I do not use double optin. I moved to “MC4WP: Mailchimp for WordPress” – which works perfectly, but they are expensive in order to sync the revenues.
I wish the Mailchimp plugin would work correctly.
Answers:
– First, verify that the customer has accepted marketing at checkout, you can see this by viewing the customer on the order. If mailchimp_woocommerce_is_subscribed is equal to 1 they opted in at checkout. You can see this in the Custom Fields (usually below the order details).
Yes, all customers accepted marketing at checkout.
– If your list has required fields like FNAME and LNAME, please check to make sure there are values being submitted from your store to the Mailchimp audience. It may be necessary to uncheck these required fields in Mailchimp or to follow instructions from our custom merge tag wiki which can be found here: https://github.com/mailchimp/mc-woocommerce/wiki/Custom-Merge-Tags
Yes, all customers submitted both FNAME and LNAME
– Verify that the email address has never been deleted from that list in MailChimp (deleted emails cannot be added back).
No, they were never deleted
But still, even though the box is checked, and no double opt-in, they are still marked as unsubscribed.
What can I do?
