marthaeli

Hi @webpart,

Thank you for the update.

According to the conversation, the issue is “The problem seems to be that Elementor isn’t getting the Theme’s default settings.”

I want to verify if you had Disable Elementor’s default fonts and colors, This will disable the Elementor defaults and make your theme’s colors and fonts the default.?

https://elementor.com/help/disable-elementors-default-fonts-and-colors/

As additional steps, deactivate all the plugins except Elementor and see if there is any conflict with another third party plugin.

We are looking for your reply.

Kind Regards.

Hi @mostafasayyedi

Thank you for contacting us.

The third party plugin should have an option on the settings to noindex

As we have no control over coding for third-party plugins, we highly recommend that you report this issue to the support team. They may further troubleshoot and provide any recommendations (or possible fixes) to resolve this issue.

In any case I found this online if is any of help

https://rankmath.com/kb/how-to-noindex-urls/

https://rankmath.com/kb/how-to-noindex-all-posts-in-a-category/

Thank you for your understanding

Hi @lboomeran,

Thank you for contacting us.

In many cases, shortcodes will not display in the editor. This is expected behavior. Preview your page in a new tab or browser to see the shortcode’s output.

For additional information:

https://elementor.com/help/how-to-use-shortcodes/

https://elementor.com/help/shortcode-widget/

Let us know if you need additional help.

Kind Regards.

Hi @stephunique

Thank you for the reply and update.

I tested on my test site with an image of 1600×880 pixels, with image resolution as large and the following settings on the container and image widget.

https://postimg.cc/gallery/K2S4821

The image was full width, change the height of the image to 100vh if needed.

I hope this helps.

If you still need asistance with this issue, would be helpful to see the page with the image.

Kind Regards

Hi @golded,

After looking at the issue on a mobile phone, I can see it is coming from the theme Astra. If I added overflow: hidden on the page, the problem does not happen.

https://postimg.cc/t7sgPL96

Please change the theme temporarily to a different one, check if the issue persists.

I hope this helps!

Kind Regards.

Hi @webpart,

I want to reiterate and confirm what my colleague mentioned previously: the plugin in charge of the minification and cache you are using on the site is the one causing the conflict.

I will recommend clearing the Cache and Minified files and deactivating the optimization plugins temporarily to solve the issue.

Please refer to this article for detailed troubleshooting for layout issues related to Elementor.

Ref:https://elementor.com/help/changes-dont-appear-online/

If you still run into issues with the minification and cache plugin, as we have no control over coding for third-party plugins we highly recommend that you report this issue to the support team. They may further troubleshoot and provide any recommendations (or possible fixes) to resolve the issue.

I hope it helps!

Please let me know if you need any further assistance.

Hi @webwordwp

Thanks for contacting Elementor.

I confirm as well what @sulov wrote you previously.

I found online this reference in case is of any help – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-413-request-entity-too-large-error-in-wordpress/

Let us know if you will need additional assistance.

Kind Regards.

Hi @maybuck,

Thank you for contacting Elementor.

Regarding your question, the table wp_e_notes is part of the Elementor Por plugin. For reference – Collaborate using Notes.

If you are using the Elementor free version, it won’t be installed, which is probably why it is not installed on the DB.

Please let us know if you have additional questions.

Kind Regards

Hi @igonzalezcv

Thank you for contacting Elementor.

Most likely there could be some broken CSS or cache on your site.

Please try these methods and tell us if they helped: Regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard. Go to Elementor > Settings on your WordPress dashboard.

Click the Advanced tab and switch the CSS print method to Internal embedding.

Clear all cache: your browser’s cache, other plugins’ cache, and server cache (if possible).

Switch the CSS print method back after following these steps, regardless of whether it helped. If it doesn’t help, it might be possible that a plugin/ theme conflict can cause the issue. Try to deactivate your plugins one by one and check if it helps with each deactivation.

Switching to a default WP theme will also rule out a theme conflict.

If you are an Elementor Pro user, you can open a support ticket at my.elementor.com

Kind Regards

Hi @michaeltaurus

Thank you for contacting Elementor.

it’s possible that you see a cached version of the live page.

We have a few tools that help in such a situation; we hope it’ll help:

Clear all cache: your browser’s cache, other plugins’ cache, and server cache (if possible). Regenerate the CSS via Elementor > Tools > Regenerate CSS on your WordPress Dashboard. Go to Elementor > Settings on your WordPress dashboard. Click the Advanced tab and switch the CSS print method to Internal embedding.

If it doesn’t help, switch the CSS print method back for better performance. As a possible workaround, our Hello theme allows you to create headers and footers for free. You do that Through Appearance > Customize when the Hello theme is active.

Learn more about your issue here: https://elementor.com/help/changes-dont-appear-online/

For additional reference – Create or Edit your Header in WordPress with Elementor

If you are an Elementor Pro user, you can open a support ticket at my.elementor.com

I hope this helps!

Kind Regards.

Hi @soggyfries,

Thank you for contacting Elementor.

Regarding the description of the issue, I am not able to see the difference of the footer in the site compared with the image you shared with us.

In any case, if the issue persists, I recommend deactivating all the plugins except Elementor and clearing all cache, including the server cache, to see if there is any difference.

Let us know if you will need additional assistance.

Kind Regards.

Hi @sandraboulin,

Thank you for contacting Elementor.

As mentioned in our privacy policy, we collect some data related to the use of the Elementor software.

We collect the email of the website admin that uses our software, as well as some of the following, depending on your specific use: the IP address of said server, the license key, and the following information: Server software & version, MySQL version, PHP settings & version, WordPress version, WordPress debug mode, WordPress memory limit, WordPress max upload size, WordPress settings (permalink structure, multisite, language, theme, plugins), Site URL, number of custom templates saved to Library, number of posts using Elementor, and number of widgets used.

Other than that, we don’t really collect any data you may use or have in your site, all responsibility for data you process on your website is your own.

For more info:https://elementor.com/about/privacy/

Let me know if you have any questions.

Kind Regards,

Hi @michelle1990,

Thank you for contacting Elementor.

I understand you are using the Blonwe theme, a third-party theme. If the drop-down was created by this theme, try contacting the author of your theme for extra guidance. Unfortunately, we cannot provide support or control of third-party plugins.

If you created the menu with Elementor and you are a Pro user, you can open a support ticket at my.elementor.com

Let us know if you need additional assistance.

Kind Regards.

Hi @lchang79

I looked at the website on a mobile device and I can see the hamburger menu is visible – https://postimg.cc/w7Ls2ZS9

Let us know if you will need additional assistance.

Kind Regards

• This reply was modified 6 months, 2 weeks ago by marthaeli.

Hi @ricardoaraujo330,

Thank you for contacting Elementor.

With the Elementor Pro plugin, you have the ability to use the product category widget which will give you additional options on how to create a template based on the categories of your products.

For additional information – WooCommerce Product Categories (Pro)

Additionally, you can take advantage of the loop grid widget to display your products using the different categories on your site – Create a category page using the Loop Grid or Loop Carousel

Let us know if you need additional assiatnce.

Kind Regards