Marija

Hi @grandgap

We just wanted to follow up and check if you are still having issues with the plugin?

If so, please try disabling the redirect behaviour after the “Add to cart” action, or try switching to the Storefront theme and re-testing the events. Also, please confirm if the events are being duplicated when adding the product from the Homepage (via the Add to Cart button), as well as from the product page itself?

Kind regards,
Marija

Hi Maike,

We just wanted to follow up and check if you are still having issues with the plugin?

If so, please make sure that the plugin is updated to the latest version, and disable any cache plugins/clear the cache before trying to reconnect.

Kind regards,
Marija

Hi @estela24 ,

We just wanted to follow up and check if you are still having issues with the plugin?

If so, please share the ?Facebook for WooCommerce?logs (located under WooCommerce > Status > Logs), and remove the old integration, clear the cache and try re-connecting the plugin.

Kind regards,
Marija

Hello, and thank you for reaching out.

Since the page is not eligible, and your portfolio is blocked you can reach out to Meta support directly to ensure that your BM assets are accessible by the plugin.

Once the assets are available, you should be able to connect via the plugin.

If you have further issues with the plugin, please feel free to reach out to us.

Kind regards,
Marija?

Hello, 

Thank you, please share the?Facebook for WooCommerce?logs as well,?you can find them under WooCommerce > Status > Logs.

Also, your site already has a Pixel added by?PixelYourSite:

Can you remove this integration, clear the cache and try re-connecting the plugin?

Kind regards,
Marija

Hi @heggyy ,

It’s great to hear that the products are looking good now, please let us know if there’s anything else we can assist you with.

Kind regards,
Marija

Hi @flytodigital ,

Since there is nothing we can do to further assist you on this topic, we will be marking this issue as resolved. Please feel free to open a new thread, should you have any issues with the plugin.

Kind regards,
Marija

Great to hear you were able to connect to the page succefully.

Please feel free to reach out again, should you have any further issues with the plugin.

Kind regards,
Marija

Hello,

fbq(‘consent’,’revoke’) should be called when a user does not provide consent, it’s best to check?Iubenda’s?docs to see when that’s the case.

Regarding the syncing – can you see the products in the “Items” tab once you run a manual sync from the admin dashboard?

Kind regards,
Marija

Hello, and thank you for reaching out.

Could you please try the following:

• Delete & re-install the Facebook for WooCommerce plugin
• Disable any caching plugins and clear the site’s cache
• Try reconnecting to your page

If you are still not being connected, follow these steps to reset the old connection:

• Go to the options page (located at ?your-site/wp-admin/options.php)
• Search for?wc_facebook_external_business_id
• Change the value and save page (you can change it to any random value)
• Try reconnecting the plugin

Please let us know if you are able to connect to the page, or need further assistance.

Kind regards,
Marija

Hello @estela24 , and thank you for reaching out.

Can you try repeating the process of re-installing/reconnecting the plugin, making sure that any cache plugins are disabled, and that the cache is cleared, and disable ad-blockers if you are using them.

If you are still not able to establish the connection, please share the Facebook for WooCommerce logs located under WooCommerce > Status > Logs using PrivateBin.

Kind regards,
Marija

Hello, and thank you for reaching out.

We are still running tests to confirm the compatibility with WooCommerce version 9.7.1.

A new update (including the compatibility update) is planned to be released in the coming weeks.

Please let us know if there is anything else we can assist you with.

Kind regards,
Marija

Hi,

Regarding GDPR compliance – you can call fbq(‘consent’,’revoke’) in case a user does not provide consent, as blocking cookies completely will impact event tracking.

You can also test events from the Events Manager using the Test Events tool.

Kind regards,
Marija

Hi Darren,

Yes, this is likely what’s blocking you from connecting to the page.

You need to assign all of the assets of the Business Portfolio as well (such as the page, catalog, pixel, etc).

• Log in as the owner of the Business Portfolio
• Go to?Users > People:
• Click “Assign assets” and Assign the assets (Page, Ad Account, Catalog, Pixel).

Here is an example of what it should look like.

Please let us know if you are now able to connect to the page.

Kind regards,
Marija

This issue has been resolved.

In case anyone else experiences this issue – please try disconnecting and reconnecting the plugin.

Kind regards,
Marija