maltandmardle
Forum Replies Created
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@joostvandevijver I just raised a ticket following the instructions. Hopefully we can find the route of the issue.
Tried again this morning with another new API key and I’m still receiving the same problem and error log.
No luck I’m afraid. Still getting authentication failed and the same log messages.
Is there any problem with me using a different API from when the plugin was originally working for me? I had to make a new one when I first started having issues and began troubleshooting as I didn’t log the client ID or api code.
Thanks for chasing.
I’ve been looking at the behavior of some of the sql tables. I’ve noticed that when I install the plugin and item is added to wp_zettle_queue. It has these values:
ID: 1
Hash: 327112397da7b12dede0da434e995ad8
Type: webhook-registration
Args: {}
Site ID: 1As I then go through the connection process nothing changes to this queue item. I’m not sure how your plugin works but is this an issue? Seems strange that the webhook registration doesnt leave the queue and has no args.
@joostvandevijver thank you for following up.
I’m spent more time today troubleshooting this issue. just thought I’d let you know that I’ve checked with my hosting provider who have said no connections are being blocked from their end so I can rule that out.
- This reply was modified 1 year, 11 months ago by maltandmardle.
I’ve just noticed the following error message appears on the Authentication failed page when I try to connect to the api.
Registration of the webhooks has failed, please check the Log and reach out the support.
I just tried again and have encountered the same problem.
I am on the storefront theme and deactivated and reactivated only the woocommerce and zettle plugins, no other plugins were running. I then went to the connect and created a new API key but didnt make it past step 1, encountering Authentication Failed again at step 2.
The log is showing the following lines repeating which I assume are failed connection attempts.
Violations: [] Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184 With data: [] and payload: [] 2022-11-14T12:08:08+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self 2022-11-14T12:08:10+00:00 INFO ZettleRestException: UNKNOWN Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self Violations: [] Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184 With data: [] and payload: [] 2022-11-14T12:08:10+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self 2022-11-14T12:08:22+00:00 INFO ZettleRestException: UNKNOWN Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self Violations: [] Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184 With data: [] and payload: [] 2022-11-14T12:08:22+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self 2022-11-14T12:08:22+00:00 INFO ZettleRestException: UNKNOWN Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self Violations: [] Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184 With data: [] and payload: [] 2022-11-14T12:08:22+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self 2022-11-14T12:08:28+00:00 INFO ZettleRestException: UNKNOWN Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self Violations: [] Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184 With data: [] and payload: [] 2022-11-14T12:08:28+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self 2022-11-14T12:08:31+00:00 INFO ZettleRestException: UNKNOWN Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self Violations: [] Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184 With data: [] and payload: [] 2022-11-14T12:08:31+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self 2022-11-14T12:08:34+00:00 INFO ZettleRestException: UNKNOWN Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self Violations: [] Thrown in /var/www/wp-content/plugins/zettle-pos-integration/modules/zettle-php-sdk/src/Psr18RestClient.php:184 With data: [] and payload: [] 2022-11-14T12:08:34+00:00 DEBUG Settings check failed. Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self 2022-11-14T12:08:37+00:00 INFO ZettleRestException: UNKNOWN Got status 410 when sending GET request to https://secure.izettle.com/api/resources/organizations/self
I have also just loaded a backup of the site from Sunday when the plugin was working as we updated inventory.
I found the same error is occurring. Using WP Data Access I can see an item is added to the zettle-queue to register a webhook but it is not removed or actioned.
