Manjil - ThemeGrill Support

Hello @baduscvl

Thank you for reaching us.

While investigating the site, it seems that you have not added a WP Event Manager plugin widget in the Contact Page Sidebar section. So, please add a widget in the Contact Page Sidebar section by going to Dashboard > Appearance > Widget > Contact Page Sidebar as shown in the screenshot below

https://prnt.sc/I-LQ5-iF7UMK

Note: Color Mag theme has a spearate Contact sidebar widget to display different widgets in the Contact Page.

If the issue still persists after adding a WP Event Manager plugin widget in Contact Page Sidebar then please let us know and I will be back.

Regards.

Hello,

Thank you for reaching us.

When we investigating your site, the advertisement widget is not appearing i.e. it seems that you have already removed the footer section.

Also, if you want to remove the Advertisement widget then please go to Dashboard > Appearance > Widget > Footer Sidebar One (Upper). Inside the widget area, you can remove the advertisement widget which will remove the image appearing.

For more clarification, you can check the screen recording on the below-given link:

https://www.awesomescreenshot.com/video/10504353?key=b5a1beceb4880df4b448f3339292efb0

Regards

Hello @tarasenko ,

Since we couldn’t replicate your issue on our local setup, we will need to inspect it in detail on your end. For this kindly contact us via live chat support here: https://themegrill.com/ and drop your query. We will check in detail.

Regards

Hello @cbene

Great to hear it worked for you.

If you are liking our theme then we would be delighted if you could share your thoughts about it and our support as well by dropping a review here: https://www.ads-software.com/support/theme/estore/reviews/#new-post

Your reviews will be of great help for us to make our theme and support even better. Do let me know with the review link if you decide to leave a review.

I hope I will hear from you.

Regards

Hello @cbene,

If you are willing to remove the breadcrumb then, you can add the CSS below by going to Dashboard > Appearance > Customize > Additional CSS.

.breadcrumbs {
    display: none;
}

This will remove the breadcrumb from all your pages but if you want to remove the breadcrumbs only from your homepage then please let us know.

Regards

Hello,

Could be please once verify the issue by deactivating all third-party plugins? Sometimes a third-party plugin might raise such a problem or you can also go through the below-given article and follow it accordingly.

https://docs.themegrill.com/knowledgebase/detecting-a-faulty-plugin/

Hope this helps.

If the issue still persists, please kindly let us know.

Regards

Hello,

We tried to replicate the issue in our testing environment but did not find such type of error so could you please confirm that you have verified the issue by deactivating all third-party plugins?

Also, we checked and found that you can manage the position of social icons for the mobile through the plugin that you have used so please go to Add this plugin Share button and manage the position as shown in the screenshot below.
https://prnt.sc/KCvLFSmz8Pzb

But, if you do not want to change its position and keep it as it is, in your site’s footer, you can add the CSS below by going to Dashboard > Appearance > Customize > Additional CSS.

@media (max-width: 768px){
    .footer-socket-wrapper .copyright{
    margin-bottom: 30px;
}
a#scroll-up{
    margin-bottom: 30px;
}
}

Regards

Hello,

Thank you for reaching us.

While we inspecting your site, we couldn’t find the similar issue which you have mentioned in the ticket above.

Also, while checking on our local/testing environment, we didn’t find the border around the image and captions.

It would be better if you can provide us with some screenshots or screen recordings mentioning the area of the issue so that we can check and provide you with an appropriate solution.

Kindly provide us with some details and we will be back.

Regards

Hello @wellshot

We will definitely fix the issue and soon release an update with a fix for it.

Also, for a temporary solution, you can simply change any option as per your requirement under Choose the required option as shown in the screenshot below and publish it. After that, a logo will be displayed.

https://www.awesomescreenshot.com/image/31242360?key=94258a23ed412699213c1b9c412405cb

Regards

Hey @wellshot

We tested the theme on our setup and found out that there is an issue with the theme. We will work on this and soon release an update with a fix for it, You can keep checking the changelog to know about the update here: https://themegrill.com/changelogs/estore-changelog/

Also, for a temporary solution, you can simply change any option as per your requirement under Choose the required option as shown in the screenshot below and publish it. After that, a logo will be displayed.

https://www.awesomescreenshot.com/image/31242360?key=94258a23ed412699213c1b9c412405cb

Hope this helps.

Hello,

Thank you for reaching us.

We tried to replicate the issue in our testing environment but did not find any. Could you please once verify the issue by deactivating all third-party plugins?

You can also use the Health Check plugin to detect if there are any issues with the plugins.

To use the Health Check plugin, please download it through the given below link:

https://www.ads-software.com/plugins/health-check/

May I also request you to provide me with your website URL? We will investigate the issue further and get back to you accordingly.

Regards

• This reply was modified 2 years, 3 months ago by Manjil - ThemeGrill Support.
• This reply was modified 2 years, 3 months ago by Manjil - ThemeGrill Support.
• This reply was modified 2 years, 3 months ago by Manjil - ThemeGrill Support.
• This reply was modified 2 years, 3 months ago by Manjil - ThemeGrill Support.

Hello,

Thank you for reaching us.

We have tried to replicate the issue in our testing environment, but we are unable to replicate the problem, so could you please provide us with a screenshot or screen record of where you are facing the issue?

Also, please provide us with your website URL. We will investigate the issue further and get back to you accordingly.

Regards.