marstech

You are correct the first time I did install the plugin before the bridge. More than 20 more times after that though I preformed the steps exactly as stated on your website across multiple sites across multiple hosts. Not once did the bridge work. This was never addressed, you only pointed me to the same documentation I had already used.
I’m becoming very bitter of this whole ordeal. I wasn’t aware of how bad the functionally of this plugin was before I purchase it. I also wasn’t aware how badly your business practices were either.

Paying for a developed plugin is something entirely different than paying to have one developed. Restoring a backup shouldn’t be this difficult. I’ve restored sites with many other plugins and never had to rely on the respective companies’ email support to do it.

Your last paragraph really hits a nerve with me. You have done ZERO to gain trust. When I asked for a refund you refused it even though your own terms of service clearly state you provide unconditional refunds within 14 days of purchase. My refund request was 2 days after purchase. None of that works towards building trust and I don’t think anyone trusts a company that doesn’t even follow its own rules.

The bridge doesn’t work for me. I followed the instructions on your website exactly. I have tried numerous times on 3 different hosting platforms (Site5, Inmotion, & Cloudways). It has not successfully restored a site yet. The one time I got it to read the information from my S3 account, the restored site was in shambles. I purchased the software to backup and restore WordPress sites. It doesn’t restore them if the bridge is involved. I don’t know what you mean by, it wouldn’t be fair when all our users abide by the same policy. That makes zero sense to me. If someone else is happy with your plugin, great for them. It simply doesn’t work for me. That seems fair; to whom? As for as getting it to work with support, I shouldn’t have to email tech support and wait a day or two for a response to get a restore working. If it was some small issue I would understand but restoring is a core feature to any backup. This type of software involves some trust and I don’t trust your software as it fails to restore. Holding me hostage, unwilling to refund money two days after purchase reinforces why I shouldn’t trust you or your company as well.