I have copied my current woocommerce status below:
### WordPress Environment ### WordPress address (URL): https://maltandmardle.co.uk Site address (URL): https://maltandmardle.co.uk WC Version: 7.1.0 REST API Version: ? 7.1.0 WC Blocks Version: ? 8.7.5 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: ? 6.0.3 - There is a newer version of WordPress available (6.1) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: ? ### Server Environment ### Server Info: Apache PHP Version: 8.0.22 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.80.0 OpenSSL/1.1.1q SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 100 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.1.0 WC Database Prefix: wp_fwmr5vm7x0_ Total Database Size: 23.17MB Database Data Size: 18.41MB Database Index Size: 4.76MB wp_fwmr5vm7x0_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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wp_fwmr5vm7x0_yoast_indexable: Data: 0.33MB + Index: 0.27MB + Engine InnoDB wp_fwmr5vm7x0_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB wp_fwmr5vm7x0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_zettle_woocommerce_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 339 coblocks_pattern: 2 custom_css: 4 customize_changeset: 22 jetpack_migration: 2 mailpoet_page: 1 nav_menu_item: 43 page: 24 popup: 2 popup_theme: 8 post: 2 product: 43 product_variation: 3 revision: 90 seedprod: 2 shop_coupon: 5 wp_block: 4 wp_global_styles: 5 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (5) ### Child Theme Configurator: by Lilaea Media – 2.6.0 CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.5 WooCommerce: by Automattic – 7.1.0 WP Data Access: by Passionate Programmers B.V. – 5.2.8 PayPal Zettle POS: by PayPal – 1.5.4 ### Inactive Plugins (13) ### Age Gate: by Phil Baker – 3.0.9 Ajax add to cart for WooCommerce: by QuadLayers – 1.3.8 CoBlocks: by GoDaddy – 2.25.0 Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.3.5 Jetpack: by Automattic – 11.5.1 Site Kit by Google: by Google – 1.87.0 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.35 WooCommerce Blocks: by Automattic – 8.8.2 WooCommerce Payments: by Automattic – 5.0.1 WooCommerce PayPal Payments: by WooCommerce – 1.9.5 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WP Crontrol: by John Blackbourn & crontributors – 1.14.0 Yoast SEO: by Team Yoast – 19.10 ### Dropin Plugins (2) ### db-error.php: db-error.php object-cache.php: object-cache.php ### Must Use Plugins (2) ### Object Cache Pro (MU): by Rhubarb Group – 1.16.4 System Plugin: by – 4.51.1 ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: #2193 - /test-shop/ Basket: #3105 - /basket/ Checkout: #3133 - /checkout/ My account: #1155 - /my-account/ Terms and conditions: #3014 - /terms-and-conditions/ ### Theme ### Name: Storefront Child 02 Version: 4.1.2.1663255351 Author URL: https://woocommerce.com/ Child Theme: ? Parent Theme Name: Storefront Parent Theme Version: 4.1.3 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ? Next scheduled: 2022-11-07 15:16:02 +00:00 Options: ? Notes: 89 Onboarding: completed ### Action Scheduler ### Canceled: 2 Oldest: 2022-11-03 16:27:19 +0000 Newest: 2022-11-03 17:13:31 +0000 Complete: 729 Oldest: 2022-10-13 13:32:59 +0000 Newest: 2022-11-13 12:08:37 +0000 Pending: 2 Oldest: 2022-11-13 12:30:49 +0000 Newest: 2022-11-14 11:30:49 +0000 ### PayPal Zettle POS ### Onboarding state: ### Status report information ### Generated at: 2022-11-13 12:13:56 +00:00
Having spent the weekend troubleshooting I have identified the issue to being the plugin not establishing webhooks.
When reinstalling the plugin the only line in the log is the following:
2022-11-13T10:48:31+00:00 DEBUG Added 1 jobs to the queue
This is instead of the expected log from the documentation.
I have gone on to test a woocommerce webhook using RequestBin and found the webhook worked so the site isn’t suddenly blocking webhooks.
I’ve done all this with all plugins disabled expect woocommerce and zettle POS. Any ideas on what would be stopping the webhook from establishing?
Forum: Plugins
In reply to: [WooCommerce] WooCommerce Not Syncing ‘Low Stock Alert’ on ZettleHi, thanks for getting back to me!
