mastertestdeveloper

Hi!

Sorry for the delay in returning. I was trying to solve it with our host. We were not successful.

I followed the steps indicated by you but this error occurs from time to time. The last time this happened was on the 25th and today.

Today the customer made a purchase on his credit card and after completing the purchase, the site created another 2 orders in a row and charged the customer!
Order 511554 created 2020-11-30T20: 29: 32
Order 511555 created 2020-11-30T20: 29: 43
Order 511556 created 2020-11-30T20: 29: 51

Is there a clue as to how I can solve this?

Thanks!

Hi! Thanks for the feedback.

System report:

### WordPress Environment ###

WordPress address (URL): https://mastertest.com.br
Site address (URL): https://mastertest.com.br
WC Version: 4.7.0
REST API Version: ? 4.7.0
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: pt_BR
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.11
PHP Post Max Size: 100 MB
PHP Time Limit: 1200
PHP Max Input Vars: 10000
cURL Version: 7.19.7
NSS/3.27.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.24-MariaDB-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.7.0
WC Database Prefix: site_
Tamanho total do banco de dados: 161.18MB
Tamanho dos dados do banco de dados: 97.94MB
Tamanho do índice do banco de dado: 63.24MB
site_woocommerce_sessions: Dados: 1.02MB + índex: 0.02MB + mecanismo InnoDB
site_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
site_woocommerce_order_items: Dados: 1.52MB + índex: 0.19MB + mecanismo InnoDB
site_woocommerce_order_itemmeta: Dados: 9.41MB + índex: 6.94MB + mecanismo InnoDB
site_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
site_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
agendamento: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
banners_site: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
black_friday_2019: Dados: 0.05MB + índex: 0.00MB + mecanismo InnoDB
pedidos_uno_woocommerce: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
pre_agendamento: Dados: 2.52MB + índex: 0.09MB + mecanismo InnoDB
pre_agendamento_01062020: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
pre_agendamento_10082020: Dados: 1.52MB + índex: 0.06MB + mecanismo InnoDB
pre_agendamento_31052020: Dados: 3.52MB + índex: 0.00MB + mecanismo InnoDB
pre_agendamento_bkp_21112019: Dados: 0.22MB + índex: 0.00MB + mecanismo InnoDB
pre_agendamento_bkp_28072020: Dados: 1.52MB + índex: 0.06MB + mecanismo InnoDB
pre_agendamento_homolog: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB
session_agendamento: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_actionscheduler_actions: Dados: 3.02MB + índex: 1.73MB + mecanismo InnoDB
site_actionscheduler_claims: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_actionscheduler_logs: Dados: 2.47MB + índex: 2.97MB + mecanismo InnoDB
site_admin_columns: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_comments: Dados: 7.48MB + índex: 8.28MB + mecanismo InnoDB
site_frmt_form_entry: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
site_frmt_form_entry_meta: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
site_frmt_form_views: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
site_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_options: Dados: 5.22MB + índex: 2.20MB + mecanismo InnoDB
site_postmeta: Dados: 28.56MB + índex: 21.88MB + mecanismo InnoDB
site_posts: Dados: 6.48MB + índex: 2.94MB + mecanismo InnoDB
site_promag_email_templates: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_fields: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_friends: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_groups: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_group_requests: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_msg_conversation: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_promag_msg_threads: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_notification: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_paypal_log: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_promag_sections: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_redirection_404: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
site_redirection_groups: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_redirection_items: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
site_redirection_logs: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
site_shipment_batch_process: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_strong_views: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_termmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_term_relationships: Dados: 0.05MB + índex: 0.02MB + mecanismo InnoDB
site_term_taxonomy: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_usermeta: Dados: 12.50MB + índex: 11.00MB + mecanismo InnoDB
site_users: Dados: 1.52MB + índex: 0.69MB + mecanismo InnoDB
site_vxc_zoho_accounts: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_vxc_zoho_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_wcmp_cust_answers: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_wcmp_cust_questions: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wcmp_products_map: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wcmp_shipping_zone_locations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wcmp_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wcmp_vendor_orders: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_wcmp_visitors_stats: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
site_wc_admin_notes: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wc_admin_note_actions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_wc_cancel_orders: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wc_customer_lookup: Dados: 1.52MB + índex: 0.41MB + mecanismo InnoDB
site_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_wc_order_coupon_lookup: Dados: 0.09MB + índex: 0.13MB + mecanismo InnoDB
site_wc_order_product_lookup: Dados: 1.52MB + índex: 0.58MB + mecanismo InnoDB
site_wc_order_stats: Dados: 0.52MB + índex: 0.44MB + mecanismo InnoDB
site_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_wc_product_meta_lookup: Dados: 0.02MB + índex: 0.09MB + mecanismo InnoDB
site_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_wdpslayer: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
site_wdpsslide: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
site_wdpsslider: Dados: 0.00MB + índex: 0.00MB + mecanismo MyISAM
site_wdp_orders: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
site_wdp_order_items: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB
site_wdp_rules: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_woo_shipment_status_email: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_woo_shippment_provider: Dados: 0.05MB + índex: 0.00MB + mecanismo InnoDB
site_wpmailsmtp_tasks_meta: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_wpmm_subscribers: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
site_yoast_indexable: Dados: 1.52MB + índex: 0.94MB + mecanismo InnoDB
site_yoast_indexable_hierarchy: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB
site_yoast_migrations: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB
site_yoast_primary_term: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB
site_yoast_seo_links: Dados: 0.13MB + índex: 0.11MB + mecanismo InnoDB
site_yoast_seo_meta: Dados: 2.47MB + índex: 0.00MB + mecanismo InnoDB
temp_pedido: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB
usuarios_consulta_agendamento: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

