Mahfuzur Rahman(woo-hc)

Hi @computermobil,

Thank you for sharing the details and your findings!

The change you’re noticing regarding the coupon error being moved from a notice to inline in the coupon input was introduced in WooCommerce 9.4. I understand that this may not have been the behavior you’re used to, and I can see how it could be less noticeable for users.

There is an open issue on GitHub regarding this behavior, and you can share your feedback there: GitHub Issue #53534.

I appreciate you testing with different themes and fresh installations. If you need further assistance or have any other concerns, feel free to reach out!

Hi @marchajj,

Thank you for sharing the details of the issue! It seems the discrepancy in the shipping cost might be related to rounding differences in tax calculations. To address this, I recommend trying the ‘Round tax at subtotal level, instead of rounding per line’ option in your tax settings.

You can enable this by following these steps:

1. Go to WooCommerce > Settings > Tax.

2. Scroll to the Tax Options section.

3. Check the box for ‘Round tax at subtotal level, instead of rounding per line.’

4. Save the changes and test the checkout and order received pages again.

You can also review the WooCommerce documentation on this setting for more details:

https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#rounding

Let us know what happens. Thank you!

Hi @rittermann,

Thank you for sharing your System Status Report! It seems to be all okay!

However, kindly note that we couldn’t replicate the issue on our end, which suggests a conflict may be causing this behavior.

To troubleshoot further, please follow these steps for a plugin and theme conflict test:

1. Switch to a default theme like Storefront or Twenty Twenty-Five.

2. Deactivate all plugins except WooCommerce.

3. Check if the issue persists when accessing the WooCommerce link or the Inbox.

4. If the issue resolves, reactivate plugins one by one, testing each time, to identify the conflicting plugin.

If the issue persists, please check under WooCommerce > Status > Logs for any fatal error logs and share them with us.

Hi @quaipau,

Thanks for sharing the detailed explanation; you’re absolutely making sense! It seems the issue might be related to the ordering of your shipping zones, which affects how WooCommerce determines which zone to apply.

Here’s what I recommend:

1. Reorder Your Shipping Zones: Move the USA zone above the Worldwide zone in your shipping zones list. This ensures that the USA-specific rules, like your new “Letter” option, take priority over the global settings.

2. Verify Your Shipping Class Setup:

? Ensure the “Letter” shipping class is assigned to the two specific products under Product Data > Shipping.

? In the USA zone’s flat rate settings, define a rule for the “Letter” shipping class to make this option visible.

3. Check the Worldwide Zone Rules: If the Worldwide zone has overlapping rules that include the USA, ensure they don’t conflict with the USA zone’s settings for the two products.

Once you reorder the zones, test with one of the two products in the cart to confirm the “Letter” option appears.

Let us know how it goes!

Hi @kristingudmunds,

Thank you for updating us! We’re glad to hear that updating the plugins and theme resolved the issue.

If you run into anything else or need further assistance, please don’t hesitate to reach out. We’re always here to help.

Wishing you smooth sailing ahead with your store!

Hi @evoluzioneillimitata,

Thank you for sharing the details of what you’re experiencing. I can understand how frustrating and confusing this issue must be, especially with it reverting after all your efforts to resolve it. Let’s work together to get to the bottom of this!

Here are some steps to help us troubleshoot further:

1. Plugin and Theme Conflict Test:

? Temporarily deactivate all plugins except WooCommerce.

? Switch to a default theme like Storefront: https://woocommerce.com/products/storefront/.

? Visit the product page on mobile again to see if the issue persists.

2. System Status Report:

? Go to WooCommerce > Status > Get system report > Copy for support and share it with us.

3. Fatal Error Logs:

? Check under WooCommerce > Status > Logs for any error logs and share those as well. You can paste them here or use https://gist.github.com/ to share a link.

Looking forward to your reply!

Hi @nassong,

Thank you for providing additional details about the issue.

