mate2193

@maykato,

As you have requested, I send you the system report below:

### WordPress Environment ###

WordPress address (URL): https://www.staging4.conro.com
Site address (URL): https://www.staging4.conro.com
WC Version: 5.5.1
REST API Version: ? 5.5.1
WC Blocks Version: ? 5.3.2
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.1
Log Directory Writable: ?
WP Version: ? 5.8 - There is a newer version of WordPress available (5.8.1)
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.24
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3500
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.1
WC Database Prefix: vff_
Total Database Size: 223.99MB
Database Data Size: 154.68MB
Database Index Size: 69.31MB
vff_woocommerce_sessions: Data: 10.52MB + Index: 0.25MB + Engine InnoDB
vff_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vff_woocommerce_order_items: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
vff_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.03MB + Engine InnoDB
vff_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vff_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_woocommerce_shipping_zone_locations: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
vff_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_acl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
cerber_qmem: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
cerber_traffic: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_actionscheduler_actions: Data: 1.52MB + Index: 1.08MB + Engine InnoDB
vff_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_actionscheduler_logs: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
vff_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_aiowps_failed_logins: Data: 0.34MB + Index: 0.00MB + Engine InnoDB
vff_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_aiowps_login_activity: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
vff_aiowps_login_lockdown: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_atfc_data: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
vff_aws_cache: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
vff_aws_index: Data: 29.56MB + Index: 17.03MB + Engine InnoDB
vff_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_cerber_files: Data: 29.61MB + Index: 0.00MB + Engine InnoDB
vff_cerber_sets: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
vff_cerber_uss: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
vff_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_comments: Data: 0.44MB + Index: 0.44MB + Engine InnoDB
vff_frmt_form_entry: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
vff_frmt_form_entry_meta: Data: 0.50MB + Index: 0.59MB + Engine InnoDB
vff_frmt_form_views: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
vff_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_mailchimp_carts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
vff_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_menu_manager_plus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_options: Data: 4.52MB + Index: 0.63MB + Engine InnoDB
vff_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
vff_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_postmeta: Data: 40.56MB + Index: 28.13MB + Engine InnoDB
vff_posts: Data: 9.52MB + Index: 2.56MB + Engine InnoDB
vff_redirection_404: Data: 0.34MB + Index: 0.17MB + Engine InnoDB
vff_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
vff_redirection_logs: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
vff_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_termmeta: Data: 0.16MB + Index: 0.20MB + Engine InnoDB
vff_terms: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
vff_term_relationships: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
vff_term_taxonomy: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
vff_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_usermeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
vff_users: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
vff_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_wcu_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_wcu_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_wcu_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
vff_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
vff_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
vff_wc_order_stats: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
vff_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
vff_wc_product_meta_lookup: Data: 0.42MB + Index: 0.73MB + Engine InnoDB
vff_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vff_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vff_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vff_yith_wcwl: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
vff_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vff_yoast_indexable: Data: 5.50MB + Index: 4.89MB + Engine InnoDB
vff_yoast_indexable_hierarchy: Data: 0.45MB + Index: 0.70MB + Engine InnoDB
vff_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vff_yoast_primary_term: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
vff_yoast_prominent_words: Data: 1.52MB + Index: 1.94MB + Engine InnoDB
vff_yoast_seo_links: Data: 1.52MB + Index: 0.64MB + Engine InnoDB

### Post Type Counts ###

attachment: 4574
blocks: 4
br_product_filter: 1
custom_css: 1
customize_changeset: 4
dlp_document: 1620
forminator_forms: 3
nav_menu_item: 269
oembed_cache: 86
page: 57
post: 41
postman_sent_mail: 41
product: 1471
product_variation: 848
revision: 4
shop_coupon: 4
shop_order: 460
shop_order_refund: 3
specs-table: 1
ux_template: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (38) ###

WooCommerce Pixel Manager: by woopt – 1.11.2
Advanced Woo Search PRO: by ILLID – 2.34
Akismet Anti-Spam: by Automattic – 4.1.10
All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.4.9

