masteriyo

Hi Irina,

Thank you for contributing to the Masteriyo translation.

We want to get a better understanding of your translation difficulty. It would be easier to help you if you could provide us with additional information about your situation.

Regards!

Hi There,

Masteriyo is a fully translation-ready plugin. You can translate the Masteriyo plugin into any language offered by WordPress using free plugins like Loco Translate.

Please check this documentation https://docs.masteriyo.com/faqs/translate-the-Masteriyo-plugin-into-Multiple-Languages. It will help you translate the plugin on your site.

Regards!

Nos disculpamos sinceramente por cualquier insatisfacción con Masteriyo. Volvimos a verificar nuestra conversación anterior y encontramos los problemas importantes que mencionó, incluida la solicitud de función para la integración de Zoom, que se implementó.

Durante las pruebas en su sitio, no se produjeron algunos problemas y sospechamos que podría deberse al almacenamiento en caché. En nuestro último mensaje, solicitamos más detalles sobre su problema de prueba, pero desafortunadamente no hemos recibido una respuesta suya. Entendemos su frustración y queremos mencionar que los recursos externos podrían contribuir a los problemas del complemento, posiblemente causando conflictos. Dado que tiene conocimientos de programación, probablemente sepa cómo los recursos de terceros pueden afectar la funcionalidad del complemento.

Nos hemos dedicado a apoyarlo, incluso durante el período de vacaciones, y hemos ofrecido soluciones cada vez que nos contactó. Valoramos su cooperación y le solicitamos amablemente más detalles sobre sus problemas para que podamos ayudarlo de manera efectiva.

Yes, the learn page excludes information is not included in our documentation. We will update the documentation soon.

Since we are unable to replicate the issue in our testing environment, we recommend you try the https://www.ads-software.com/plugins/wp-optimize/ plugin on your site. The exclude cache settings are similar in this plugin. In the WP Optimize cache plugin, you need to replace $ with * on your Masteriyo pages to exclude caches.

We checked the latest version of Masteriyo (1.7.4) and the LiteSpeed Cache (6.1), but we found no issues. Please check this screen recording for confirmation: https://drive.google.com/file/d/1nUDFHv7CvUldTZWNUlu_ey17WItPdABT/view?usp=sharing

Since the mentioned issue is not replicated in our testing environment, we recommend you conduct a conflict test by deactivating your other third-party plugin.

Also, we recommend you check your LiteSpeed Cache settings and check whether the learn page is added for cache exclusion or not.

Hi Tano,

Please go through this documentation: https://docs.masteriyo.com/faqs/configuring-caching-plugins#lite-speed-cache and follow the instructions to set up the cache plugin on your site.

Regards!

Since we did not get a response from your end, we are marking this thread as resolved, as we believe the things mentioned here are now resolved. Please create a new support thread if needed.

Hi there,

We have set up the new testing site with the mentioned PHP and server setup information, but we are unable to replicate the issue. For your confirmation, please check this screenshot: https://prnt.sc/DMngsC6AaQ0y

We suspect the issue is produced by the cache or optimization plugins that do not allow the load of the Masteriyo plugin resources or possibly other third-party plugins activated on your site. We recommend you disable all the cache, optimization plugins and try to activate the Masteriyo LMS. If this does not help, we recommend deactivating other plugins and repeating the process.

Please note that deactivating the plugin does not affect your site. Once you activate it again, the settings and the plugin’s content will be restored.

Regards!

Hi Hakan,

Yes, the latest update introduces the block editor feature. Now, you can create your course, lesson, and quizzes with the block editor.

Thank you for actively providing valuable feedback on Masteriyo. Your information is important for the improvement of Masteriyo. We’d like to express our appreciation by featuring your profile on our client testimonial page.

Since this public platform is for free plugin users, we can not continue the conversation here. To discuss this further, please visit https://masteriyo.com/ and contact us via live chat. We look forward to hearing from you.

Regards!

Hi Hakan,

We have fixed the issue and released an update. Please update the Masteriyo plugin’s latest version to fix the course highlight issue.

Regards!

Hi Hakan,

We have replicated the issue, we will fix this in our upcoming update.

Regards!

Hi there,

The Stripe payment integration does not have such an issue. It might be the configuration issue so we recommend you follow this documentation: https://docs.masteriyo.com/premium-addons/stripe-payment-gateway. Especially the Payment intent part while creating the event.

According to the WordPress Support community guidelines, we can not continue the premium product support here because this support forum is for free plugin users. Please go through this link: https://masteriyo.com. You will find the live chat option to contact our support representative.

Regards!

Hi there,

Thank you for writing in,

To proceed with creating the product using WooCommerce integration, it’s essential to include the price on your courses and it is not an issue or bug. Kindly update the product details by adding the price for the premium course.

Regards!

Hi Hakan,

Thank you for your inquiry regarding the Masteriyo LMS plugin; your concerns are valid.

At this time, the feature you have requested is not available in the current version. However, we appreciate your suggestion and will consider it for inclusion in a future release. We will inform you as soon as the feature becomes available.

To request new features for the Masteriyo plugin, please use the FeedBear link provided: https://masteriyo.feedbear.com/roadmap?referrer=wordpress.com.

Please don’t hesitate to contact me if you have any additional questions or concerns. I’ll be happy to assist you.

Best regards!

Hi Pratik,

To clarify, we’ve been talking since July, and we usually communicate through live chat, so you’re possibly reaching out via email. My previous response was straight because it was in the context of a chat, and referring to a specific message on a public platform is unexpected.

Ultimately, deciding to proceed with the plan purchase is entirely yours. You have recommended this pricing https://www.themeum.com/tutor-lms/pricing as a reference, but you’ve changed the conversation. However, we offer a range of plans with different add-ons and site licenses. We don’t follow the exact prices and plan structures of other companies.

We appreciate your understanding of our policy and request you reconsider your review of non-relevant topics on the free plugin platform.

Regards!