Marija

Hi @ricchiralt ,

Just wanted to follow up and check if you were able to check/assign the necessary assets and reconnect to the plugin?

Please let us know if you are able to connect and sync the products, or share a screenshot of the error and when/where you are seeing it if the issue is persisting.

Kind regards,
Marija

Hi Darren,

We just wanted to follow up and check if you were able to locate the Users setting and assign the assets to your profile?

Kind regards,
Marija

Hi @jsho33 ,

We just wanted to follow up and check if you are still having issues with the plugin? If so, please share any screenshots of where the attributes are being updated from that is not your website.

Kind regards,
Marija

Hi @jpwahlgren ,

We just wanted to follow up and check if you are still having issues with the plugin? If so, please share your site’s?system status report?using?PrivateBin so we can troubleshoot the issue.

Kind regards,
Marija

Hi @marce8585 ,

Have you had a chance to look into the assets access, and remove the integration from the previous page as Marko mentioned?

Please let us know if you are able to connect to the plugin after following those steps.

Kind regards,
Marija

Hi, thank you for reaching out.

Can you to review the mod_security/apache logs to see if the firewall/security settings are too strict or if there is an error related to the final step?

Also, please share the following:

• Your site’s?system status report?using?PrivateBin
• A screenshot of the error and the URL on which it occurs

Kind regards,
Marija

Hello!

We know that the logs filling up like that is not convenient. The dev team is aware of this issue, and it will be fixed in one of the upcoming releases, hopefully within the next few weeks.

Kind regards,
Marija

Hi @grandgap

Since we haven’t heard back from you in a while, we will marking this issue as resolved.
Please feel free to reach back out, should you have any further issues with the plugin.

Kind regards,
Marija

Hello Maike,

Since we haven’t heard back from you in a while, we will marking this issue as resolved.
Please feel free to reach back out, should you have any further issues with the plugin.

Kind regards,
Marija

Hello, and thank you for reaching out.

Can you please share your site’s?system status report?using?PrivateBin, to help us troubleshoot the issue?

Kind regards,
Marija

Hi @ricchiralt , thank you for reaching out.

It seems like there’s an issue with the permissions on the Business Suite.

In order to confirm that you have access to the assets, please complete the following steps:

• Navigate to the Facebook Business Settings – Pages area
• Select the Page in question, go to the People tab
• Check if your name is listed and if you have full control of the page
• Check asset access under Commerce Manager > Settings > Permissions

After ensuring that you have the required access, please re-connect to the plugin and resync the products.

If the issue persists please send us a screenshot of the error and when/where you are seeing it.

Kind regards,
Marija

Hello @jsho33 , and thank you for sharing?the message.

Can you see where the attributes are being updated from (aside from your site)? It would be great if you could send us some screenshots as well.

Kind regards,
Marija

Hi @majorsaltogain ,

The Facebook for WooCommerce plugin allows you to integrate the Pixel to your site, as well as sync the products from your site to your page, and create product sets.

The only feature that isn’t available is the Test Events tool, but you can still test events from the Business Manager.

Kind regards,
Marija

Hi Darren,

From this page, go to the “Setting” tab, and you will see the options from the screenshot I shared.

Kind regards,
Marija

Hello, 

We have responded in the thread on the Support Forum.

Please reach out to Meta support directly, so that they can assist you with the status of your account.

Once the account is sorted, please let us know if you have any trouble setting up the plugin.

Kind regards,
Marija