Max.R

The error is occurring again, and in a much worse way.

No notification appears on any page on the website.

Thank you for giving a final solution.

After the last update to Version 2.0.3 the cookies notification appears again on home page and on privacy policy page.

Thank you for your help.

Hello,

Thank you very much for your help.

Please, set the thread as solved.

Best regards

This morning, without doing anything, it works correctly again.

This is (self) solved.

I remind you that about the refund you answered this:

I’am confident you did read the terms and conditions when placed the order https://www.wp-hide.com/terms-and-conditions/ we can issue a refund if the code does not work for you and we can’t make a fix for it. If something is still not right please send access so we can check it out and refund if can’t be fixed.

Refund is not something straightforward ( that’s way we have simple clear terms ), this involve additional costs on this side, totally not negligible (e.g. paper works, accountant). Also we already remitted the VAT to your country, which involve a specialized company to recover.

After having answered this I continued to ask refund and you never answered anymore.
Therefore, I had to raise a dispute with PayPal

I remind you, again, that your terms and conditions cannot be not compliant with EU laws. Your service is based in a country inside the European Union and you must respect the European Union laws.

Moreover, you accept payments by PayPal, it also means you cannot be not compliant with PayPal terms and conditions, which respect EU laws.

EU laws establish the following:

If you bought a product or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification. (https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm)

I asked the refund 3 days after the purchase. Your accounting problems do not concern me, and I cannot be held responsible.

If you are not prepared, or you do not want to be compliant with EU laws you should think about go outside of the EU territory.

Your accusations are defamatory, I warn you that I could pursue legal proceedings if it continues.

#modlook
Please intervene and possibly close this discussion.
I have always been correct in my reviews and I do not accept this kind of accusatory attitude towards me, knowing that I have done nothing but enforce my rights protected by the law.

• This reply was modified 5 years, 5 months ago by Max.R.
• This reply was modified 5 years, 5 months ago by Max.R.
• This reply was modified 5 years, 5 months ago by Max.R.

Hello @alexandergull,

That’s ok and logic.

Thank you for the suggestion, I will check it.

You can consider this topic as solved.

Best regards

Hello @alexandergull,

Thank you very much for your answer.

I realy hope this will be possible, just during 12 hours I had 104 new hits.

Regards

Hi @kapman,

I agree the plugin creator should have acknowledged your contribution.

What I wanted to say is that I find it more effective to report the bug here on the support page and at the same time contact the creator of the plugin directly through his website.

I repeat, I know it shouldn’t be necessary to do this, but I’ve also noticed that bugs are solved much faster this way.

Hi @kapman,

I wrote the bug here and just after I went on the website of the plugin creator and wrote a message about the bug directly through the contact form.
I think it has been considered and solved so fast for that reason.
Personally, I always report bugs this way for plugins, on the WP support page and directly on the plugin website.
I know it shouldn’t be necessary to send a message via the plugin website, but this way, normally, accelerate a lot the resolving process.

Hi,

The bug with the plugin, security critical issue, has been solved in less than 24 hours with a new corrected version since the bug was reported.

Great job.

Hi,

Issue is now resolved.

It is not WP Hide & Security Enhancer that creates the issue but another plugin.

Thank you very much for your help.

Kind regards.