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Hello @jamjarmedia ,

Thank you for your reply and please accept our apologies for the delayed reply!

We had some issues with our system that was not receiving the replies and that is why our response was delayed.

Now coming back to the issue, I have tested it again and indeed it doesn’t seem to work. However, I tried with previous versions too and it still doesn’t work on an instance. I created another one and on this new instance the plugin works as expected but I couldn’t find a difference between the instances, thus it makes the issue even more scarce.

Our developers also tested on their ends and for them it works thus the issue might be related to some particular setting in our environments.

I have opened the issue again and will come back as soon as we have a certain answer. It seems to be an edge case causing it to take longer to find the underlying problem, and we appreciate your patience.

Thank you and have an amazing day!

Hello @emestrife ,

Thank you for your reply and apologies for our delayed one!

We have had some issues with our system and the replies were not coming in. I have forwarded your message to our developer and he’ll respond as soon as he can.

Thank you for understanding and have an amazing day!

Hello there,

Thank you for using Neve and apologies for the delayed reply!

I have tested this approach and indeed you are right but this is not an actual bug, but a design decision on our part. The ability to personalize the “add to cart” button is part of Neve PRO and that is why it is removed from the free version of the theme. However, if you have Neve PRO and you activate the add to cart button options, this particular Elementor widget will work as expected too, no matter the page you wish to publish it on.

I have forwarded this particular scenario to our developers to discuss possible future scenarios, but for the moment, using the free version of the Theme will not allow you to add that particular button on any other page.

Thank you for understanding and have an amazing day!

Hello there,

Thank you for using Neve and apologies for the delayed reply!

Indeed in order to edit such pages, you would need the PRO version of Elementor.

However, you can create your shop pages with other builders such as the Gutenberg one and still have them working on your website.

Thank you for understanding and please let us know if you have further questions!

Hello Sep,

Thank you for using Neve and apologies for the delayed reply!

I have accessed your site and the product filtering works correctly on my end. I have tried it on Chrome (both desktop and mobile).

Are you still facing this issue?

If the answer is yes, would you mind sharing what exactly is not working? (screenshots would help a lot)

Also, there has been a previous issue with Woocommerce filtering before that might help in this situation too. You can check the link here and apply the solution to see if this works for you too!

Thank you and please let us know if this worked for you!

Hello @rvconnelly,

Awesome! I’m glad we could make it work in the end.

Thank you too for confirming and have an amazing day!

Hello @hgblakeman ,

Thank you for using Neve and apologies for the delayed reply!

This problem might be coming from a plugin conflict. Thus please deactivate all plugins and see if the issue persists.

If it does, then you can add the below CSS into the Additional CSS tab within the Customizer to fix this issue:

.header-menu-sidebar {
    background-color: white !important;
}

Thank you and have an amazing day!

Hello @saihttam104 ,

Thank you for your reply and apologies for our delayed response!

We have issued a new version of the theme. Would you please update the theme to the latest version and see if that fixes the issue?

Thank you and we’re looking forward to your reply!

Hello @kopernikus ,

Thank you for using Neve and apologies for the delayed reply!

Have you made any mods to the child theme that might impact the display of the page title? I have installed a child theme and I am able to hide the page title as I should on my testing instance.
Also, there are 2 ways in which you can disable the title.

1) Access the Customizer > Layout > Page > Enable the toggle (screenshot)
2) From the Edit Page Option > Neve Options > Disable Title (screenshot)

Please make sure that both of them are enabled so you ensure the proper hiding of the title.

Thank you and please let us know if this worked for you!

Hello @iceoncall ,

Thank you for using Hestia and apologies for the delayed reply!

Have you deleted the page from the trash too or can you restore it? If you can restore it then we would advise you to do that, afterwards, please make sure to head into the WP Dashboard > Settings > Reading > Select the Homepage to show a static page > And select the restored page. (screenshot) This should bring your initial homepage back to life.

Also, if you want to duplicate the homepage, then there are 2 ways in which you can do that:

1) Upgrade to Hestia Pro
2) Use a child theme and some serious coding skills. You can find out documentation about creating a child theme here https://docs.themeisle.com/article/656-how-to-create-a-child-theme-for-hestia

Thank you and have an amazing day!

Hello @ngodong ,

Thank you for using Otter and apologies for the delayed reply!

I have tried replicating this behavior but to no avail. I created an accordion with a review block inside it and nothing broke for me.(screenshot)

Are there any specific settings that you used for the blocks that you could share so I can try to replicate the issue?

If not, then you might be dealing with a plugin conflict. In this case, we would suggest deactivating all other plugins and enabling only Otter. If it works, then please start activating plugins one by one until you find the problematic one.

Also, try switching to a default WP theme and see if that works.

Thank you and please let us know if this worked for you!

Hello @joyryde ,

Thank you for using Neve and apologies for the delayed reply!

Are you using any shop templates for your website or have you made any mods to the Woocommerce plugin?

It seems like the error is related to the cart icon component which cannot be loaded properly from the specified location on your server.

You can try and re-install the theme after creating a backup and see if the issue persists as I couldn’t reproduce the issue on my test instance either.

Also, have you checked for any plugin conflicts?

Thank you and please let us know if this worked for you!

Hello @trinity17k ,

Thank you for using Neve and apologies for the delayed reply!

I am not quite sure I understand what you are refering to exactly with “legend” for the pictures. Would you please share a screenshot of exactly what element you are trying to remove so we can provide a working solution for your specific inquiry?

Thank you for understanding and we’re looking forward to your reply!

Hello @humanatv ,

Thank you for your message and apologies for the delayed reply!

This particular issue might have been caused by a temporary server issue or by some transients that haven’t been cleared properly.

Are you facing this issue now too? If the answer is yes, then please try to refresh the page and try again, clear your browser cache and try again.

If this didn’t work, you can try following this guide to delete all expired transients.

Thank you and please let us know if you are still facing issues!

Hello @sharjeelabbas ,

Thank you for using MPG and please accept our apologies for the delayed reply!

You should be able to insert plain text as well without problems but please make sure that when you are inserting the shortcode into the URL formatting tab, you are choosing the shortcode from the list, not pasting it like {{mpg_city}}. (screencast)

In the screencast, it cannot be seen but I managed to open the generate link without issues.

If that didn’t work for you, please try to disable all plugins but MPG and try again. If it works then, then you are facing a plugin conflict, thus we would advise you to start activating plugins one by one whilst checking the issue until you find the problematic plugin.

If this didn’t work either, would you please share a screenshot of your project settings and the file you are using so we can try to replicate the issue on our end?

Thank you and we’re looking forward to your reply!