Mat

Hello @what2buy ,

Thank you for using Neve and apologies for the delayed reply!

I took a look at your website and I see that you managed to create drop-down menus for the mega menu. Is this what you were referring to? (screenshot)

If not, could you please explain in a bit more detail what exactly would you like to happen so we can see if we can help out?

Thank you and we’ll be waiting for your response!

Hello @humanatv,

Thank you for using MPG and please accept our apologies for the delayed reply!

When it comes to indexing pages on Google, there are many motives for it to fail but we can try and reduce them.

Can you please check Google Search Console and perform a live test of a sample URL to make sure the page has no indexing errors? From the screenshots attached I couldn’t see that.

If there are no errors, can you please check if you have any redirection plugins or settings on your website? If you do, can you please deactivate them and see if the indexing takes place?

Also, have you followed this documentation when generating the sitemap?

Thank you and please let us know about your findings!

Hello @arskrigitsioniets ,

Thank you for your feedback!

We understand your point of view and we respect it. Indeed such practices are not desired and we are doing our best to avoid them, however, sometimes they are needed if we want the product to keep evolving.

Please keep in mind that Neve is a customer-funded project and sometimes we need the support of our users too. We have tried and we are still trying to make Neve available both to free and paid users without affecting the free users too much as the community is important to us.

With that in mind we have decided that if you want to update to the newer version, you’ll either have to get the premium version to get the functionality or accept that some features would be missing. Alternatively, you’re free to continue to use the 3.2.x version for as long as you want.

If you think that Neve PRO does not provide enough value to buy it, I do understand but with the support of those that will do we hope to increase the value over time thru new features to make it worth it for you too.

Thank you for understanding and have a great day ahead!

Hello, @arskrigitsioniets and @veppa,

Thank you for using Neve and for reaching out!

We apologize for the frustration this change must have caused you. I do understand that this is not a popular decision but we analyzed the product sustainability and growth and in order to further support the innovation and development we appeal to our users to further support our work by either recommending our product if they like or financially via paying for the PRO version. Moreover please consider that Neve is a customer-funded project and without Premium product sales we can’t provide any updates whatsoever to the free product.

With that in mind we have decided that if you want to update to the newer version, you’ll either have to get the premium version to get the functionality or accept that some features would be missing. Alternatively, you’re free to continue to use the 3.2.x version for as long as you want.

If you think that Neve PRO does not provide enough value to buy it, I do understand but with the support of those that will do we hope to increase the value over time thru new features to make it worth it for you too.

Thank you for understanding and have a great day ahead!

Hello @cigou37,

Thank you for your message and apologies for our delayed response!

We have had some issues with our system that were not redirecting the messages to our inbox properly and that is why we missed yours.

Now coming back to the issue at hand. This issue seems to be related to that particular pc. In this case you can try the following:

1) Please make sure to have the latest version of the browser you are using and try accessing the page again.
2) If that didn’t work, please make sure to clear all your cache (browser, plugins, server) and see if the block loads.

If none of the above worked, try to access the website from a different browser and see if the issue persists.

Thank you for understanding and have an amazing day!

Hello @mariamsm94 ,

Thank you for your message and apologies for our delayed response!

We have had some issues with our system that were not redirecting the messages to our inbox properly and that is why we missed yours.

Now coming back to the issue at hand. @threadi is right and we thank him for answering this question.

However, if you still want to test out different things, you can check out this thread that might be helpful.

Thank you for understanding and have an amazing day!

Hello @kenny98 ,

Thank you for your message and apologies for our delayed response!

We have had some issues with our system that were not redirecting the messages to our inbox properly and that is why we missed yours.

Now coming back to the issue at hand. From what I can see you are not using the latest version of the theme however, I don’t think that is the problem here.

The problem might be related to an old issue that we had with the contact component that I see is used in your instance.

Before proceeding please make sure to backup your website.

That being said, can you please download and install this plugin? https://gist.github.com/vytisbulkevicius/9908c640793001947f7671cf58163cb6

Afterward, check if the customizer is working. If it does – deactivate and delete the plugin. Then you should be able to update the theme and use the customizer.

Please note, that this plugin will delete the contact component and you will not be able to use it anymore in the free version as it is now part of the PRO components. Although you will lose this component, you will be able to use the rest of the theme as normal.

Thank you for understanding and please let us know if this worked for you!