Attachment Tab For Woocommerce: by Md Mahbub Alam Khan – 1.1.4
Decorator - WooCommerce Email Customizer: by WebToffee – 1.1.1
Delivery Countdown Timer: by Arul Jayaraj – 1.0
Document Library Pro: by Barn2 Plugins – 1.2.2
Drag & Drop Menu Items: by Sajjad Hossain Sagor – 1.0.0
Duplicate Menu: by Jonathan Christopher – 0.2.2
Export All URLs: by Atlas Gondal – 4.1
Facebook for WooCommerce: by Facebook – 2.6.1
Flexible Shipping: by WP Desk – 4.7.2
Forminator: by WPMU DEV – 1.14.12.1
GazChap's WooCommerce getAddress.io Postcode Lookup: by Gareth 'GazChap' Griffiths – 2.0.4
Jetpack: by Automattic – 10.0
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
Meta Box: by MetaBox.io – 5.4.6
Nextend Social Login: by Nextendweb – 3.0.29
Perfect Brands for WooCommerce: by QuadLayers – 1.9.3
Redirection: by John Godley – 5.1.3
SiteGround Optimizer: by SiteGround – 5.9.4
Tawk.to Live Chat: by Tawkto – 0.5.5
WooCommerce Tiered Price Table (Premium): by bycrik – 2.4.1
Trustpilot-reviews: by Trustpilot – 2.5.873
UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
SevenSpark – 3.7.2

WBW Currency Switcher for WooCommerce: by woobewoo – 1.5.5
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.2
Multi-Step Checkout for WooCommerce (Pro): by ThemeHigh – 2.0.2
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.3
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.5.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce: by Automattic – 5.5.1 (update to version 5.8.0 is available)
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO Premium: by Team Yoast – 16.9
Yoast SEO: by Team Yoast – 16.9
WP Cerber Security, Anti-spam & Malware Scan: by Cerber Tech Inc. – 8.9.3
Show IDs: by 99 Robots – 1.1.7

### Inactive Plugins (2) ###

Really Simple SSL: by Really Simple Plugins – 5.0.9
Stripe For WooCommerce: by Payment Plugins
[email protected] – 3.3.7

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Basket: #9 - /cart/
Checkout: #10 - /checkout/
My account: #27 - /my-account/
Terms and conditions: #2782 - /standard-conditions-of-sale/

### Theme ###

Name: ConRo Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.14.2
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
conro-child/woocommerce/cart/shipping-calculator.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
conro-child/woocommerce/emails/admin-new-order.php
conro-child/woocommerce/emails/customer-completed-order.php
conro-child/woocommerce/emails/customer-processing-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/add-to-cart/variable.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 2,895
Oldest: 2021-07-26 08:09:21 +0000
Newest: 2021-08-24 18:05:16 +0000

Pending: 43
Oldest: -0001-11-30 00:00:00 +0000
Newest: 2021-10-04 14:35:41 +0000

Canceled: 12
Oldest: 2021-07-28 10:38:06 +0000
Newest: -0001-11-30 00:00:00 +0000

### Status report information ###

Generated at: 2021-10-12 21:38:45 +00:00

@maykato,

It is not really possible. As a developer and bug fixer, I only have access to the FTP server. Is there any other way to fix this problem?

Hello @krokedilmartin,

Thank you for your help!

@nik9099,
Sorry, I cannot provide you with any login information.

@nik9099,
If I add this code to function.php, the same thing happens, just in this case with the description tab.

• This reply was modified 3 years, 5 months ago by mate2193.

Hi @abwaita,

Thank you!
I posted this topic there, as well!

Thank you @rynald0s and @jpry for your help!

I could solve the problem with your help!

Hi @rynald0s,

Thank you for your message. I tried your suggestion, it looked good until the point when I wanted to login to wp-login. It shows a 503 Service Unavailable error.

Any suggestion on this?