MartinWilson

ahh.. That was my mistake. I thought I had added the website to their profile… Thanks for the help!

Simon,

Thanks for the quick response. I checked in with Intercom and somehow the “IN-APP MESSENGER BUTTON” was disabled. Once I re-enabled that, it was working fine.

However, I did notice through my testing that the website URL is not passed to intercom even though I’ve checked this functionality.

Also, it does not look like the URL is being passed to Intercom. I’ve checked the checkbox.