marcelabenuskova

Hi Adam,
I have followed your steps and it worked.
Thank you again for you help and advice!!!

I don’t know if this info helps you to find out what causing the issue but I have started to use Forminator in March 2021, so also the form I sent you (exported file) was created around that time, the first testing submission is from March 3 2021 and since, I have installed every update available.

Thanks.
Kind regards,
Marcela

Hi Adam,
Thank you very much for the information. I will try it step by step like you suggest and then I’ll give you the feed back.
In the meantime I have created some new forms (to replace the old ones) , all of the new ones work fine.
But still have a couple that do not work, so I will try the suggested changes on those.
Thanks!
Marcela

Hi Adam,
Yes, that is right.
I have tried removing reCaptcha from the form and re-adding but it did not help. I can see the captcha badge when editing in WP in Preview, but then when published, it just “disapears” from the form when viewed on the web site. We were actually notified about the problem by our clients who could not fill the form corretly.

Here is the link to the export file from the form that is not working correctly https://drive.google.com/file/d/1z8LdR9POannlQUFlW6JV2PCc0iRqMG1t/view?usp=sharing

The form can be viewed here: https://www.rys.sk/podpora/test-page/

And yes, the new form works fine e.g. here is the one I’ve done today with same Forminator version and no changes made in any of the other plugings or the WP theme: https://www.rys.sk/podpora/kontaktny-formular/

Thank you again very much for your help!
Kind regards,
Marcela

Hi Adam,
Thank you for the reply. I do not use any JS optimization plugin, tool… I will yet check about the jQuery Library but I do not see any accesable settings for this option in WP or plugins.

This captcha problem occures only with forms created before the last update to version 1.19.0.
Today I have created new form and it works fine (so far no problems with captcha), please see https://www.rys.sk/podpora/kontaktny-formular/

So it is a little confusing why it is happening with older forms and the new ones run ok.

We have this captcha problem on two different sites with different themes.

Thank you.
Marcela

Hi Patrick,
We experience the same problem with captcha on this site as well:
https://ryscloud.sk/index.php/objednavka-cloudovych-sluzieb/
The captcha is included in the form but when viewed the batch is not visible and after filling the form it gives Captcha error. Before the last update with 1.19.0 it worked correctly.
Thanks.
Marcela

Hi Patric,
Please see this page
https://www.rys.sk/podpora/test-page/
The captcha badge is included in this form (inline) , but when loaded in the browser, no badge is visible and the form cant be Sent, gives captcha error. Thanks!
Marcela