marzena11

Hello @wpenhanced!

Thank you for your tips on testing the error.
At the moment, due to other projects, the staging website is not the exact copy of the website where we are <sometimes> observing the error, so unfortunately, testing on staging got postponed.

Meanwhile, we tested it on ‘production’ to at least find a user account that generates this error. On the 17th of February, none of the attempts generated the error message, so each time the reset link was sent out. However, today (the 20th) we got it on two different computers, also on Firefox and Chrome on each of them. And yes, this email address was used when testing on the 17th.

Please see what we got in the logs (email address and domain removed for security reasons):

Also meanwhile, we enlarged our limits of max_user_connections and table_open_cache on the server.

The next observation is that switching to the default WordPress password reset functionality resulted in immediately receiving the email with the proper link.

Please let me know if the above observations are of any help to you so we can solve this problem finally.
Once again, thank you for your help! ??

Hi,
I’ve been observing the same error happening from time to time to some of our users.
My main question is: what can we do to know more about the root cause? How & what to test or check?

Here are my observations: earlier I tested the reset password feature on a newly created account as with my account it didn’t happen. I got this error and told my colleague to repeat the test using the same username. The error didn’t appear during their test. Today, I did yet another test, again on a new account – the error didn’t appear and the email with the reset password link went out successfully.
Looks like it happens pretty randomly but we also have info from our users. Sometimes they try to obtain the reset link a few times in a row and then each time get the same error message instead of the email with the reset link.

I’m just wondering, can it be possibly connected with connection to the database issues? Or, can it be affected somehow by the Subway plugin?

@wpenhanced Please let me know your thoughts on this.
@mars29dr based on your experience with using the plugin, can you relate to my observations?

P.S. Currently using WordPress 5.9