and for providing a fix @wojsmol. There have been a few reports of the same issue filed on the Facebook for WooCommerce GitHub page. You can follow these to see the progress of the issue. In this report the solution provided above was also mentioned: https://github.com/woocommerce/facebook-for-woocommerce/issues/2158
Thanks again for being a part of the open-source community!

Hi @skredlemon! Thank you very much for leaving that note and contributing to the open-source community! We are happy the problem is resolved as well. Have a great one!

Thank you for sharing that @dyachkoval!

Let us know if this works for you @cookney & @elitinis. ??

Hi @taradaly10!

Thanks for reaching out here!

Are you using Google Analytics 4 (G-) or Universal Analytics (UA-)? Your tracking ID should either have the (G-) or the (UA-) tag at the beginning to tell you what version you are using. I think you are using the Universal Analytics version based on the Enable Standard Tracking option that you have.

If so, you will need to turn on Enhanced eCommerce in your Google Analytics dashboard. You can find how to do that here.

Let us know if you see the setting then!

Thank you for sending that, we will take a look at it with our team!

Can you let us know if you have conflict tested? We want to rule out any conflict with another plugin or theme.

The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Braintree
• Repeat the action that is causing the problem

You can find a more detailed explanation on how to do a conflict test here.`

Hi @rtd2018!

I checked with SkyVerge and they said that they provided a snippet for you to add to your Code Snippets plugin. Do you still have it there? If so, can you please paste it in your reply so we can see what was done?

Thank you!

Hi @lamonk95!

I noticed you mentioned you were trying to connect it to Instagram and Facebook. At this time Instagram isn’t supported through the Facebook plugin so you will have to leave that box unchecked as this note states in the docs. Will you try to remove Instagram and connect again?

Hi there!
While we don’t provide custom code per our Support Policy, you may want to check out a plugin to achieve this such as Conditional Shipping and Payments. You may need to customize this a bit based on how the Yith Add-on plugin creates add-on products. You can also reach out to the Yith developers to see how the plugin creates the add-on product type so that you are able to target it. I hope this points you in the right direction!

Thanks for the system status report! Everything looks good there!
I’m glad the fields are visible again. Hopefully, it was just a little glitch but please let us know if it acts up again and we can look into it more!

Thanks for the screenshot! Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi @discoariet!

Could you send us a screenshot of what you are seeing as well as your site’s system status report?

If this contains any sensitive information, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Thank you!