maryanne_shareaholic

Hi @phattrance,

Thanks for letting us know! This is a known bug we are aggressively working on and should have a resolution shortly. I’ll keep you updated once I get more information. Stay tuned!

Mary Anne

Hi @osamanuman,

Sorry about that! We’re aggressively working on fixing this issue and will keep you updated as soon as we have it resolved. Thanks a bunch for your patience!

Mary Anne

Hi there,

Sorry to hear that! Can you send me the link to your URL so I can investigate further on how this is happening? Thanks so much!

Mary Anne

Hi @cristinah,

Thanks for using Shareaholic! At this time we don’t offer an option to remove the “More Options” button. Our hope is that your readers will find your content valuable to share on all available mediums, and in turn, will allow new readers to discover your site. For “related content,” we don’t have a way to customize how many appears just yet. However, this is all very helpful feedback as we are always looking for ways to improve our products. I will forward this info to my team. Again, thanks for using Shareaholic! And please do check back with us as we do make updates often.

-Mary Anne

Hi @ec2337,

Thanks for using Shareaholic! We currently do not support share counts for Tumblr as we cannot retrieve any data service from Tumblr at this time. But that is something we hope to have in the future! If you would like read more about how our share counts work, here’s a helpful article from our support page.

Thanks!
Mary Anne

Hi there,

What is the URL to your website? I’d like to see if I could replicate the problem to make sure it’s not a bug. Thanks for the feedback.

Mary Anne

Hi @hydn,

Good news! We fixed this bug yesterday. Can you try it again and let me know?

Thanks a bunch!
Mary Anne

Hi @manojglobal,

Sorry for the frustration! I took a look at your website and noticed that the Facebook button is the only one that appears when I refresh the page on Chrome. Our dev team is aware of the issue and is currently looking into it right now. I will keep you posted as soon as I get an update.

Thanks for your patience!
Mary Anne

Hi @heyitslynneg,

Great question! Unfortunately at this time we do not have a feature to customize the colors of the button. The button colors we use are standard of the brand’s service. However, this sounds like very great feedback that I will share with my dev team. Let me know if there is anything else I could help you with.

Thanks for your interest in Shareaholic!

Mary Anne

Hi @polv89,

I just took a look at your website and it looks like the floating buttons are appearing to the left of the page. And when I click on a link to a post, they appear on the bottom and top of the post. Are you still having issues? Let me know. I’m happy to help.

Thanks,
Mary Anne

Hi @polv89,

What is the URL of your website? I’ll investigate this further. Thanks for your patience!

Mary Anne

Hi @jllorent25,

Thanks for reaching out! Unfortunately at this time we do not have an option to change the number of related content boxes that appear. However, this is excellent feedback and a ticket has been in place for this feature request. Let me know if there’s anything else I can help you with. And please do check back with us soon as we update often.

Best,
Mary Anne

Great! Have you tried clearing your cache? Also, which version of WordPress are you using? Thanks!

Mary Anne

Hi Sarah,

Thanks for the great feedback! We’re actively working on ways to improve the share buttons on mobile without compromising the experience for readers. With that said, the dev team is aware of the problem and are finding ways to make the buttons useable in a way it doesn’t interfere with the text. Again, thanks for the feedback!

Best,
Mary Anne

Hi @polv89,

Have you installed the plugin yet? There’s a very simple guide on how to set this up once you have the plugin. Let me know where you’re getting stuck, and I’ll be happy to help you out.

Best,
Mary Anne