Marija

Hi @chiragfa ,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach back out if you have any issues using the plugin.

Kind regards,
Marija

Hi @soulbutton ,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach back out if you have any issues using the plugin.

Kind regards,
Marija

Hi,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach back out if you have any issues using the plugin.

Kind regards,
Marija

Hi,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach back out if you have any issues using the plugin.

Kind regards,
Marija

Hi,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach back out if you have any issues using the plugin.

Kind regards,
Marija

Hi,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach back out if you have any issues using the plugin.

Kind regards,
Marija

Hi,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach back out if you have any issues using the plugin.

Kind regards,
Marija

Hello,

We just wanted to follow up and check if you are still having issues with the plugin?

If so, please share the?system status report.

Kind regards,
Marija

Hello and thank you for reaching out.

This plugin is primarily aimed at?enabling users to easily run dynamic ads, and requires the checkout to happen on the website for US sites.

As the FBE support team mentioned, the only course of action would be to integrate the catalog using a different plugin.

Sorry for any inconvenience this might have caused.

Kind regards,
Marija

Hello,

The update is still in development, we will follow up as soon as the fix is available.

Thank you for your patience, and we apologize for any inconvenience.

Kind regards,

Hello, and thank you for reaching out.

Could you describe the setup you will be using for the CAPI a bit more?

You can also find more info about using and disabling the CAPI here, including how to uninstall the Conversions API Gateway.

Kind regards,
Marija

Hi @campervancamper ,

As @arc0s mentioned, if you have any other plugins (or snippets) that are modifying the default cart/checkout behaviour they could be causing the Conversions API issue.

Could you try disabling them and then re-testing the site?

Kind regards,
Marija

Hello @adambeverett ,

Can you have the developers disable the caching plugin, so that you can test the events yourself using the Meta Pixel Helper Chrome extension? This way you should be able to see if and why the events are failing without having to keep the plugin off for a longer period of time.

Looking forward to hearing back from you,
Marija

Hi,

Sorry to hear you are having issues with the plugin.

Do you mind sharing more info so that we can try to assist you:

• Please send the system report, as well as an image of the error and where it appears.

Okay now I see it has something to do with the plugin not being compatible with Facebook anymore. I hope you guys fix that.

• The plugin is compatible with the app itself, were you referring Facebook checkout?

Great to hear you were able to get the checkout working!

Can you try disabling Funnel Kit altogether and then trying to connect to Facebook?

Kind regards,
Marija