maestroc

I got the answer via a post I made on Reddit. If you are in this situation go to Permalinks and resave them. Then go to Updates and have it reinstall WordPress. I can now install, update, etc. just fine.

There is no Smart Pad setting available under the advanced menu for the Nivo Slider (it is grayed out in the Cropping dropdown).

We want to use Nivo because the layout, arrows, circles, etc. are exactly the way we want them. The others use words or other styles that we don’t want.

Thank you for the prompt response. I was hoping that was the case but with such suspicious sounding folder names I was concerned and wanted clarification.

All of the caching was already turned off. In Helium I already had it set to Development mode but I went ahead and hit clear cache and the swirling circle icon never stops turning.

Actually, now that I look, if I click anything in Helium the circle never stops turning. If I hit About, Menu, or Outlines none of them ever completes. I’ll try to contact you on Gitter as requested.

I will provide a screencast video of it at the link below if you want to see me go through the steps.

https://www.straightarrowhosting.net/~sawstemp/gantryerror1.avi

You will be able to see the plugin list there as well if you need it. The long and short of it though is that:

1) With ALL plugins turned off everything works fine.
2) With all plugins active but Gantry 5 turned off everything works fine.
3) With ALL plugins off and ONLY Gantry 5 turned on it breaks.

Basically if Gantry 5 is active the backend is unusable right now.

I am running Gantry 5.4.2 but the Helium template is only 5.3.2. All other plugins including Timber (if that matters) are also up to date.

Never mind. I got it. I added

RewriteCond %{HTTP_HOST} ^example.com [NC]
RewriteRule ^(.*)$ https://www.example.com/$1 [L,R=301,NC]

to the htaccess and reloaded the page. Now the icon is showing up properly. Thank you for guiding me in the right direction.

I’m not seeing anything in the htaccess that would redirect anything so far as I know. This is what is in there now:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

There is nothing there that should affect it right? Any other ideas of what might be the cause? If not, is there a workaround to let me just use an image file of a house instead of pulling that icon from the font?

They were both set with www. at the beginning. Still are. Any idea what else I should check or try?