Margaret S. woo-hc

Hi @suportesacchi

I’ve a problem where the checkout page keeps loading infinitely with a spinner and after a few minutes it returns the gateway error. The purchase is made but this page keep stuck.

This is a problem noticed frequently and we have a troubleshooting guide dedicated to this. Can you please try the steps explained in this guide and see if the issue resolves? https://woocommerce.com/document/endless-loadingspinner-on-the-checkout-page/

If the problem persists, then in your response please include a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Hi @refrivan

I can understand that you are reluctant about changing the theme and updating plugins as there may be compatibility issue which may make the site crash!

I agree with you but at the same time it is essential to run the test because otherwise it won’t be possible to detect the root of the problem.

Therefore, what you can do is to create a duplicate/staging site for testing purpose. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin. That way your main site will remain unaffected, and you can do any kind of testing on the staging site without any worries.

Please let us know how it goes – we’ll be glad to help further.

On another note, not keeping all the site software updated is generally not a very good idea since it could cause all sorts of functionality issues. So you may want to take care of that once the problem at hand is solved.

Hi @encajados

I’m using this plugin but it has problems with the performance. Page speed test with and without it are very different. It loads some heavy js and slows everything.

I understand that your site is running pretty slow. Can you please try the steps from our documentation on how to troubleshoot a slow site:
https://woocommerce.com/document/troubleshooting-a-slow-site/

May I know if the problem with the page being slow no longer remains if you disable this plugin temporarily? Have you tested that out?

In order to check your configuration and assist you further, please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hi @fabianolee

I’m having a translation issue when using the checkout shortcode. The translation is ok at loco translate plugin, but on the website the text remains in English

I understand that the string “If you have shopped with us before, please enter your details below. If you are new customer, please proceed to te Billing section.” is showing translated at Loco Translate, but the translated version is not rendering on the site.

1. Can you please share a link to the page in question so we can take a look?

2. In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Hi @rokaklih

Thanks for sharing the System Status Report.

PHP Version: 7.3.33

As per our server recommendations, WooCommerce requires PHP 7.4 and above to run smoothly. To update the PHP version please refer to:
https://woocommerce.com/document/update-php-wordpress/#section-10

Secondly, your Hello Elementor Child theme overrides many WooCommerce templates and some overrides are outdated. Please refer to our documentation on how to update outdated templates: https://woocommerce.com/document/fix-outdated-templates-woocommerce/

Can you please let us know if the problem persists even after making these corrections?

Hi @formaead754

I understand that when you are updating PHP from v7.4 to v8.1, you are getting a critical error on the site, and this is happening when WooCommerce is activated.

WooCommerce is compatible with PHP 8.1. We recommend that you first disable all plugins except WooCommerce, switch to a default theme such as Storefront, and then update PHP. The it shouldn’t be giving errors.

Once this is done, then activate the remaining plugins and the theme one by one.

You can create a duplicate/staging site to test this. Many hosting providers offer site staging facilities, but if you don’t have such a feature, you can create one with the WP Staging plugin.

Hi @themonoline

The problem was that my transparent header setting in the product settings under woocommerce was enabled. Just had to switch it to customizer setting to make it look normal again.

Great! Good to know the problem could be identified and is now resolved!

If you found our support helpful, we’d love if you could leave us a review:
https://www.ads-software.com/support/plugin/woocommerce/reviews/

Thanks

Hi @julianrg2

I understand that the coupons are not working as expected in case of credit purchase as some custom coding is in use which may need to be re-adjusted.

Kindly be informed that support for custom coding is beyond the scope of support we are able to provide in this forum. This particular forum is for questions that are related to the WooCommerce core features.

For help with custom code we recommend the WooCommerce Developer Resources Portal.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

Lastly, for direct assistance with code customizations, we recommend consulting with the WooCommerce Customizations Partners. https://woocommerce.com/customizations/

Nevertheless, I’m going to leave this thread open for a bit to see if anyone is able to chime in to help you out here.

Hi @toolbeltscharlie

I created a “Buy Item A and Get Item B 1/2 Off” coupon. The coupon should discount a fixed amount (1/2 of Item B price) when BOTH items A and B are in the cart. So I input both A and B in the “Products” field under “Restrictions” tab. But the coupon only validates against one OR the other, not BOTH! Is it really supposed to be an OR clause in play here or should it be AND, which is what the documentation appears to indicate?

To be able to correctly answer your question I need to know whether you are using a particular plugin for the coupons, or the inbuilt coupon feature in WooCommerce core?

You can also share a copy of your site’s System Status so we can check which plugin is in use. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

We’ll look forward to your response and will be happy to assist further.

Hi @mlonghelt

I understand that you want to hide the option of shipping to a different address when Local Pickup is selected.

The snippet shared on this article should help you accomplish that: https://www.businessbloomer.com/woocommerce-hide-shipping-local-pickup-selected/

We recommend using a plugin like Code Snippets to add the snippet to your site safely.

Hi @joylove31

I understand that you are looking for a Desktop Accounting Software (non-cloud-based) as opposed to a Cloud based one.

I looked around but could not find such an option, but you can explore further here.

You may want to check out the accounting software collection in the WooCommerce marketplace: https://woocommerce.com/product-category/woocommerce-extensions/operations/accounting-extensions/

For any questions related to these plugins, you can create a ticket here. You’d need to log into your WooCommerce account before you can access that page, or create an account if you do not have one. From there, click on the tab “I have a question about a specific extension or theme I’d like to purchase.”

Just so you know, in the WooCommerce.com marketplace we offer a 30-day refund policy so you can test any extension and make sure it works for you.

Hi @mamunur105

Thanks for sharing the screenshot. I understand that you want to change the order of the attributes.

If your default sort order is already set to Custom ordering then you may need to check the order on the product attribute page. Please visit this thread where it has been explained in detail how to go about it: https://www.ads-software.com/support/topic/aattribute-option-custom-order-question/

Do let us know if further help is required.

Hi @wpshushu

that is a use case WooCommerce currently does not support. I wonder why the product editor allows variation sorting by drag-n-drop without applying this ordering to the frontend

If you’d like to propose the feature you are looking for to be included in the upcoming versions of the core WooCommerce plugin, you can share the idea here for our developers to review: https://github.com/woocommerce/woocommerce/blob/trunk/.github/CONTRIBUTING.md#feature-requests-

Hi @clickingclients

I understand that you need help with programmatically extracting details from an order into an array.

Kindly be informed that support for custom coding is beyond the scope of support we are able to provide in this forum. This particular forum is for questions that are related to the WooCommerce core features.

For help with custom coding we recommend the WooCommerce Developer Resources Portal.

You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

Lastly, for direct assistance with code customizations, we recommend consulting with the WooCommerce Customizations Partners. https://woocommerce.com/customizations/

Nevertheless, this thread is open for a bit to see if anyone is able to chime in to help you out here.

Hi @socialtap

Thanks for sharing the screenshot to demonstrate the issue.

This fixed the issue

Do you mean you have already solved the problem with this code?

If not, please share your site URL and the site’s System Status so we can take a look.

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.