### Post Type Counts ###

attachment: 140
flamingo_contact: 5363
flamingo_inbound: 405
forminator_quizzes: 1
ml-slide: 1
ml-slider: 25
nav_menu_item: 18
oembed_cache: 5
page: 148
popup: 1
popup_theme: 6
post: 12
post_type_questionna: 1
product: 54
product_option_group: 1
product_variation: 18
revision: 188
shop_coupon: 116
shop_order: 6319
shop_order_refund: 108
testimonial: 2
tss-sc: 1
uni_cpo_option: 3
wcccf: 3
wpcf7_contact_form: 5
wpm-testimonial: 1
wpspaios_slider: 1
ywsbs_subscription: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

PW Advanced Woo Reporting: por Proword – 4.8 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
Advanced Dynamic Pricing for WooCommerce: por AlgolPlus – 3.0.9
Check Email: por MachoThemes – 0.6.2
Classic Editor: por WordPress Contributors – 1.6
Admin Columns: por AdminColumns.com – 4.2.2
Contact Form 7: por Takayuki Miyoshi – 5.3
Flamingo: por Takayuki Miyoshi – 2.2
Masks Form Fields: por Ivan Petermann – 1.4
Relatórios ecommerce Mastertest: por Renato Poli - 2020 –
Gerenciamento de banners Mastertest: por Renato Poli - 2020 –
MetaSlider: por MetaSlider – 3.19.0
Mouseflow for WordPress: por Mouseflow – 5.0.3
Ni WooCommerce Admin Order Columns: por anzia – 1.3.6
WooCommerce Order Export: por JEM Plugins – 3.0.5 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): por WebToffee – 1.7.1
Redirection: por John Godley – 4.9.2
WC Cancel Order: por Vikram S – 3.0 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.4.4 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
Extra Product Options (Product Addons) for WooCommerce: por ThemeHigh – 3.0.0 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
Advanced Order Export For WooCommerce: por AlgolPlus – 3.1.6 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
WooCommerce Frenet: por Rafael Mancini – 2.1.7.1 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
WooCommerce Admin: por WooCommerce – 1.6.3 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
Claudio Sanches - Correios for WooCommerce: por Claudio Sanches – 3.8.0 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0
Pagar.me para WooCommerce: por Pagar.me
Claudio Sanches – 2.3.0 – Vers?o instalada n?o testada com a vers?o ativa do WooCommerce 4.7.0

WooCommerce: por Automattic – 4.7.0
Yoast SEO: por Equipe da Yoast – 15.3
WP Mail SMTP: por WPForms – 2.5.1
Manuten??o Site: por Designmodo – 2.2.4
WPC Variations Radio Buttons for WooCommerce: por WPClever.net – 2.2.5
YITH WooCommerce Name Your Price: por YITH – 1.1.17
YITH WooCommerce Social Login: por YITH – 1.4.6
YITH WooCommerce Subscription: por YITH – 1.4.8

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base da loja: #5 - /loja/
Carrinho: #6 - /carrinho/
Finalizar compra: #7 - /finalizar-compra/
Minha conta: #8 - /minha-conta/
Termos e condi??es: ? A visibilidade da página deve ser pública

### Theme ###

Name: Mastertest
Version: 1.0
Author URL: https://mastertest.com.br
Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ?

### Templates ###

Archive Template: O seu tema tem um arquivo woocommerce.php
você n?o será capaz de sobrescrever o arquivo woocommerce/archive-product.php
desde que a prioridade é para o arquivo woocommerce.php. Este aviso destina-se apenas a prevenir problemas de exibi??o.

