markussss

Can we turn it around? I actually explained it all – what’s your question about it to better understand the situation?

Thanks ??

Hi Ibrahim,

sure – I think it’s quite simple to understand, there is only one major question, will this lead to “email log-manipulatin”? Those kind of logs could anyway be manipulated via database, so I don’t think that is an issue but something to be aware of.

The goal: do not loose data when migrating between live and staging websites

Migration / why: Not every change on a website is done live, some larger changes require e.g. a week or longer. The developer works on the changes on the dev/staging, when completed pushes the changes to the live system (migration). This will overwrite everything on the live website, including the email logs. Those email logs become in very very handy quite often when troubleshooting. It would be good to be able to rely on them. I cannot rely on them when there is a gap where email logs are missing

Process / how: simply allow to export to a format that can be imported again (e.g. CSV, JSON, XML). In real life it works like this: I migrate live to dev. I implement changes in dev over some time. When I am ready to migrate back from dev to live, I take an export of the email log of live. I run the migration to update the entire live site (this will overwrite the email logs, and all email logs in between this entire process get lost), after successfull migration to live, I simply import the email logs again

Better / advanced: instead of manual export/import, cloud integration would be the next level

I hope that clarifies things and is enough feedback and information about this idea.

Thanks

best regards
Markus

I am adding one more thing, if someone comes to this thread.

I think I understand now why it only showed up on a single cPanel account and not on all other accounts and websites. I understand now why it never showed up in the last months, and then suddenly it did.

It’s not sending those emails at all when cPanel cron email notifications are disabled. I enabled the cron email notifications.

That tells me, this did not work ever before, I just did not know about it.

Only because I enabled the cron job email notifications on that one account (and forgot about it) this showed me that there was this missing perl module on my server, that could only be installed from the hosting provider

Thanks @cyn92 – I understand – it works different for/with every plugin developer team, now I know

It seems to be solved ???

I didn’t get the email notification today that tells me Can’t locate cPstrict.pm in @INC

I was not able to find or install any of the mentioned Perl modules myself in my cPanel Reseller account. But the global and server-wide install of cpStrict perl module, performed by the hosting provider seems to solve it.

It’s still unclear why this was suddenly happening while it didn’t show up in the last 6 to 8 months (I switched hosting around that time). It’s unclear why it showed up only on a single website, and single cPanel account. So not everything makes sense here to me, however at least I know it’s solved and I can get reliable backups where Updraft checks the quote before running the backup, reducing the risk that a backup attempt is taking down the cPanel account and therefore the entire website

Thanks for your support it was definitely a lot of help to sort this out with the hosting provider

best wishes
Markus

Yes, I just tried both in the end as the first one didn’t work and I was not 100% sure which one I should install

The hosting provider kind of finally gave in, they installed the “cpStrict” module on the entire server now. Finges crossed to see after tonight if this finally solved it

(still odd though as it’s only showing up on one single cPanel account and one single website)

@cyn92 do you know if your team and devs had a chance to look a this? I am unable to update and I am several versions behind now. thanks

Hi again,

I tried myself and forwarded it to the hosting company as well because I can’t install the Quota module.

However, I can compare it with every other cPanel account. This module is not installed on any of the cPanel accounts. Those cPanel accounts are all identical, only on one single account out of a sudden Updraft is triggering this daily error emails

Two attempts to install:

1st trying to install “Quota”

Testing connection speed...(using fast method)...Done
Ping:1.020792 (ticks) Testing connection speed to www.cpan.org using pureperl...(cached .. 425196.52 bytes/s)...Done
Ping:1.022489 (ticks) Testing connection speed to 110.232.143.226 using pureperl...(using cached speed)...Done
Ping:1.023324 (ticks) Testing connection speed to 103.48.119.120 using pureperl...(using cached speed)...Done
Ping:1.023025 (ticks) Testing connection speed to 103.15.48.49 using pureperl...(using cached speed)...Done
Three usable fallback mirrors located
Fetching https://www.cpan.org/index.html (connected:0).......(request attempt 1/12)...Resolving www.cpan.org...(resolve attempt 1/65)[email protected] success......Done
Mirror Check passed for www.cpan.org (/index.html)
Checking C compiler....Could not locate an executable "gcc" binary....Done
 ** Unrecoverable Error **
The C compiler is not functional and auto repair failed.
Perl module installs require a working C compiler.
Please repair the C compiler and try again.
 **************************