From what you’ve described, it seems that the tax data is syncing correctly when an order is placed in WooCommerce, but the issue arises within Lightspeed when an order status is updated. WooCommerce handles order data accurately within its system, and any changes to tax handling after syncing to Lightspeed would fall under Lightspeed’s integration behavior.

We recommend continuing to work with Lightspeed’s support team to investigate how order status updates are processed on their end. If they require confirmation about WooCommerce’s data handling or specific configurations, please let us know, and we’ll do our best to assist within the scope of WooCommerce core functionality.

Feel free to reach out if you have further questions!

Hi @mohammedmalleck,

Thank you for sharing the System Report! Could you also provide a screenshot of the order notes? That will help us better understand the situation.

Looking forward to your response!

Hi @maricamelica,

Thank you for sharing the details! I can see that you’re working on achieving a glass blur effect on your header.

The issue you’re experiencing with the side cart falling behind the blurred background appears to be related to how Elementor is handling the backdrop-filter and z-index properties, rather than an issue with the WooCommerce core plugin.

Since Elementor is managing the header’s styling and effects, I recommend reaching out to Elementor support or consulting an Elementor expert to troubleshoot this further. They can guide you on how to adjust the z-index or other properties to ensure the cart displays as expected.

Hi @pamelak,

Thanks for sharing the System Status Report. I’ve reviewed it, and everything seems to be in order. I also tested installing the ATUM Inventory Management for WooCommerce plugin on my end, and it worked without any issues.

The error you’re seeing might be caused by a conflict with another plugin. To identify this, I recommend performing a plugin conflict test:

1. Temporarily deactivate all plugins except WooCommerce.

2. Try installing and activating the ATUM plugin again.

3. If it works, reactivate the plugins one by one to find the conflicting one.

If the issue persists, I recommend reaching out to the ATUM plugin developers for further assistance, as they’ll be in the best position to investigate the issue.

Let us know how it goes!

Hi @ttoaster,

Thank you for sharing this important feedback and highlighting the upcoming EU General Product Safety Regulation (GPSR). We understand how critical it is to have better Selling Locations filtering options, such as regional groups (e.g., EU, USA, etc.) and special areas like Northern Ireland, to ensure compliance with regulations.

We recommend submitting this idea as a feature request on our dedicated platform here: https://woocommerce.com/feature-requests/woocommerce/. This will allow our team to review and consider it for future updates.

Hi @chandrasekhar2chandu,

If privacy is a concern, you can paste the report anonymously at https://gist.github.com/ and share the link here.

Looking forward to your reply!

Hi @samysalahgad ,

Thank you for your inquiry! At the moment, I’m not aware of a plugin that allows you to create size charts directly from the WooCommerce product admin. Most size chart plugins require you to create the chart separately and then assign it to products or categories.

If you need a custom solution, we highly recommend reaching out to one of the experts listed on our Customization page, who can help build a solution tailored to your needs.

Thank you!

Hi @santacruzpermaculture,

Thank you for sharing the SSR! I understand that after updating the plugin, the “Create Label” button disappeared, and you’re seeing a JavaScript error. To help us narrow down the cause, could you please perform a plugin conflict test and also switch to the Storefront theme to rule out any theme-related issues?

Here’s how you can do it:

1. Deactivate all plugins except WooCommerce and the plugin in question.

2. Switch to the Storefront theme.

3. Check if the issue persists.

4. If the issue is resolved, reactivate the plugins one by one and switch back to your theme to identify the cause.

Let us know the results. Thank you!

Hi @robert2081,

Thanks for reaching out! I understand the issue with the Cash App payment button refreshing automatically can be frustrating. To help us investigate further, could you please provide the following details?

1. A screenshot or screen recording of the issue.

2. A link to the page where this is happening.

3. Your System Status Report: Go to WooCommerce > Status > Get system report > Copy for support and share it here.

4. Any fatal error logs under WooCommerce > Status > Logs. You can copy and paste them here or share them via https://gist.github.com/.

Looking forward to your reply!