Marija

Hi Dan,

Thanks again for your notes, and please feel free to open issues in the repo.

I will be closing this thread, but feel free to post again if there’s anything we can help with.

Kind regards,
Marija

Hi,

We are sorry to hear that you are having trouble with the plugin.

Can you open a thread here in the forums explaining the issue so that we can look into the problem?

Kind regards,
Marija

Hi Tammy,

Since there hasn’t been any activity here, we will be closing the thread.

You are welcome to open a new thread if you have any further issues.

Kind regards,
Marija

Hello,

We are sorry you are having issues with the plugin.

Could you please share the?system status report, to help us investigate this issue?

Kind regards,
Marija

Hello,

We are sorry you are having issues with the plugin. Could you please share the?system status report, to help us investigate the issue?

Kind regards,
Marija

Hello, and than you for reaching out.

If you are experiencing an issue with the catalog match rate, please check the following documentation: https://www.facebook.com/business/help/644889989181423?id=725943027795860

Also, does your site require you to use two pixel plugins? If so, what is each of them used for?

Please let us know if you are able to fix the issue.

Kind regards,
Marija

Hello,

Thank you for sharing the log message. We are aware of this issue, and have shared it with our developer team. We will get back to you as soon as we have an update.

Kind regards,
Marija

Hello,

Thank you for sharing the system report. We are testing to recreate the issue and will let you know as soon as we have an update.

Kind regards,
Marija

Hello,

Thank you for reporting the issue, we have forwarded it to the dev team. As a temporary workaround you could try performing/applying the action (setting sale price for example) twice, without refreshing the page – this has worked in our tests.

Please let us know if this works for you.

Kind regards,
Marija

Hello,

We are sorry to hear you are having issues with the plugin. Do you mind sharing the system report so that we can look into the issue further?

Kind regards,
Marija

Hello @leiferikg

Sorry to hear you are still having issues. Do you mind sharing your system report so we can try to assist you further?

Kind regards,
Marija

Hi?@cuta
Glad to hear you were able find a solution.?

@abgalaxy
Do you mind opening a new topic on the forum so that we can try to further assist you?

Kind regards,
Marija

Glad you were able to fix the issue, we will be marking this issue as resolved now. Please feel free to reach out if you need any further assistance.

Kind regards,
Marija

Hi there,

Thank you for sharing the log message. We are aware of this issue, and have shared it with our developer team. We will get back to you as soon as we have an update.

Kind regards,
Marija

Hello,

I am glad you were able to fix the issue, and thank you for sharing what worked for you!

Kind regards,
Marija