makfruit

Can you please drop me a line at makfruit@ecwid.com ? Let’s discuss this issue by email, if you don’t mind.

Roy,

Can you please provide a link to the page where I can see the issue you reported?

Hi,

Here is a general FAQ on how to change design in your Ecwid store: https://kb.ecwid.com/w/page/15853257/CSS%20Faq

In particular:
– Howto change the ‘Place order’ button: https://kb.ecwid.com/w/page/23134487/How%20to%20change%20your%20%22Place%20Order%22%20button
– How to change regular grey buttons: https://kb.ecwid.com/w/page/21304810/How%20to%20add%20fancy%20rounded%20buttons
– How to change Continue shopping buttons: https://kb.ecwid.com/w/page/67973729/How%20to%20change%20Continue%20Shopping%20buttons

To remove the ‘Powered by Ecwid’ label, please upgrade to one of our Paid plans: https://www.ecwid.com/plans-and-pricing.html

Please see also our help center with a lot of ready answers and tips: https://help.ecwid.com/

Hope that helps.

Thank you for the feedback! We appreciate it.

Hi,

1) You can include the instructions on how to pay for order into Payment method instruction that a customer will see at checkout. Screenshot: https://take.ms/KxSYy . How to do that: https://kb.ecwid.com/w/page/15853303/Payment%20options#CanIaddinstructionsornotestopaymentmethods

2) You can add a “How to pay” note to the mail notifications your store sends to a customer after order placing. More details: https://kb.ecwid.com/w/page/25104182/Mail%20Notifications

Hope that heps.

Hello,

Thanks for interesting in Ecwid.

What you described is totally possible in Ecwid. You can use one of the offline payment options for that. Here, you can find info about payment options in Ecwid:
https://kb.ecwid.com/w/page/15853303/Payment%20options

And here is about offline payment options: https://kb.ecwid.com/w/page/15853303/Payment%20options#Offlinepaymentmethods

Hope that helps.

Hello,

To provide some of your customers with a discount, you can consider using Customer groups discounts: https://kb.ecwid.com/w/page/70372088/Customer%20Groups#Discountsforcustomergroups

As to the second question, I believe you can use an offline payment option – no actual payment is supposed to take place at checkout if an offline payment option is used. This way, a customer order will be sent to a merchant while the customer is not required to submit any credit card. Please refer to this article for the details: https://kb.ecwid.com/w/page/15853303/Payment%20options#Offlinepaymentmethods

Hi,

Sure. Just open the product management page in your control panel at https://my.ecwid.com and set zero price for the product. Screenshot: https://take.ms/V4yGh .

See also: How can I offer free samples in Ecwid?

the Yoast plugin probably does this to some extent

Yoast is indeed a quite popular plugin and we make Ecwid shopping cart plugin compatible with Yoast in one of the recent updates (more details: https://www.ecwid.com/forums/showthread.php?t=25755) . So I don’t think Yoast plugin could cause such issue. To make sure, you probably should contact them on this matter – probably, they’re familiar with such .htaccess troubles and will advise.

The abnormal changes to the .thaccess file (that breaks the site) happens intermittently – either 2 x month or sometimes not for another 4 months – so it seems unlikely to be a virus?

It’s hard to say. The thing is a virus could be not only on the server your site is working on but also on your computer or on a computer of a staff member who maintenance the site for. Of course, it could be not a virus at all – I only assumed that basing on similar cases I had previously. This time, it can be some buggy plugin/WP theme/hosting settings etc.

I think it would be a good idea to contact your hosting with regards to this issue – they will hopefully be able to help. Moreover, there is chance they received similar requests from other clients so maybe there is a ready FAQ for such kind of issue.

There are a few more security settings i’d like to add, so please can you let me know if any of the following security settings (these are setting options in Better WP Security) will effect how the Ecwid plugin works?…

These security adjustments should not anyhow affect Ecwid plugin so please try to enable them and check. If something goes wrong, please let us know.

Okay, thank you for the update!

Hello,

Did my message help? Do you need any further assistance?

Hello,

Thank you for the message and sorry for the troubles you faced. Ecwid plugin doesn’t touch .htaccess file on your server because it doesn’t need that. But anyway “.htaccess” file is a crucial part of any WordPress installation, thus such issues should be treated seriously. We will be happy to help you with this. Please find the details and recommendations below.

First of all, I’d like to point out that Ecwid plugin has nothing to do with the .htaccess changes you discovered. Neither Ecwid application nor our official WordPress plugin makes any changes in .htaccess – they do not need that. In fact, Ecwid plugin doesn’t even have any functions/tools/code for such changes. And, to answer your questions directly: no, Ecwid plugin doesn’t need access to .htaccess file on your server so you may restrict it if necessary.

From our experience, such issue might be caused by one of the following parties:
– Your WordPress configuration or your theme’s specific functions
– Some kind of SEO or redirects WP plugin on your site
– A virus/malware on your site or on your computer

Do you have any third-party plugin which is responsible for redirects or SEO-friendly URLS (Clean URLs)? Also, please let me know what settings do you have on the Settings->Permalinks page (what mode is selected there)? What exact code did your .htaccess file contain when the issue appeared? What code was added to it?

With regards to the third assumption (virus/malware), it sometimes happens on the sites using popular CMS platforms that the .htaccess file is hacked by viruses to include some malicious redirects. If this is the case, there could be a malicious code either in some of the files on your server (it can be in your WordPress folder or other sites/folders on the server if any) or on your computer or even both. Have you recently noticed any malicious links/redirects on your site? Does the .htaccess file contents keep changing if you disable all plugins on your site? How does .htaccess file look now?

I’d like assure you that Ecwid and all its data including your store is safe. Ecwid itself is hosted on our servers that are totally secure, so all your customers/orders/catalog data is out of harm’s way.

Of course, if the issue you discovered is caused by a virus, it needs to be thoroughly investigated and fixed asap. You will likely need to check your computer and server using an antivirus program to locate and get rid of the infected code. This tutorial could also be helpful: https://wp.smashingmagazine.com/2012/10/09/four-malware-infections-wordpress/

We will be glad to help you so please answer the questions I posted above and provide as many details as possible so we could suggest a solution or possible workarounds.

Look forward to your reply.

Thank you very much for the review!

Hello,

Thank you for your question. We will be happy to help you.

You can find our plugin installation tutorial on this page:
https://www.ads-software.com/plugins/ecwid-shopping-cart/installation/

You will also find the general instruction on how to install plugins in WordPress in this article: https://codex.www.ads-software.com/Managing_Plugins#Installing_Plugins

With regards to the ‘admin panel’, it refers to your WordPress administration panel. See also: How do I login to my WordPress administration panel?

These forums discussion can also be of some help:
– https://codex.www.ads-software.com/Administration_Panels
– https://www.ads-software.com/support/topic/open-administration-panel?replies=12

Hi,

Please find the instruction on how to do that in our knowledge base: How to show different store categories on different WordPress pages?

Hope that helps.