Mat

Hello @genesis999 ,

Thank you for using Visualizer and apologies for the delayed reply!

The problem comes from the way you formatted the date. If you want the chart to work correctly you need to format the data as follows:

Time,Balance
datetime,number
2022-06-24 0:08:40,2
2022-06-25 0:08:40,5
2022-06-26 0:08:40,8

As you can see, for the date I have used the “-” separator instead of the dot. Even though the table is rudimentary, here is a screenshot showing that it works in my test instance and the line is correctly drawn.

Can you please try to modify your data as per the above example and let us know if it works?

Thank you and we’ll await your answer!

Hello @sulga2 ,

Thank you for using Neve and apologies for the delayed reply!

The error you are getting seems tied to what @plantprogrammer mentioned. It is most probably caused by a plugin conflict thus please make sure to check for those and see if the issue disappears.

Thank you and please let us know how it went!

Hello @dmsr ,

Thank you for using our plugin and apologize for the delayed reply!

I have installed both plugins on my test instance and I encountered no issues with them both being active and running on the website. However, you might see that the Maintainance Page is not working when visited (you can encounter a 503 error) if you activate the “Defer Non-Essential JavaScript” option in Jetpack which is to be expected.

That being said, please make sure not to activate that particular option when working on your website with our plugin also active because it will not allow the core functions of the plugin to work.

Also, the Jetpack booster plugin should be activated after you finish working on your website and when our plugin is deactivated as it will have no effect on the maintenance page.

Thank you for understanding and have an amazing day!

Hello @hometowntrailers ,

Thank you for your suggestion and apologies for the delayed reply!

You can submit your idea to this link and if it gets enough votes, our developers will include it in one of our next releases.

Thank you and have an amazing day!

Hello @raphaelfiquet ,

Thank you for using Neve and apologies for the delayed reply!

I just took a look at both your HomePages (French and English) and the style is the same for both in my case. Are you still facing difficulties?

Thank you and we’ll await your response!

Hello @schdiwi ,

Thank you for using Neve and apologies for the delayed reply!

Can you please share the website URL of these pages so we can take a further look?

From what you mentioned (checking for plugin conflicts and cache) it seems like there might be an issue with the environment setup itself.

Thank you and we’ll be waiting for your reply!

Hello @mrtflv ,

Thank you for using Hestia and apologies for the delayed reply!

There is no built-in function for that particular page header to be removed but we can achieve such an effect by implementing the below CSS code in the Additional CSS tab within the Customizer:

.page-header.header-small {
    display: none;
}
body:not(.home) .wrapper .main {
    margin-top: 80px;
}

This is the end result.(screenshot)

Thank you and have an amazing day!

Hello @leannet15 ,

Thank you for using Hestia and apologies for the delayed reply!

You mentioned that you are using Hestia PRO thus would you please contact us here so we can help out in a more efficient way?

Also, please make sure to mention the website you are facing this issue on so we can take a further look.

Thank you for understanding and we’ll be waiting for your message!

Hello @lynoo ,

Thank you for showing an interest in MPG and apologies for the delayed reply!

I will answer all of your questions below:

1) You can fetch the data and the pages will be updated. They are not published as normal pages thus there would be no bad SEO effect when you update data.

2) You need to flush the cache in this case, otherwise, the links will deliver the old page, not the updated one.

3) Both of them are good options with little difference for the user. The database option will deliver the page from your WP Database (server) whilst the other will save them on the browser of the user. That being said, feel free to test both options and see which one is the better fit for you!

Thank you for understanding and please let us know if you have further questions!

Hello @darkonelson ,

Thank you for sharing the test page and apologies for the delayed reply!

Can you please let us know what are the columns you are trying to fix? From what I can see there is a lot of custom CSS added to that page thus firstly, I would recommend trying to remove it so we have a clean slate to start from. Afterward, we can look at the exact columns that are not set up properly and provide a solution.

Thank you for understanding and we’re looking forward to hearing from you!

Hello @helen2022 ,

Thank you for using Neve and please accept our apologies for the delayed reply!

We are glad to see that you managed to fix the issue at hand and that you also posted the solution here for others to see.

Although your solution is working and works correctly, I also want to post here the solution we offer specifically for Neve in case other users need it.

function neve_change_product_thumbnail_size() {

	$woocommerce_settings = array(
		'single_image_width'            => 600,
		'thumbnail_image_width'         => 300,
		'gallery_thumbnail_image_width' => 160,
		'product_grid'                  => array(
			'default_columns' => 3,
			'default_rows'    => 4,
			'min_columns'     => 1,
			'max_columns'     => 6,
			'min_rows'        => 1,
		),
	);

	return $woocommerce_settings;
}
add_filter( 'neves_woocommerce_args', 'neve_change_product_thumbnail_size' );

The above code can be placed in a site-specific plugin so you don’t need to use a child theme. Here is our guide on how to build a site-specific plugin.

Thank you and have an amazing day!

Hello @tarirari0japan ,

Thank you for using Neve and please accept our apologies for the delayed reply!

I am not quite sure I understood what you are dealing with, thus would you mind explaining it a bit further? I have tried using Google Translate but it didn’t really help.

Until then, please try to reformat your permalinks from WP Dashboard > Settings > Permalinks > Save Changes. Just clicking on Save Changes should reformat the links. After this action, check to see if the link is working as expected. (screenshot)

If not, then please try to check for plugin conflicts by disabling all plugins. Then check if the issue is still there, if not, then start enabling plugins back one by one whilst still checking to see if the issue persists until you find the faulty plugin.

Once the plugin is found, you can deactivate it and replace it with another one.

Thank you and have an amazing day!

Hello @large114 ,

Thank you for using Neve and apologies for the delayed reply!

We are glad to see that you managed to find the problem and fixed it. From the error you have posted indeed the issue seemed to be coming from a plugin called woo-thank-you-page-nextmove-lite so we would have recommended testing for plugin conflicts too.

Thank you for letting us know that you managed to find the solution!

Have a great day!

Hello @aivorasolutions ,

Thank you for your message and apologies for the delayed reply!

I’m glad to hear that it is working well now.

Thank you for your time and have an amazing day!

Hello @weehorse ,

Thank you for using our plugin and please accept our apologies for the delayed reply!

You can lower the text from the plugin settings by either pressing “Enter” until you lower the text, (screenshot) or you can simply switch to the text editor and add the modifications in HTML format to have even more control.

Here are the HTML settings in the plugin and here is the final result.

If you want to make the font smaller you can add a CSS instruction in the CSS section that does that for you.
An example would be:
`p {
font-size: 12px;
}

Thank you and please let us know if you have further questions!