Marija

Hi Rok,

No further suggestions at this point, going around the CF cache seems to be the best approach. Unfortunately, we tend to see issues when pages are heavily cached plus proxied (like with CloudFlare).

Kind regards,
Marija

Hi Simon,

We are aware that this issue impacted many stores, and are planning updates to the plugin that will prevent similar issues in the future.

Again, we are thankful for your patience as we strive to make the plugin as good and reliable as possible.

Kind regards,
Marija

Hello,

We are sorry you are having issues with the plugin.

To help us find the issue, can you please share your site’s System Status report? Also, can you check that the server isn’t misconfigured, since error message mentions php72?

Kind regards,
Marija

Hello,

We are sorry you are having issues with the plugin.

To help us find the issue, can you please share your site’s System Status report?

Kind regards,
Marija

Hello,

We have just received word that the issue that has caused the sites to slow down has been dealt with. You should be able to re-activate and use the plugin without any issues now.

Thank you for your continued patience as we have dealt with it.

Kind regards,
Marija

Hi everybody,

We have just received confirmation that the issue has been resolved, so you should be able to re-activate and continue using the plugin.

Thank you for your continued patience as we have dealt with this issue, and thank you @jhonnym7 for sharing what worked for you!

Kind regards,
Marija

Hi everybody,

We have just received confirmation that the issue has been resolved, so you should be able to re-activate and continue using the plugin.

Thank you for your continued patience as we have dealt with this issue.

Kind regards,
Marija

Hi everybody,

Thank you for your continued patience as we have dealt with this issue.

We have just received word that it has been resolved, so you should be able to re-activate and use the plugin without any issues.

Kind regards,
Marija

Hello,

We have just received word that the issue has been resolved. You should be able to activate and use the plugin without any issues.

Thank you for your continued patience as we have dealt with it.

Kind regards,
Marija

Hello,

Thank you for your continued patience as we have dealt with this issue.

We have just received word that it has been dealt with, so you should be able to activate and use the plugin without any issues.

Kind regards,
Marija

Hello,

We have just received word that the issue has been dealt with, so you should be able to activate and use the plugin without any issues.

Thank you for your continued patience.

Kind regards,
Marija

Hello,

We have just received word that the issue has been dealt with.

You should be able to activate and use the plugin without any issues.

Thank you for your continued patience as we have dealt with this.

Kind regards,
Marija

Hello Tammy,

We just wanted to follow up and check if you managed to resolve your issue?

Kind regards,
Marija

Hello Rok,

We just wanted to follow up and check if you managed to resolve your issue?

Kind regards,
Marija

Hello,

We are aware of the issue and the team is working on the fix. For now, please deactivate the plugin. We will update you when the issue is resolved from our end.

We apologize for the inconvenience.

Kind regards,
Marija