Mahbub Shovan

Hi @sokol07 @fawadinho,

I hope you’re both doing well. Could you please try uploading this DEV version with some asset loading improvements: https://d.pr/f/YXtppm and follow these instructions: https://d.pr/GxR2uP? After that, please check the blocks you mentioned again.

Looking forward to your feedback.
Thanks!

Hi @avadhut2013

I hope you’re doing well. We’re very sorry for the inconvenience, but we’re glad to let you know that we’ve identified the issue. We’ll be releasing a new version with all the fixes as soon as possible, so please allow us a bit more time.

I’ll keep you updated here as soon as the fix is available.

Have a great day!

Hi @frantizek

That’s great news! I’m glad to hear it’s finally working on your OnePlus 7 Pro.

Keep enjoying our plugin, and if you run into any issues, feel free to reach out in the support thread anytime—we’re always here to help.

Thank you, and have a wonderful day!

Hi @frantizek

Could you please confirm if both of our demo links are displaying correctly? You can check them here:

?  https://essential-blocks.com/demo/post-carousel/
?   https://essential-blocks.com/demo/woo-product-carousel/

I’ve tried checking from a OnePlus 7 Pro (Android 13) device, and I can assure you that it’s not an issue with the plugin. It may be related to the device itself. If you have access to the same device, please give it a try as well.

Additionally, please share your live URL so we can test it on all our Android devices.
Looking forward to your response.

Have a nice day!

Hi @frantizek

I hope you’re doing well. That seems unusual. I’ve tested this on multiple Android devices, and everything looks perfect. You can see a screencast from one of our devices here: https://d.pr/v/r5FO95.

I’ve checked both Chrome and Brave browsers. Could you please share the exact link where you’re experiencing the responsive issue? We’ll look into it and get back to you. In the meantime, could you try checking on another device if possible and clear your browser cache for that page? This might help resolve the issue.

Also, please ensure that the feature isn’t disabled under Advanced -> Responsive Control -> Hide on Mobile. – https://d.pr/i/tp0Dv4

Looking forward to your response. Have a great day!

Hi @mooer

I hope you’re doing well. Thanks for the details. I’ve reviewed everything and noticed that something isn’t working as expected. I’ve already forwarded the issue to our DEV team.

It’s great to hear you prefer using our Block, and we’ve prioritized the issue for a quick fix. Please allow us some time to resolve it. Once it’s fixed, I’ll provide an update for you to check again—no need to worry.

Thank you!

Hi @weblink @jayenashar

I hope you’re doing well. We’ve just released an update for our plugin, so please check and update yours. If you encounter any issues, feel free to let us know—we’re always here to assist you.

Please note that the issue was on WordPress’s end, and they have now resolved it. Hopefully, everything is working perfectly.

Looking forward to your response.
Have a great day!

Hi @dwisekal

I hope this message finds you well. I wanted to follow up on a previous support request that you submitted. I understand that the thread was marked as resolved due to a lack of activity, but I wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

Before opening a new request, however, I kindly request that you take a moment to read through this post. It may contain the answers to your questions or provide you with a solution to your issue. If you still require assistance after reading this post, please do not hesitate to reopen the thread or submit a new request.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Hi @dwisekal

Sorry for the inconvenience. We haven’t heard from you since our last conversation. Could you please let us know if the issue still persists? We’re ready to assist and resolve it for you.

We look forward to your response.
Thank you!

Hi @dwisekal
I hope you are doing well. Sorry for the inconvenience.
We haven’t heard from you since our last conversation.
Could you please let us know if the issue still persists? We are ready to help resolve it.

Looking forward to your response.
Thank you.

Hi @dwisekal

I hope you’re doing well. We have fixed the pattern issue you encountered a month ago with the latest update. Could you please check it out and let me know how it works for you now? If you still experience the same issue, please let me know which blocks you are using alongside the testimonial to create the pattern.

I look forward to your response. Have a great day!

Hi @dwisekal

I hope you are doing well. Sorry for my late reply. Thank you for reporting the issue. We have identified the problem with the testimonial pattern blocks. We will release a new version with the fix as soon as possible. I will inform you once the fix is available. Please allow us some time to address it.

Thanks for your patience!

Hi @nakobus

I hope you’re doing well. We’ve found the issue, and thanks for reporting it. I’ve forwarded the details to our DEV team. We are working on it and will update you shortly.

Please give us some more time to fix it. I’ll inform you of any updates soon.

Have a nice day.

Hi @pepe80

Sorry for my late reply. With the latest version, you shouldn’t encounter the issue you mentioned. Could you please check the latest version and let me know how it goes?

Waiting for your response. Have a nice day.

Hi @shdehnavi

I hope you’re doing well. We’ve found and fixed the issue. Could you please try the DEV version: https://d.pr/f/aAWpZk and let me know how it goes?

We will release a new version with the fix as soon as possible. Waiting for your response.
Have a nice day.