I found that what I’m trying to achieve (the Zettle app displaying an out of stock notice when Woocommerce has a zero stock inventory) might not be possible. When I phoned the Zettle helpline they said they weren’t able to advise about plugins etc.
So as a solution I’ve set up JetPack to send push notifications to our POS tablet so front-of-house staff are aware when an online sale has been made and stock needs reserving. This way it doesn’t get sold to in-person customers before the online customer receives it.
Shame Zettle doesn’t do quite what I was after but thanks for trying to help, anyway.
Best
EmilyForum: Plugins
In reply to: [WooCommerce] WooCommerce Not Syncing ‘Low Stock Alert’ on ZettleHi Igor- thanks for replying to me!
Here’s a copy of the Status Report (I take it it won’t compromise my site’s security to send this over?)
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Remote Get: ? ### Database ### WC Database Version: 6.8.0 WC Database Prefix: wp_fwmr5vm7x0_ Total Database Size: 34.14MB Database Data Size: 29.84MB Database Index Size: 4.30MB wp_fwmr5vm7x0_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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+ Engine InnoDB wp_fwmr5vm7x0_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_fwmr5vm7x0_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_yoast_indexable: Data: 0.36MB + Index: 0.20MB + Engine InnoDB wp_fwmr5vm7x0_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB wp_fwmr5vm7x0_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_fwmr5vm7x0_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fwmr5vm7x0_zettle_woocommerce_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 342 custom_css: 2 customize_changeset: 1 mailpoet_page: 1 nav_menu_item: 9 page: 12 post: 1 product: 97 revision: 421 seedprod: 2 shop_coupon: 6 shop_order: 11 shop_order_refund: 1 wp_block: 1 wp_global_styles: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (11) ### CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.1.2 CoBlocks: by GoDaddy – 2.24.2 Jetpack: by Automattic – 11.2 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.33 WooCommerce Blocks: by Automattic – 8.3.1 Thank You Page Customizer for WooCommerce: by VillaTheme – 1.0.11 WooCommerce Payments: by Automattic – 4.5.0 (update to version 4.6.0 is available) WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce: by Automattic – 6.8.1 Yoast SEO: by Team Yoast – 19.4 PayPal Zettle POS: by PayPal – 1.5.3 ### Inactive Plugins (0) ### ### Dropin Plugins (2) ### db-error.php: db-error.php object-cache.php: APCu Object Cache ### Must Use Plugins (1) ### System Plugin: by – 4.35.0 ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? ### WC Pages ### Shop base: #1152 - /shop/ Basket: #1153 - /basket/ Checkout: #1154 - /checkout/ My account: #1155 - /my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Storefront Version: 4.1.2 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-20 18:18:04 +00:00 Options: ? Notes: 75 Onboarding: completed ### WooCommerce Payments ### Version: 4.5.0 Connected to WPCOM: Yes Blog ID: 209581664 Account ID: acct_1LVJEv2Ej92IiHq5 ### Action Scheduler ### Canceled: 7 Oldest: 2022-08-12 14:41:07 +0000 Newest: 2022-08-19 17:02:34 +0000 Complete: 574 Oldest: 2022-08-04 17:37:23 +0000 Newest: 2022-08-20 10:26:34 +0000 Pending: 2 Oldest: 2022-08-20 11:26:34 +0000 Newest: 2022-08-20 16:43:30 +0000 ### PayPal Zettle POS ### Onboarding state: onboarding-completed Price sync: yes Initial sync collision strategy: merge First import: 1:08 pm July 29 2022 Number of products syncing: 59 PayPal Zettle VAT: 0 PayPal Zettle currency: GBP PayPal Zettle country: GB PayPal Zettle language: en PayPal Zettle time zone: Europe/London PayPal Zettle contact email: [email protected] PayPal Zettle taxation mode: INCLUSIVE PayPal Zettle taxation type: VAT PayPal Zettle customer mode: LimitedCompany ### Status report information ### Generated at: 2022-08-20 10:49:25 +00:00