Martin Valchev

If that’s the case from the theme you could try looking at the theme settings with different options.

I’m very sorry it’s not meeting your expectations. I wish you success !

Hello,

As far as I can see you are missing the default HTML elements that WooCommerce uses, this is obtained from custom code, from your theme or plugin. As far as I understand you are using Beaver Builder Lite with it if you have changed anything on the product gallery it is very likely not working with the plugin. I recommend if you have any customization on the product gallery to remove it.

Haven’t posted in a long time, I hope you have solved the problem. I’m closing the task

Thank you !

Thank you !

Glad we fixed the problem to work for you.

I hope if you have time to leave a review of the plugin, it will help its development. Thanks !

As far as I can see the problem is that the clip is clickable something makes it out of your theme. I can suggest you to put this code will help you and will work for you so that you don’t spoil something from your theme. Put this code in your functions.php file:

function custom_vwg_remove_href_script() {
    if (is_product()) { 
        ?>
        <script type="text/javascript">
            jQuery(document).ready(function($){
                jQuery('.woocommerce-product-gallery__vwg_video').removeAttr('href');
            });
        </script>
        <?php
    }
}
add_action('wp_footer', 'custom_vwg_remove_href_script');

Please get back to me with feedback on whether it fixed the problem

Hello

I cannot open your site because it is restricted. I tried to open it with VPN from USA but it keeps checking browser and nothing opens.

I guess the problem is coming from your theme, which makes your video clickable and once you press the pause button it counts it as a click.

Hello,

Thank you for reaching out to us. We tried opening the link you provided on an iPhone in the Safari browser, and the video loads without any issues. We did not encounter a black screen.

Could you please provide us with the iOS version you are using? If possible, update your device to the latest iOS version and try again.

Thank you !

Glad you found a solution for your case. If you have time to leave a rating for the plugin, it would help me a lot.

Thanks!

Hello,

I understand that the Flatsome theme uses a lot of custom elements, which can make it challenging to integrate with plugins that rely on standard HTML elements. To better assist you, could you please provide a link to the page where you’re experiencing the issue? This will help me analyze the specific elements and provide a solution tailored to your needs.

Thank you!

Ok thanks for information

Hi, I tried what you told me and I couldn’t connect to this ftp server. I wrote to my hosting provider and they told me that port 21 is blocked for security purposes, the only way is to change the port on which the remote server is running. My question is, if I change the port on the server, then in your plugin, will I be able to enter a different port than 21 ?

Well thank you. If you need me to assist you with any information, I am available.