Overrides: mastertest/woocommerce/cart/cart-empty.php
mastertest/woocommerce/cart/cart-totals.php
mastertest/woocommerce/cart/cart.php
mastertest/woocommerce/cart/cross-sells.php
mastertest/woocommerce/cart/proceed-to-checkout-button.php
mastertest/woocommerce/checkout/form-checkout.php
mastertest/woocommerce/checkout/form-coupon.php
mastertest/woocommerce/checkout/payment.php
mastertest/woocommerce/checkout/review-order.php
mastertest/woocommerce/checkout/terms.php
mastertest/woocommerce/checkout/thankyou.php
mastertest/woocommerce/content-single-product.php
mastertest/woocommerce/emails/admin-cancelled-order.php
mastertest/woocommerce/emails/admin-failed-order.php
mastertest/woocommerce/emails/admin-new-order.php
mastertest/woocommerce/emails/customer-completed-order.php
mastertest/woocommerce/emails/customer-invoice.php
mastertest/woocommerce/emails/customer-new-account.php
mastertest/woocommerce/emails/customer-note.php
mastertest/woocommerce/emails/customer-on-hold-order.php
mastertest/woocommerce/emails/customer-processing-order.php
mastertest/woocommerce/emails/customer-refunded-order.php
mastertest/woocommerce/emails/customer-reset-password.php
mastertest/woocommerce/emails/email-addresses.php
mastertest/woocommerce/emails/email-customer-details.php
mastertest/woocommerce/emails/email-downloads.php
mastertest/woocommerce/emails/email-footer.php
mastertest/woocommerce/emails/email-header.php
mastertest/woocommerce/emails/email-order-details.php
mastertest/woocommerce/emails/email-order-items.php
mastertest/woocommerce/emails/email-styles.php
mastertest/woocommerce/emails/plain/admin-cancelled-order.php
mastertest/woocommerce/emails/plain/admin-failed-order.php
mastertest/woocommerce/emails/plain/admin-new-order.php
mastertest/woocommerce/emails/plain/customer-completed-order.php
mastertest/woocommerce/emails/plain/customer-invoice.php
mastertest/woocommerce/emails/plain/customer-new-account.php
mastertest/woocommerce/emails/plain/customer-note.php
mastertest/woocommerce/emails/plain/customer-on-hold-order.php
mastertest/woocommerce/emails/plain/customer-processing-order.php
mastertest/woocommerce/emails/plain/customer-refunded-order.php
mastertest/woocommerce/emails/plain/customer-reset-password.php
mastertest/woocommerce/emails/plain/email-addresses.php
mastertest/woocommerce/emails/plain/email-customer-details.php
mastertest/woocommerce/emails/plain/email-downloads.php
mastertest/woocommerce/emails/plain/email-order-details.php
mastertest/woocommerce/emails/plain/email-order-items.php
mastertest/woocommerce/global/quantity-input.php
mastertest/woocommerce/loop/add-to-cart.php
mastertest/woocommerce/myaccount/dashboard.php
mastertest/woocommerce/myaccount/downloads.php
mastertest/woocommerce/myaccount/form-add-payment-method.php
mastertest/woocommerce/myaccount/form-edit-account.php
mastertest/woocommerce/myaccount/form-edit-address.php
mastertest/woocommerce/myaccount/form-login.php
mastertest/woocommerce/myaccount/form-lost-password.php
mastertest/woocommerce/myaccount/form-reset-password.php
mastertest/woocommerce/myaccount/lost-password-confirmation.php
mastertest/woocommerce/myaccount/my-account.php
mastertest/woocommerce/myaccount/my-address.php
mastertest/woocommerce/myaccount/my-downloads.php
mastertest/woocommerce/myaccount/my-orders.php
mastertest/woocommerce/myaccount/navigation.php
mastertest/woocommerce/myaccount/orders.php
mastertest/woocommerce/myaccount/payment-methods.php
mastertest/woocommerce/myaccount/view-order.php
mastertest/woocommerce/notices/success.php
mastertest/woocommerce/order/form-tracking.php
mastertest/woocommerce/order/order-again.php
mastertest/woocommerce/order/order-details-customer.php
mastertest/woocommerce/order/order-details-item.php
mastertest/woocommerce/order/order-details.php
mastertest/woocommerce/order/order-downloads.php
mastertest/woocommerce/order/tracking.php
mastertest/woocommerce/single-product/add-to-cart/simple.php
mastertest/woocommerce/single-product/add-to-cart/variable.php
mastertest/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
mastertest/woocommerce/single-product/price.php
mastertest/woocommerce/single-product/short-description.php
mastertest/woocommerce/single-product/stock.php
mastertest/woocommerce/single-product/tabs/additional-information.php
mastertest/woocommerce/single-product/tabs/description.php
mastertest/woocommerce/single-product/tabs/tabs.php

### Action Scheduler ###

Concluído: 6.377
Oldest: 2020-10-20 09:59:27 -0300
Newest: 2020-11-20 09:34:35 -0200

Pendente: 2
Oldest: 2020-11-20 10:34:35 -0200
Newest: 2020-11-20 10:34:35 -0200