Maria T

Hello @gresio64,

You’re very welcome.

Thanks for letting us know and we’re glad to hear that it works for you now! ??

Hey, if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Have a great day!

Cheers ??

Hi @frykky,

Awesome! We’re glad to hear that.

By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word. Thank you! https://www.ads-software.com/support/plugin/popup-maker/reviews/

Have a great day!

??

Hello @spaciousmind,

Thanks for writing in and we are sorry for the inconvenience this has caused.

According to our developer, we’ll still need to check if it’s possible to bypass Ghostery. If it is, we can try to add Ghostery support into the core plugin code.

We’ll keep you posted.

In the meantime, you can try using custom code to detect if Ghostery is blocking a specific Popup Maker URL. That code can display a message to your visitors that use Ghostery.

Here’s a demo of what that would look like.

https://share.wppopupmaker.com/p9u6pp4m

There’s a link to the sample code in the video’s description.

We hope that helps.

Let us know if you need anything else.

Have a great day! ??

Cheers

Hi Akash,

Sorry for this inconvenience but thank you for letting us know.

If you have decided to switched to other plugins, we totally understand.

We hope everything goes well for you.

We wish you the best of luck.

Have a great weekend! ??

Cheers

Hello @frykky,

Thanks for writing in to us!

Looking at your issue, there might be a CSS conflict on that page that causes the page to freeze.

To override the conflict, add the following CSS code to your site.

.pum-overlay.pum-active, .pum-overlay.pum-active .popmake.active 
  {     
    display: block !important;  
  }

You can add custom CSS to your WordPress site by going to Appearance > Customize > Additional CSS from your WordPress admin area.

Learn other ways to add CSS in our Getting Started with Custom CSS guide.

Make sure you save your CSS changes and flush your WordPress caches.

Then, reload the page that’s having the issue.

If it’s still not working, try adding this line of CSS under the display: block !important; line.

opacity: 1 !important; /* Add this line if needed. */

You can view the full source code on GitHub. And for more details: https://docs.wppopupmaker.com/article/544-your-popup-is-not-displaying-on-your-homepage

If it didn’t help, could you share to us the link page where we can check the issue? For security, could you please send it to us through our support website?

Here’s how to:

1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

We look forward to hear from you.

Cheers!

Hi there @canelodigital,

That’s awesome! We’re glad to hear that and on behalf of Mark, you are most welcome! ??

Hey if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Cheers!

??

Hi there @robnguyen,

Thanks for reaching out and sorry to hear that you are experiencing this issue.

We cannot reproduce the issue and weren’t able to inspect the code because the page is behind a coming soon.

You can do a quick check to make sure your jQuery loads after the popups (priority 500+). See below.
https://docs.wppopupmaker.com/article/84-getting-started-with-custom-js#using-the-wp-footer-hook

If it didn’t help and for security purposes, could you please submit a ticket through our support website and give us a temporary admin access to see what’s going on?

Here’s how to:

1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

Looking forward to hear from you.

Thank you!

Cheers

Hi Svetoslav,

Thanks for reaching out Popup Maker!

Could you please follow the second step from this documentation link to get a copy of your site’s error log and kindly send it back to us for further checking?

Check this link to proceed: https://docs.wppopupmaker.com/article/521-debugging-filesystem-errors

Looking forward to hear from you.

Thank you!

Hello Akash,

Thanks for writing in and sorry to hear that you are having this issue.

Can you please describe the issue you’re seeing?

It would be super helpful to include the following:

1) Write out each specific step you take to see the issue.

2) Copy/paste any error messages (PHP logs, page errors, or dev tools console logs) you see.

3) Attach or post screen captures of the issue (including error messages).

4) Explain what you expect to see or happen that’s not happening

5) Let us know what you’ve already done to try to fix the issue.

Also, please make sure that your Popup Maker plugin and your WordPress are updated to their latest versions.

Looking forward to hearing from you.

Have a great day!

Hello @gresio64,

Sorry for the inconvenience and for the delays.

Could you please clarify if you are trying to launch an auto delay popup once someone accepts the cookie notice?

Also, could you let us know which cookie consent plugin are you currently using as there are plugins that already support our Popup Maker plugin.

Looking forward to your reply.

Have a great day!

Hello David,

On behalf of Mark, you are most welcome! ??

Hey if you have a moment, could you please rate the plugin?

We’d appreciate sharing your experience with everyone.

Have a great day! ??

Hello @monant,

Sorry to hear that you are experiencing this issue.

You may want to consider updating your WordPress and please make sure that you are using the latest version of our Popup Maker plugin as well. Note that we need to eliminate this as a potential cause of your issue.

Also, you can check out this troubleshooting guide as this might help: Test if a Plugin or Theme Interferes with Popup Maker

On a side note, could you share us a screen capture of what you are seeing?

For security, could you please send it to us through our support website?

Here’s how to:
1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

Looking forward to hear from you.

Have a great day!

Hello David,

Thank you for writing in to us!

I checked your site and yes I see what you mean.

If you’re using our Videos Extension, then with 1 click, you can have your video pause or stop when you close the popup. Here’s where to find that setting.

https://share.wppopupmaker.com/lluEb08P

Learn more about the extension here: https://wppopupmaker.com/extensions/videos/

If you’re using our free plugin, we’ve got an excellent guide that gives you custom code examples for stopping a video when you close a popup.

https://docs.wppopupmaker.com/article/88-stop-video-when-the-popup-closes

If the issue still persists, can you try the following for us?

• Clear out any browser, WordPress, server, database, and CDN caches you have.

Learn more about what to do if you don’t see your changes.

https://www.ads-software.com/support/article/i-make-changes-and-nothing-happens/

Let us know how that goes.

Thank you & have a great day!

Hi @truxton – no worries about that.

We appreciate you for letting us know.

Thank you & have a great day!

Hello Adrian,

Thanks for writing in to us!

?We’ve developed a ‘How To’ article that describes a strategy on how to display popups on multi-language sites.

Please, check out this documentation guide on how to Display a Popup on a Multiple Language Site

You can also check out our Advanced Targeting Conditions extension plugin to provide you more capacity to accomplish what you want.

If you have questions, let us know.
?
?Have a great day! ??