2nd trying to install “Quota.pm”

Testing connection speed...(using fast method)...Done
Ping:1.020792 (ticks) Testing connection speed to www.cpan.org using pureperl...(cached .. 425196.52 bytes/s)...Done
Ping:1.022489 (ticks) Testing connection speed to 110.232.143.226 using pureperl...(using cached speed)...Done
Ping:1.023324 (ticks) Testing connection speed to 103.48.119.120 using pureperl...(using cached speed)...Done
Ping:1.023025 (ticks) Testing connection speed to 103.15.48.49 using pureperl...(using cached speed)...Done
Three usable fallback mirrors located
Fetching https://www.cpan.org/index.html (connected:0).......(request attempt 1/12)...Resolving www.cpan.org...(resolve attempt 1/65)[email protected] success......Done
Mirror Check passed for www.cpan.org (/index.html)
Bad module name (Quota.pm) detected, skipping it.

Thanks for checking. So, ok, it’s a bit confusing that the error message related to Updraft shows cpStrict when nobody knows about this script

I checked what you suggested: all of the modules exist except for: CPAN::META::YAML and List::Util

However, I checked another cPanale account and this one does not have those Perl Modules either. All of those accounts and website have the same cPanel setup. There was no change in the cPanel accounts and no change on the website either

Thanks for your well explained reply

As you run WHM/cpanel yourself and manage it (I am just on a reseller), do you see the same as in the screenshot below? That’s what I see, and that’s the screenshot my host sent me
https://cln.sh/HHlFgv8y

The host did enable the compiler for me after roughly 10 emails. Switching host is not so easy as you can imagine (but yes it proves again and again the host is not caring much).

The host asked me what is the EXACT name of the perl module. They assume the name is not cpstrict or cpScrict.pm because this does not exist (their words).

They also say if the module comes from an external repository like CPAN then they can’t do anything about it. They can only offer the default cPanel Perl modules.

Maybe that helps to make it more clear. I am on this ticket for a few days now with the hosting company and spent already approx. 10 hours on it, so you can imagine it’s getting difficult

Thanks again, I see with you I am in good hands to get the right information to get this sorted out

What could be the reason that for years this did not matter on any hosting provider, and now out of a sudden it does but only on a single site, single hosting provider? The host says, the cPstrict.pm module does not exist in cPanel. They literally say, it does not exist at all with cPanel, and they can’t install what does not exist

If you are right and the hosting provider is right – the conclusion would be that Updraft is not fully compatible with any cPanel hosting, because knowing the available space before running a backup is definitely essential as it would otherwise take the website down

I cannot imagine that Updraft is not compatible with cPanel, so something is a bit strange overall

Thanks a lot – if I notice something and get more insights I’ll share it here

I can tell now that it’s happening on more than one website. Also I tested different versions.

2.0.21 still works. It’s broken from version 2.0.22 onwards.

Thanks Anton – any feedback is helpful here. I spent quite a few days on this, getting deeper into the rabbit hole. I read a lot on your blog, and it’s an amazing content that you produce here. I am a web designer, I should not spent even too much on it, but you write it in such a good and understanding way – highly interesting.

In the end, the hosting provider gave in a litle bit and they increased my values for disk I/O from 10MB/s to 20MB/s. The test results with your plugin are still showing super low results in that area.

Every super cheap hosting I have seen gets massively better results in that regards. However, as you say, to my surprise I don’t see a big impact it in real life. Everything feels quite fast and snappy. I also didn’t notice that backups, or FTP file downloads/uploads are super limiting.

Overall, I see the limitation, I see the test results with your plugin. But I don’t actually have a negative impact – but tried to understand better what it means.

Your tool and blog post helps a lot to learn – I appreciat it a lot

best regards
Markus