markiljas

Hello,

I see, makes sense, thanks for the explanation!

Yes, SEO settings must have shifted somehow, because I was able to drag them back below the post area. This should make it a lot easier. Thanks again, “issue” solved ??

Hello,

Yep, that’s how I’ve noticed something’s wrong, by looking at the SEO bar. The problem was I was looking for SEO settings below, like it is on the product pages, not realising it is on the right sidebar, so thank you for pointing me in the right direction!

I still get the following warnings on the cart and checkout pages but those shouldn’t be indexed anyway (at least the mouseover message says so), right? Or I can leave them indexed?

Thank you!

Hello,

I’ve checked my options and the thing is, I did set the Shop pages in WooCommerce.

It can even be seen on the list in the Pages section that they have been properly assigned.

If the pages do exist, as can be seen, does the suggested fix still apply or is there something else that I should do?

Thanks

Done!

Sure, will do, I’ll send all the necessary info via suggested contact form sometimes soon.

Thanks!

I forwarded this information to the PBC plugin author, hopefully they will have some suggestion or solution in mind.

Thank you!

I assumed so as well, but unsure as to how to fix this? Everything used to work just fine, still does, except when it comes to manually created orders.

After some testing I believe I have narrowed it down (on our staging site).

I’ve deactivated all the plugins except WC, OSS and Price Based on Country (WC extension). I have also switched to the default theme 2023. The issue was still persistent until I have deactivated the PBC plugin, but after deactivation the VAT recalculation went through fine.

Before doing anything else, I’ve simply reactivated our theme and the problem returned—the VAT calculation was wrong again. That leads me to believe that there are at least two conflicts: one with PBC plugin and one with our theme. Haven’t tested it with other combinations, so there could be other ones.

Not sure if this helps to pinpoint the issue, but can test other stuff if necessary or provide access to the staging site so you can test for yourself.

Thanks!

Hello,

Sorry for the delay, I’m travelling at the moment, so can’t properly test it. I’ll try to do what you said by the end of the week at the lates and report back.

Thank you!

Hello,

My base country is Croatia and the customer’s default address is in Denmark (both billing and shipping; geolocating is enabled). I’ve set that the taxes are calculated based on the shipping address.

I tried deactivating various combinations on the staging site, but the conflict remains.
Also, the tax rate for Denmark exists in the settings. After all, it is correctly applied when a customer from Denmark orders directly from the webshop. The only time when it doesn’t work is when the customer wants us to create the order (for instalments), so the countries listed as special tax rates on the product level are not picked up.

Hello,

Sure thing, the screenshots can be found on this link: https://imgur.com/a/N5n2YBF

Thanks!

Yep, tried recalculating, even selecting tax manually, it just ignores Denmark tax setting. However, when customer from Denmark orders from the webshop it applies correctly, that’s why I found it odd. So it only happens in manual creation, as if the OSS tax setting isn’t there (on product level).

Other countries work, like Germany, and the VAT is applied correctly, so my conclusion is that WooCommerce isn’t picking up special rates set on product level by OSS plugin that I have set up for some countries, like Denmark (I have 7 or 8 of those: Spain, Northern Ireland etc.).

This works as well ?? It would be good if there was a way to set a preset for exceptions that could be added to all products then, instead of going one by one, but not sure whether that is doable from your plugin ??

Sorry, I think I get it now… There are 4 groups, but since each country classifies products under different rates, it’s best to hunt down each country and then edit the product for those specific countries, i.e. Italy has 4% VAT on books, so best to set it on product level, while most countries have books under “reduced rate” so that can be a global setting.

Just writing it here in case someone else finds themselves in a similar situation ?? All rates are there, but if your product falls under reduced category, you’re going to have to hunt it down and set exceptions on product level. I had to set up 7 exceptions for books: Denmark, Spain, Latvia, Lithuania, Luxemburg, Ireland and Italy. Fortunately, not that many products on our webshop, would be a pain for someone who has thousands, though.

Cheers!

• This reply was modified 2 years, 10 months ago by markiljas.

Btw, I’ve noticed it says Italy has 5% reduced rate VAT, but books are 4%, so it should probably be fixed. Haven’t checked the others yet ??

Edit: I believe 8 countries don’t have the correct book VAT rate under the reduced rate, which is understandable, since many countries have books at a different rate. Should I just edit the imported rates from your plugin? Or create a special rate and leave the rest be? I think the latter is the best course of action, but will your plugin automatically overwrite these rates at any point?

Thanks!

• This reply was modified 2 years, 10 months ago by markiljas.