Maria T

Hello @ssmeredith,

Thank you for that – we got the link and we’re already replied to your support ticket.

Kindly check so we can now continue our conversation there.

Cheers

??

Hello @bhattashu86,

We apologize for the inconvenience.

We checked your page and see what you mean.

To fix that, you can add the following CSS code to your site.

.pum-theme-14258 .pum-content + .pum-close, .pum-theme-lightbox .pum-content + .pum-close {
    padding: 0px !important;
}

You can add custom CSS to your WordPress site by going to Appearance > Customize > Additional CSS from your WordPress admin area.

Once you’ve added the CSS code it should display like this now: https://share.getcloudapp.com/yAuQPw5J

Learn other ways to add CSS in our Getting Started with Custom CSS guide.

Make sure you save your CSS changes and flush your WordPress caches.

Then, reload the page that’s having the issue.

If you have any other questions, let us know.

Thank you & have a great day!

??

Hi @tobifjellner – Oh right. Apologies and that is well noted. Thank you for the reminder! Cheers

Hi @webprom,

Thanks for writing in to us!

If I understand it correctly, are you trying to allow 2 or more popups to display at the same time?

If yes, then you can enable that under Popup Settings > Advanced

See: https://share.getcloudapp.com/eDu72BBN

Important Note:
By default, Popup Maker is designed to display only one popup on the screen at a time. When selected, this feature allows two or more popups to display together. Default: unchecked (off).

Hope this helps.

If you have any other questions, let us know.

Thank you & have a great day!

Hi @aba212,

Thanks for writing in to us!

We checked your site using an actual mobile device (an iPhone 13 pro max) and I see the ‘popup-popmake-1200’.

Seems like the popup is displaying properly for me. See screencast: https://share.getcloudapp.com/NQujRrqv

We think you might try checking on your mobile’s private mode browser.

Let us know how that goes.

Thank you & have a great day!

• This reply was modified 2 years, 3 months ago by tobifjellner (Tor-Bjorn “Tobi” Fjellner).
• This reply was modified 2 years, 3 months ago by tobifjellner (Tor-Bjorn “Tobi” Fjellner). Reason: Removed unnecessary site link

Hello @webcart – thanks for sending us more details.

If you are experiencing page speed issues, then the main reason is that you did not set any targeting conditions to the popup.

?To resolve this type of issue, targeting rule is the possible solution.

You will need to set the Targeting Condition to Pages: Selected and select a specific page where you want the popup to be triggered.
?
?See demo screencast: https://share.getcloudapp.com/2NumXG61

You can also check this guide for more details: Standard Targeting Conditions

We hope this helps.

If you have any other questions, let us know.

Cheers

Hello @palomar83,

Thanks for sending us more details.

We hope it goes well for you.

In case you need further assistance and for security, kindly open a ticket in our support website portal.

Here’s how to:
1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

Thank you & have a great day!

??

Hello @kylie12,

Thanks for writing in to us!

If I understand your query correctly, you want to randomly display/show the three popup on your website. Is that right?

Well, you will need to use this custom code from the link below if you want to randomly display your popups.

Here’s an example of custom code that you can tweak and try to make work for you.

https://gist.github.com/marklchaves/0cf4aafba48e06e50f0de5d53e7f6d2b

Be sure you (or your dev) are comfortable with JavaScript/jQuery and understand the caveats when using custom code. See below.

https://docs.wppopupmaker.com/article/84-getting-started-with-custom-js#basic-troubleshooting

In case you want the popups to display on specific date & time then you can check this premium extension plugin: Popup Scheduling Extension plugin

For more detailed instruction on how to use it: Scheduling — Plugin Introduction & Option Settings

You can also use the Scheduling – Office Hours schedule type to indicate which day the popup will show. It will always show for the said day. Here’s an example:

https://share.getcloudapp.com/KoujD1Xl

Lastly, please make sure to remove the cookies on the popup settings – trigger so that the popup will always show on the selected day for the user.

Please see: https://share.getcloudapp.com/wbuXyQ4n

You can try that and hope it helps.

Give us a yell back if you have any questions or get stuck anywhere. We’ll do our best to help.

Cheers!

??

Hi @webmark487,

That’s awesome! We’re happy to help.

Hey if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Have a great day!

??

Hello @hohotototo,

Sorry to hear that you are experiencing this issue.

I checked the page using an actual iPhone device and seems I wasn’t able to replicate the issue.

See screencast: https://share.getcloudapp.com/z8umelzG

You will see in my video that it didn’t jump to the top part of the popup when I click on different field.

We think you might need to clear your mobile’s caches and test on a private mode browser.

Let us know how that goes.

Thanks & have a great day!

Hey @rainer-r,

That’s awesome!

Happy to hear that it worked for you.

Hey if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Have a great day!

??

Hey @gcarnegie,

Awesome! Thank you for letting us know & you are most welcome.

Hey if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Thank you & have a nice day! ??

Hello @gcarnegie,

Sorry to hear that you are experiencing this issue.

We checked the site and see what you mean.

Since the theme is overriding the font styling then you can add this custom CSS to your WordPress site by going to Appearance > Customize > Additional CSS from your WordPress admin area to be able to change the font color inside the popup.

.pum-content.popmake-content p {
    color: #2596be !important;
}

You can replace the ‘#2596be’ with your own hex code color.

Learn other ways to add CSS in our Getting Started with Custom CSS guide.

Make sure you save your CSS changes and flush your WordPress caches.

Then, reload the site using a browser with no extensions to check the changes.

If you have any questions, let us know.

Have a great day!

Cheers

Hi @satyabala1122,

Thanks for reaching out!

We viewed the page and confirmed the issue.

You can add this custom CSS to your WordPress site by going to Appearance > Customize > Additional CSS from your WordPress admin area to be able to remove that bottom scrollbar.

div#mk-boxed-layout {
    overflow-x: hidden;
}

Learn other ways to add CSS in our Getting Started with Custom CSS guide.

Make sure you save your CSS changes and flush your WordPress caches.

Then, reload the page that’s having the issue.

If you have any questions, let us know.

Have a great day!

Cheers

Hi @tsikinsasha,

Thanks for writing in to us and for the detailed explanation.

I checked your website and I can confirm the issues.

1) You can use your existing block builder editor, but you can still use the standard popup editor/classic editor. It will be much easier to create/edit popups, as well.

2) If you are using a third-party editor then we would suggest use the popup’s CSS class and add it as the button element’s class, or add a # to the beginning and use it as a link.

3) By default, this shouldn’t be happening. Please could you check this guide to see if this will help?: https://docs.wppopupmaker.com/article/278-why-is-my-popup-not-scrolling-properly-background-scrolling This will give you a set of possible solutions to try when the page scrolls but the popup does not.

4) When I rechecked the site, seems I wasn’t able to reproduce the scrolling being stuck. Can you send us a screen capture of it?

5) Have you tried to disable the popup’s overlay? Go to Popup Settings > Display > Advanced, tick the Disable Overlay box option. Screen recording: https://share.getcloudapp.com/7Ku6d8Gw

After that, retest using incognito mode browser to see if the issue will still persists.

Let us know how it goes and if you have any other questions.

Thank you & have a great day! ??