Hello @parallelhearts1 ,

Thank you for your message and apologies for our delayed response!

We have had some issues with our system that were not redirecting the messages to our inbox properly and that is why we missed yours.

Now coming back to the issue at hand, I couldn’t reproduce the issue as depicted by you and we would like to take a closer look.

Would you mind contacting us directly here so we can better asses the issue?

Please make sure to describe exactly (or as close as you can) how the issue can be created so we can see if it is a global issue that needs addressing from our end, or if it just impacts your instance.

Thank you for your understanding and we’re looking forward to hearing from you!

Hello @lknights1987 ,

Thank you for your message and apologies for the delayed reply!

I have investigated the issue further and if you are using a Chrome-based browser on a Mac device (which from your screencast I can tell is the case) then it might be due to how Chrome Handles images in this case. Our developers also noticed this issue in the past but it seems like Chrome doesn’t want to fix the issue on their end. (Github discussion here)

I have also found a workaround that might work (not 100% sure it will in your case) that you can try. Please follow the steps within this guide and see check if it works in your case.

Thank you for understanding and please let us know if this worked for you!

Hello @boozesounds,

Thank you for your message and please accept our apologies for the delayed reply!

We had some issues with our system that would not receive messages thus the reason for the delayed response.

Now coming back to the issue at hand, it seems like indeed this is an issue with the theme. I have reported it to our developers and it will be fixed in the upcoming versions of the theme.

Thank you for pointing this out and have an amazing day!

Hello @joyryde ,

Thank you for your reply and apologies for our delayed one!

We have had some issues with our system and the replies were not coming in.

I have tried reproducing the issue again with the Pet Shop theme but still to no avail.

Can you please try to check for plugin conflicts using the Health Check Plugin?

So please deactivate all plugins and check if it resolves your issue and after that try activating the plugins one by one to find problematic plugins. Then replace it with an alternate plugin.

To do it safely without losing any of your work, please take the following steps:
Install and activate the Health Check plugin.
Enable the TroubleShoot mode.
Enable the Neve theme and the Woocommerce plugin and open the page.
Does it resolve the issue? If yes, then there is some plugin conflict or configuration error that you can check by enabling theme/plugins one by one in the troubleshooting mode.
Health Check allows troubleshooting without losing the current setup. The changes are done only temporarily until you turn off the troubleshooting mode. However, it is recommended to keep a backup.

You might want to back your website up before doing this; if you don’t already have a backup plugin, then you can use this one: https://www.ads-software.com/plugins/updraftplus/.

Since it’s a new plugin, it most likely won’t cause any additional issues.

Also, make sure you have the latest version of the theme and plugins installed.

Thank you for understanding and please let us know if this worked for you!

Hello @saihttam104 ,

Thank you for your reply and apologies for our delayed one!

We have had some issues with our system and the replies were not coming in.

Now coming back to the issue at hand, are you still experiencing this issue? I see that you are still using the 3.1.6 version of the theme.

I see that after disabling the cookies plugin you were met with the “white screen of death” which can have multiple causes. Can you please try to remove that plugin again and then try the steps mentioned in this documentation?

Also, you could try to re-create the menu entirely and see if that works as the initial error was related to the menu component.

Thank you and please let us know if this worked for you!

Hello Arjan,

Thank you for your reply and apologies for our delayed one!

We have had some issues with our system and the replies were not coming in.

The secondary menu item component cannot have sub-menu items and that is why they keep disappearing when you’re selecting a menu that has sub-items in the secondary menu component.

Unfortunately, there is no workaround for this with the free theme, unless you can find a plugin that could allow you to do that.

Thank you for understanding and please let us know if you have further questions!

Hello @emestrife ,

Coming back to this one. Our developer searched for your e-mail but couldn’t find it. Would you mind sending it again to [email protected] so he can take a closer look?

Thank you!

Hello @trinity17k ,

Thank you for your message and please accept our apologies for the delayed reply!

We had some issues with our system that would not receive messages thus the reason for the delayed response.

Now, coming back to the issue at hand. I have accessed the website and clicked on images but I still couldn’t see the legend you are referring to. (screencast)

Have you managed to remove it by this time? If not, then you can use an online tool (such as this one) to provide a screenshot so we can see what the issue is.

Thank you for understanding and we’re looking forward to hearing from you!