masteriyo

Hi @tanohex,

I’m glad I could help. I hope you’ve been enjoying our product/service! We value your opinion and would appreciate it if you could take a few minutes to leave a review of your experience on Trustpilot. Please click this link: https://www.trustpilot.com/review/themegrill.com, and share your thoughts about our support and the Masteriyo.

Your feedback helps us improve our product/service and lets others know what to expect when they choose us. I am looking forward to hearing your thoughts!

Best Regards!

Please go to your Dashboard >> Appearance >> Customize >> Additional CSS. Add the following CSS and check whether the issue is resolved.

html, body.masteriyo-account-page {
overflow-x: hidden;
}
.theme-Divi .mto-dashboard-courses-stats .mto-dashboard-courses-content {
flex-wrap: nowrap !important;
}
.css-en-1gyi0pw {
padding-inline: 0 !important;
}

Hi there,

Thank you for writing in,

Please go to your Dashboard >> Appearance >> Customize >> Additional CSS. Add the following CSS and check whether the issue is resolved.

.css-en-1itdj82 {
font-weight: var(--chakra-fontWeights-bold) !important;
font-size: var(--chakra-fontSizes-md) !important;
line-height: 1px !important;
}

If the solution provided does not work, please send us the account page link. We will investigate the issue.

Regards!

Any updates?

Please download the Masteriyo plugin zip file from this link and replace the plugin on your site to fix the mentioned issue.

If this does not help you fix your issue, please let us know. We will get back to you soon.

We recommend you go to your Dashboard >> Masteriyo >> Tools >> Utilities >> Clear the cache and see if it works.

Please update the plugin and check whether the issue is resolved.

Hi Tano,

The design issue seems to be caused by conflict. Could you please provide us with the account page link? We will register as students and investigate the issue.

Regards!

Hi there,

We checked the console as an admin but did not find such errors. For your confirmation, please check this screenshot: https://imgur.com/snREw1D.

It seems that the plugins cause the conflict. Could you please refer to this documentation: https://docs.masteriyo.com/faqs/test-conflict-on-your-site, and follow the instructions? This will let you know the cause of the error.

Regards!

Hi there,

We have tested the mentioned issue on our environment and replicated the issue. We will soon release the update, including the fix.

We are unclear about your certification requirements. If you want to change the instructor’s display name, you will need to edit his profile from your Dashboard >> Users and change the name to suit your needs.

Regards!

Hi Tano,

Thank you for writing in,

We have replicated the issue and fixed it in our development. We will soon release the update with the fix.

Regards!

We want to let you know that the feature you mentioned is indeed on our roadmap. You can contribute by voting or submitting a feature request through this link: https://masteriyo.feedbear.com/boards/feature-requests/posts/support-shortcodes-on-lesson-page.

For now, we will resolve the topic. If needed, please reopen the topic or create a new topic. We will get back to you as soon as possible.

Hi Irina,

Thank you for raising this topic,

We have investigated the issue and found the reason because of the different text domains and the slug. We have used the masteriyo text domain and learning-management-system slug on our plugin, so it is creating the issue on translation.

Please go to the wp-content/languages/plugins folder and replace all the learning-management-system slug to masteriyo to fix the translation issue.

Example: learning-management-system-ru_RU.po to masteriyo-ru_RU.po (All .mo, .po, .json files related to masteriyo)

We will soon release the update with the fix; I hope this information helps.

Regards!

Since we did not get a response from your end, we are marking this thread as resolved, as we believe the things mentioned here are now resolved. Please create a new support thread if needed.

Thanks!