marco1995

Any feedback here?
I’ve been now able to use your contact form for the first time.
It’s impossible to solve our issues if support is inconsistent

Here it is, spinning for over ten minutes

Testing your contact form now (and tested several times in the last week) is not working. The form loading icon continues to spin endlessly without ever completing the submission. We’ve tested on several browsers and nothing changes.

We’ve also wrote two emails at your support e-mail but no one answers. Last chance was to contact the support on the wp forum.

Since that, can i have assistance about the topic described on my post?
“Problems tracking WooCommerce purchases in Analytics”

Hi,
obviously this option was yet left unchecked.

I wrote on site’s chat.
However, since it is a common problem for many people reading the forum, I think it is important for you to also respond publicly on how to solve the problem.

Thanks

There is really no assistance on this Plugin?

Any support?
We were considering going Pro on next month but if we don’t solve this problem (and more important, we don’t receive any answer by the Support) it will be impossible.

Hi @jellejacob
if i may ask, what theme where you using while facing this issue?

Thanks, Marco

Hi Janilyn,
as said before i had to deactivate the plugin beacause we were loosing several orders that involved bundles. So at this time we don’t have public link of bundle.

I activated the plugin for a minute to take all the screenshot needed.

General settings
https://ibb.co/YLG8zCR
https://ibb.co/rpm7rsk
https://ibb.co/6FKNbfM

Specific Product settings
https://ibb.co/jybVnrm

I read the same problem in other sites here in WP support forum.
There is something i can change on my plugin settings to solve the problem?

Hi there, with COD orders we tried yet, but this error appear randomly and not in all orders.. so we cannot be shure about the payment method connected to this error.

We yet tried every suggestion, from plugin deactivation to theme change, but nothing seems work.

You don’t have any suggestion from the system report? any way to solve this error or possible cause?

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Next scheduled: 2023-05-16 14:22:22 +02:00 Options: ? Notes: 147 Onboarding: completed ### Action Scheduler ### Completato: 50 Oldest: 2023-04-15 18:51:33 +0200 Newest: 2023-05-16 09:25:26 +0200 Operazione non riuscita: 1 Oldest: 2023-05-15 09:24:43 +0200 Newest: 2023-05-15 09:24:43 +0200 In attesa: 6 Oldest: 2023-05-17 09:25:26 +0200 Newest: 2023-05-19 14:26:33 +0200 ### Status report information ### Generated at: 2023-05-16 11:28:51 +02:00

Hy Roxy and thanks for your answer.

About this “theme or template changes/customizations or custom code being added to the site?”, we didn‘t made any change on theme, template or code.

• Does this happen with all products or only specific products?
  No, it happens only on some products
• If the latter, are there any similarities with the orders that experience this issue?
  No, it seems to appear in several orders without a pattern
• Does this happen when all payment methods/gateways are used or only specific payment methods/gateways?
  We have only one possible Payment Method, with Card.

Something strange i noticed is that on the products report appears some details unrelated to the order in question as:
https://ibb.co/6D6Zr55

———–

Thanks for your answer
“Use Product Loop Hook” is yet active on my site.

Other settings:
Use Woocommerce Shop Hook (JetWooBuilder Support) OFF
Use jQuery Positioning ON
Use Product Title Hook OFF

• This reply was modified 1 year, 8 months ago by marco1995.